[Resolved] LG India / Window Ac 1.5 T — NON REPAIR OF AC | |||
REF. COMPLAINT NO. RNA[protected] WITH LG LODGED ON 8TH WITH 4 SUBSEQUENT REMINDERS ON 9TH, 10TH, 11TH AND 12TH MAY 2011. I HAVE ALSO GIVEN A COMPLAIN TO LG REG. NO.[protected] ON 10TH MAY. I HAVE A LG WINDOW AC 1.5 TONNES PURCHASED ON MAY 2006. THE AC WAS NOT COOLING PROPERLY AND FREQUENTLY THE COMPRESSOR TRIPPED. I LODGED CALLED LG SERVICE CENTER AND THEY TOOK MY AC TO THE WORKSHOP ON 4TH MAY 2011, SAYING THAT THE AC NEEDS GAS FILLING AND MAINTENANCE. THE AC WAS RETURNED ON 7TH MAY, BUT THE AC WAS NOT WORKING SO I DID NOT SIGN THE VOUCHER BROUGHT BY THE ENGINEER. CONSEQUENTLY I LODGED A COMPLAINT ON 8TH AS GIVEN BELOW, AFTER 50 ATTEMPTS AND THE SERVICE CENTRE OF LG SERVOTAX PEOPLE CAME TO MY HOUSE ON 10TH, AND STARTED THE COMPRESSOR, HOWEVER AFTER THE ENGINEER LEFT THE AC AGAIN STARTED TRIPPING AND IS IN THE ORIGINAL CONDITION AS BEFORE, IT IS NOT COOLING EFFECTIVELY AND TRIPPING FREQUENTLY. I AM FED UP BY THEIR AND AND CASUAL APPROACH TO THE SERVICE, MY FAMILY WITH A SMALL CHILD ARE STILL SUFFERING FROM THIS INTENSE HEAT AS THE AC STILL REMAINS UNREPAIRED. I WOULD REQUEST THE FORUM TO MAKE LG ACCOUNTABLE FOR THE TIME AND MONEY WE HAVE SPENT ON REPAIRING THE AC AND THE FAILURE TO PROVIDE EFFICIENT SERVICE THROUGH THEIR SERVICE AGENT IN NOIDA I.E. "SERVO TAX". THE PHONES OF THE AGENCY DOES NOT WORK AND MOST OF THE TIME SWITCHED OFF AND OUT OF RANGE, THEIR SERVICE OFFICER NIKITA LOHIA PHONE IS NEVER PICKED UP AT SERVOTAX. I WANT MY AC REPAIRED IMMEDIATELY. N.CHATTERJEE SR.EXECUTIVE INDIAN OIL CORP.LTD. ON DEPUTATION TO PCRA MINISTRY OF PETROLEUM & NATURAL GAS MOBILE:[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
YOU ARE SO LUCKY BCZ THEY CAME TO UR HOME, CHECKED IT AND RETURNED THE A/C. MY COMPLAINT RNA[protected] DATED 1ST MAY 11. ON 3RD MAY FROM THE SAME AGENCY A PERSON CAME AND CHECKED IT. ALSO HE TOLD US THAT COMPRESSOR IS HAVING A PROBLEM AND WITH IN 2 DAYS THE SAME WILL BE REPLACED SINCE IT IS UNDER WARRANTY. TODAY IS 18TH MAY NIGHT 22:55 HOURS AND MORETHAN 100 CALLS TO THERE HELP LINE NOS 39010909 AND [protected] WITH AVERAGE TIMING OF 25-30 MINS PER CALL AND CALLS TO SERVICE CENTER [protected], CALLS TO GHAZIABAD LG TEAM PEOPLE (BM) [protected] - RAM CHANDAR, ATUL - [protected], [protected] AND SO ON, NO ACTION IS DONE FROM LG SIDE. EVEN A MAIL MARKED TO [protected]@lgindia.com, [protected]@lge.com; [protected]@lgindia.com; COPY TO LG INDIA MD ([protected]@lgindia.com) ARE WASTE OF RESOURCE. ONLY OPTION IS LEFT WITH US IS APPROACHING THE CONSUMER COURT AS A GROUP AGAINST LG INDIA AND FILE A RTI APPLICATION AGAINST THEM ABOUT THE QUALITY OF SERVICE TERMS & CONDITIONS.
I WILL BE REACHABLE ON[protected], GL RAVIKKUMAR
I WILL BE REACHABLE ON[protected], GL RAVIKKUMAR
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LG/ WINDOW AC — NO COOLING & TRIPPING
I HAV bought a brand new window ac on 2/05/2008 it is not cooling properly & tripping frequently . i hav launched many complaints at lg costumer care but no one turned up my complaint nos r[protected]/n8c60207216