[Resolved]  LG LCD — Delay in delivery with foulty product, replaced product after 5 days of folo up

LG / dealer(surya electronic) have delivered faulty product (I placed order on 14th feb with payment to dealer and received product after lot of follow-up after 4-5 day’s)
And now for replacement also LG saying that I have to wait because your(LG) vehicle is scheduled on weekly basis? Why should I wait for your comfort / timings?

Below is e mail comunication with LG.


Dear Sir

As confirmed, we are delivering the product on 26.2.10.


Thanks and Regards
Richard Ravi Prasad
Branch Service Manager - Pune
Mobiel : +[protected]

"TOGETHER TOWARDS 2010, CREATE A DIFFERENCE"


"ambar dangare" <ambar.[protected]@patni.com>
02/25/2010 04:42 PM Please respond to
<ambar.[protected]@patni.com>


To <[protected]@lgindia.com>
cc <[protected]@lgindia.com>, <[protected]@lgindia.com>, <[protected]@lgindia.com>
Subject RE: PRODUCT DELIVERY (Complaint no [protected])







Mr. Richard,

I have purchased product from Dealer located in PCMC area, not from Pune area. Now I don’t’ know from where you / Dealer deliver product from Pune or any were else.
I have nothing to do about this. What I know is I have paid money to buy the product, so now it’s Company’s responsibly to deliver it in time and in good shape..

LG / dealer have delivered faulty product (I placed order on 14th feb with payment to dealer and received product after lot of follow-up after 4-5 day’s)
And now for replacement also you are saying that I have to wait because your vehicle is scheduled on weekly basis? Why should I wait for your comfort / timings?

As per LG website http://www.lge.com/in/211/index.jsp it says no waiting? What dose it mean to you?


It says prompt response after sales service. You you’re self check if you stands any where near to your company policy?


Your vehicle come to PCMC area on particular time that is your problem not my.

Why should customer suffer because of this?


Sapan Arya: I was expecting some reply on this from you also. Keeping “mum” is not answer to any problem.




[protected][protected][protected][protected]


Regards,
Ambar A Dangare
Patni Computer Sys. Ltd.
Unit 5-8 , 3rd Floor
Electronic sadan III, MIDC
Bhosari 411 026
Ph:- +[protected]
Ext:- 5004
Cell No [protected]


[protected][protected][protected][protected]





[protected][protected][protected][protected]


From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Thursday, February 25, 2010 3:55 PM
To: ambar.[protected]@patni.com
Cc: [protected]@lgindia.com; [protected]@lgindia.com
Subject: RE: PRODUCT DELIVERY (Complaint no [protected])


Dear Mr.Dange

It was not an excuse it is a fact. Your place is out side Pune Municiapl limits and owing to less no of deliveries in PCMC area, our vehicle is schudeled to go to PCMC on bi weekly basis.

As informed to you, our vehicle is coming to PCMC tomorrow and your product will be delivered to you tomorrow i.e. 26.2.10

Thanks and Regards
Richard Ravi Prasad
Branch Service Manager - Pune
Mobiel : +[protected]

"TOGETHER TOWARDS 2010, CREATE A DIFFERENCE"

"ambar dangare" <ambar.[protected]@patni.com>
02/24/2010 06:36 PM


Please respond to
<ambar.[protected]@patni.com>



To <[protected]@lgindia.com>
cc <[protected]@lgindia.com>, <[protected]@lgindia.com>
Subject RE: PRODUCT DELIVERY (Complaint no [protected])











Sapan,

I tried to call you on Phone no given in your signature[protected] today but unable to connect through EPBX sys at your end.

I spoke to Mr Richard about replacement of LCD
He gave me excuse that his delivery vehicle comes to Pimpari-Chinchwad area only twice a week so he will not deliver it till Friday?
I was asking him to deliver it by tomorrow.
It looks like any thing will happens LG will not do any thing beyond there routine process..
Here Customer care is nothing but costumer harassment.

I make mistake of buying your product and will not purchase any product from LG

I will not going to contact you any more on this but will defiantly take action my way.
Complaint no [protected]/C[protected]






[protected][protected][protected][protected]





Ambar A Dangare
Patni Computer Sys. Ltd.
Unit 5-8 , 3rd Floor
Electronic sadan III, MIDC
Bhosari 411 026
Ph:- +[protected]
Ext:- 5004
Cell No [protected]



[protected][protected][protected][protected]







[protected][protected][protected][protected]



From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Wednesday, February 24, 2010 9:04 AM
To: ambar.[protected]@patni.com; [protected]@lgindia.com
Cc: [protected]@lgindia.com
Subject: RE: PRODUCT DELIVERY (Complaint no [protected])


Balaji

Stock is avbl. Pl ensure that RGP is made and delivered before Saturday to this customer.


Thanks and Regards
Richard Ravi Prasad
Branch Service Manager - Pune
Mobiel : +[protected]

"TOGETHER TOWARDS 2010, CREATE A DIFFERENCE"
"ambar dangare" <ambar.[protected]@patni.com>
02/23/2010 02:18 PM




Please respond to
<ambar.[protected]@patni.com>




To <[protected]@lgindia.com>
cc <[protected]@lgindia.com>
Subject RE: PRODUCT DELIVERY (Complaint no [protected])

















Thanks for your support,

Today LG service engineer visited my home for inspection of LCD and unable to resolve the fault in LCD.
I spoke to Your Branch Service Manger Mr. Richard Ravi Prasad and told him to replace the LCD with new one.

He told me that he will check available stock and will replace it.

>From day one I am facing problem from purchasing to delivery and now the product you send is faulty.

This is my first time I have changed my Brand from Sony to LG and disappointed with dealer serves, company service and quality of product.

I hope company will take quick action and will replace my LCD ASAP.

Complaint no [protected]

Ambar A Dangare
Patni Computer Sys. Ltd.
Unit 5-8 , 3rd Floor
Electronic sadan III, MIDC
Bhosari 411 026
Ph:- +[protected]
Ext:- 5004
Cell No [protected]





[protected][protected][protected][protected]




From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Tuesday, February 23, 2010 10:31 AM
To: ambar.[protected]@patni.com
Subject: RE: PRODUCT DELIVERY



Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Richard Ravi Prasad on his mobile number [protected] .

Thanking you and reassuring you of our best services always.


Thanks and Regards.
Sapan Arya
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]


"ambar dangare" <ambar.[protected]@patni.com>
02/22/2010 11:36 AM






Please respond to
<ambar.[protected]@patni.com>






To <[protected]@lgindia.com>
cc <[protected]@lgindia.com>
Subject RE: PRODUCT DELIVERY





















Thanks for your reply,

After that I received LCD after 5 days of delay and now I came to know that its left speaker is not working? (No sound from left speaker)
I have logged complaint on LG call center yesterday n waiting for service engineer..

Thanks & regards
Ambar Dangare [protected]







[protected][protected][protected][protected]





From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: Thursday, February 18, 2010 2:50 PM
To: ambar.[protected]@patni.com
Subject: Re: PRODUCT DELIVERY


Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.

Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]
"ambar dangare" <ambar.[protected]@patni.com>
02/17/2010 04:04 PM








Please respond to
<ambar.[protected]@patni.com>








To <[protected]@lgindia.com>
cc <[protected]@lgindia.com>
Subject PRODUCT DELIVERY























Hi

I have booked LG LCD model no Model : 26LU11UR on last Sunday. (14th feb 2010)
Till date product is not delivered tom me
I have purchased it from surya electronics Chinchwad (contact no [protected]) Mr Ramesh G. Choudhary.
Please Guide me to resolve this or I will cancel the order.

Regards
Ambar Dangare
[protected]

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