[Resolved]  LG microwave - convection / combination oven — replacement of control panel

Address:

Thrissur, Kerala

Dear Sir,

I am a retired Senior Citizen . I purchased this lg oven and a fully automatic top loadin lg washing machine a few years ago. I had faith in your service and thought this is a good buy for 25000 rs. (both together). Recently this oven started working the moment I switch on the plug. I registered a complaint at your customer service and a technician came and checked and said that the front control panel has to be changed. Today I was disappointed to get a phone call from the same technician that the panel is no more available as the model is no more now.

I have an Aqaguard water purifier from Eureka Forbes. I would like to mention that though it is a very old machine, they have changed the parts into the new type without incurring any expenses from my side. When they make new products, the parts are suitable for the old ones as well. I will appreciate if all companies can learn this and help senior citizens like us who cannot afford to buy new types every time something goes wrong with some small parts.

Can you do anything to help?

yours faithfully,

disappointed customer.