[Resolved]  LG / Microwave Oven — Verification of PCB

Address:

Raipur, Chhattisgarh

Dear,

We had registered a complaint on Sep. 5th for the Microwave which had stopped functioning. Accordingly, we were alloted servicing no. RNA[protected]. Your technician Mr. Diwakar ([protected]) visited our house and and on inspecting the microwave, he informed us that there was an issue with the PCB & Control Pannel and told us that the same will be replaced within 2 days.

After continuous follow-ups with him for 10 days, your technician Mr. Omkar ([protected]) came with a Control Pannel which we suspect was not a our microwave parts. After another couple of days, he brought a Control Panel. At this point he told us that the microwave control panel will need to be taken to the service centre and the same will be repaired there. We had no choice but to hand over the microwave control panel. It was clear that your technicians had no idea what was wrong with it.

We are not getting any response or update from them & He never informed to Head office. We having doubt he changed our control panel from other old one, please arrange verification for our microwave parts.

Model No.- MC-7687AB,DAMQE
Serial No.- 002ABXQQ02930

Request you to immediately look into the same and resolve our concern.

Regards
Sudhakar Singh
mobile: [protected]