LG Mobile — 6600 Key pad Problem

I purchase LG mobile no. 6600 from ALFA, 516 Dadi House, Irla Society Road, Vile Parle (W) Mumbai 400056 against invoice no. b/750 dated 16/11/2008 for Rs, . 4775.00.

With in the 4 week of purchase Key pad start giving problem. I want to LG service scenter i.e. SAI TELE SERVICE (Ghatkopar) in near last week of January 09. I request them to replace the hand set, because same is in warranty / guaranty. But they given me assurance that, key pad was change & new kay pad fix in my hand set.

Now again I faced same problem in last week, on May 25, 2009 I want to same service center (Sai Tele Services). I surprise to heare that they are having shortage of mobile spare parts mainly key pad. They told me that, they submitted stock request to LG 2-4 day’s ago, but material is not delivered to service center. Then I call Mr. Rajib Shah (Mobile no.[protected]) of LG & try to find out the truth, he replied that LG company are having shortage of key pad & it will take week time to delivery the same. After the heavy argument & some escalation (9-10 phone call made from mobile), service center person (Miss Isha) & Mr. Shah are agreed to ask keypad from SION service centre. It was almost took entire day to get this rectify. Service was done against Receipt no. R[protected].


Please clay & explain

Why you are not replacing my hand set. Problem is occurred for 2 times.

I feel there is major manufacturing defect in my hand-set.

Why service center are not having sufficient spare part to serve the customer.

If company are having shortage of spare part, why Company are not offering replacing of hand set.

How & who will bear the cost of transportation. If by me then why ?



Request you to provide me replacement with new hand set immediately because my hand set are having major manufacturing defect.

I you will not revert in 2 weeks time, I will proceed for legal action against company & service centre.