[Resolved]  LG Mobile Kg - 195 — Mobile not getting charged, ear phone and key pad light not working and

I purchased one LG KG 195 mobile from Hotspots, Sahara Mall on 3rd August 2008, with Hot Spot care pack, in the name of my daughter Sapna.

It started malfunctioning in November 2008 and was given for repair in the last week of November 2008 to Hotspots, Sahara Mall Gurgaon. They repaired the same and gave back to me. After some tme the same problem (malfunctioning) occurred in the mobile. It was not getting charged, ear phone was not working and key pad light was not working.

I submitted it again to Hotspots, Sahara Mall Gurgaon on 26th February 2009, for repair. On my frequent reminders, I received a call on 26th March 2009 (after one month) from Hotspots mobicare that they are not able to repair it. They told me to deposit the all accessories in Hot Spot Sahara mall and then after some time they will give me 50% cost of mobile. Message received from Hotspots mobicare is appended below:

I send a letter through speed post to LG Electronics India Pvt. Ltd. on 08.04.2009 along with photo copies of all the documents. Also send the scanned copy of letter and other documents to LG through e-mails ([protected]@lgindia.com). Lodged a complaint no.[protected] with LG web site on 21.04.2009 and no.[protected] dated 05.05.2009.

Till date I have not received any response from LG.


Subject: Re: IMEI NO. [protected]
From: "mobicare" <[protected]@hotspot.co.in>
Date: Wed, 8 Apr 2009 15:03:53 +0530
To: "Vikram Singh" <[protected]@holtecnet.com>
CC: <khushal.[protected]@hotspot.co.in>, <[protected]@lgindia.com>, "Arun Kanchan" <arun.[protected]@hotspot.co.in>

Dear Mr. Vikram,

Your handset is non-repairable which is declared by LG itself, as you are our Carepack customer so that we are providing you 50% credit note but if you want your handset back then kindly mail me from which outlet you are comfortable to collect your handset.

For any clarification feel free to revert.

Regards,
Rupahaly Dutta
National CRC