[Resolved]  LG Ms6347 Geyser — No Proper Response - Call disconnection

TO WHOM SO EVER IT MAY CONCERN.

I called LG customer care department[protected] yesterday by 7:51 PM to enquire about the warranty details of LG Geyser. First agent (North Indian from Gurgon) who attended my call did not respond properly. He is not aware of what is he going to address me on. Did not understand normal English which an Indian speak. Kept asking me to repeat things.

On requesting his supervisor, he transferred me back to the customer care queue where another agent Renvijay (North Indian) took my call and asked freshly as a new agent, I am surprised. I informed that I was told that I will be transferred to Supervisor, but it did not happen. Such a worst LG service to its customers.

Second agent kept asking for more details despite of me giving him my landline which was not given to the dealer (Jayam & Co). Later came to me and told that he could not pull any records from his database which I am aware of. He never cared about me asking him that I'll give the bill # or the model # of my LG geyser. He kept annoying me. When I asked for supervisor, he said that he will palce me on hold before transferring to supervisor which I finally waited for 25 mins and the call got disconnected. Never expected such a worst service and I never had so in my life. I would never like to go for another LG product anymore.

"LG to retain / sustain it market place among it customer has to really work on it customer service line"

Thanks for your long-lasting support / service.


Regards,
Ganesh Kumar V