[Resolved]  LG Plasma TV — Repair Cost and Poor Customer service

Address:

West Delhi, Delhi

Hello Sir,

I am Sanjay Khurana.My Complain no. is RNA[protected].
I want to lodge a complain against LG electronics. I bought a LG 42PJ350R on 24th June 2010. It was under warranty for 12 Months.
Now what happened one day, I tried to switch on my Plasma TV , it gets switched on but with no screen there was only sound. I don't know what happened wrong.
After that I lodge a complain in LG electronics so that their repairman could come and rectify the issue. A person name KAMAL came a day after i.e on 18th September 2011, after checking he told us that they need to take it to the workshop and check it thoroughly. We followed him and after one day LG people came and took away the TV to the workshop.
We waited for their call about the issue and repair charges but no one called us for two days. We called them and we got a shock with their replies. They were saying that whole display is faulty and it will cost around
Rs 20000 to repair. (Rs 36000 thing need repair of Rs 20000 after 14 months.)

A plasma TV of a brand name LG which they were saying has a life of 60000 hours , cost Rs 36000 got faulty in 14 months. It is what we can expect from the LG.
I want to know that what is our fault...We did not evetn touch the TV ( It is hanging on the wall ). Is it we are on the client side??
When I called to Mr Amit ( [protected]) , he told me in general way (Electronics item hai kabhi bhi kharab ho jaate hai ). After that he told me to talk to workshop person. His name was Girish.
Girish was also saying the same thing and in a very absurd way. After that he gave me a number of Mr Amit ( [protected]) and told me he is a manager and will be available next day. Today ( 22 Sept 2011),
I called him and tell the whole story and asked him what is the commitment of a brand company that its product did not last for 14 months. He took my complain no. and told me that Mr. Gautam will call me shortly (in 10 min). After that, I am still waiting for his call. I tried Mr. Amit no. again and again but he is not picking my call. What a non -acceptable behavior from the company. They are just transferring me to one person to another making fool of me (client..some person says client is god).
I really don't know what to do now....how to deal with this particular problem. I got fully frustrated now. One thing for sure, I am not going to pay them a single penny whether I get my TV back or not.

One thing more, I searched on the net about the particular problem in LG plasma TV. This problem has come in many of the pieces, it means this is the problem with their technology part not with client side. They are still making the same and selling it (making fool of the people).Below is the link for the same page
http://forums.cnet.com/[protected]_[protected].html

I could not expect this kind of behavior from LG people. I want you to take any action against them so that they cannot make fool of the public which they used to. Below are the no. of the persons to which I contacted
Mr. Amit : [protected]
Mr Amit (manager) : [protected] (He is not picking my phone. I had already called him 10 times)
Mr. Mohd. Aslam : [protected] ( He said to me when I visited service station , Do whatever you can do, go to consumer court , AAP HAMARA KUCH NAHI BIGAAD SAKTE.), is this the way to talk to customer.

Please take some steps regarding my complain and do necessary.

Thanks,
Sanjay Khurana
[protected]