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[Resolved]  LG Refrigerator 406 Dmq — DOOR HANDLE REPAIR EXORBITANT COST

Sir
I and my wife are living at H No 14 Sector 10 Chandigarh .Phone[protected]
I have an old 300 Ltr Godrej Frig and a new LG Frig -double door Model No 406 DMQ
Te upper screw of the lower door handle of the LG frig came off a few days back
The exorbitant cost quoted by the local repair authorized dealer (Phone[protected] at 177/G Industrial Area phase 1, Chandigarh is Rs 220 plus 300 for fixing ie Rs 520 total.
This an exorbitant amount considering that it a is a plastic handle as compared to the Godrej frig which has a metal handle and is much older and more in use and far more stronger.
The LG frig was purchased on 6-9-05 from Pioneer Electronics, Chandigarh and is rarely used.
The cost of a small polymer extrusion should not be more than Rs 20 or so when mass produced and fixing it with two screws after removing the inner panel should not take more than a few minutes so why is the cost so high.
Frankly it could be manufacturing defect so kindly elucidate or discuss on phone.
Requesting an early action
Brig Virdi Ex Corps of Engineers
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

I also faced the same problem, immediately after buying the Fridge. The lower door handle came out within 15-20 days & LG refused to replace the same & also said that they do not carry extra Handles.

So I have been living with the fridge without handle for last 9 years.

Further, I was facing some problem in cooling, for which I raised a Service ticket with LG. LG representative came & checked the fridge & told that the fridge is not repairable as the company has stopped manufacturing the parts required for the fridge.

This is very strange & unacceptable behavior of the company.

I have lots of Electronic gadgets & keep on adding the same on regular basis.

But because of above situation, I have decided NEVER to buy LG Products & also advise all in my community to NEVER consider buying the LG Products at all.

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