[Resolved] LG Refrigerator, Model: Gl - 478ylq4 — No Service/ Delayed Service Under Warranty | |
Hi Friends, I am based out of Aligarh (UP). I bought a LG Refrigerator, Model: GL-478YLQ4, 419 Ltrs on May 13, 2009 for Rs. 33,000/=. Its cooling fan broke-down just a month after. This was replaced by the local service centre after a very hectic effort. On Sep 1, 2009, once again it stopped cooling. Engineer visited and informed that the PCB on the top has problem and power is not supplied to the fan. Well, complaint was made on Sep 1 and till date I am anxiously sending mails, registering complaints on the web, telephoning the local service centre chief, SMSing to follow-up. To no avail till date. I just went to the site and checked the Warranty clauses. Surprisingly, there are cumbersome procedures if you have a bad product and LG states that there are no commitments on time taken for such repairs/ replacements on their part. See <http://www.in.lge.com/Support/sup-warranty-ref-slc.aspx>. That means, if anyone in the service pipeline takes time, its OK for them, because they are not committed when they will repair your product. I am planning to refute this clause through a redressal mechanism under the Consumer Protection Act through the State Consumer Disputes Redressal Commission. Any advices? Best, Brijesh [protected]@gmail.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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I have purchased LG refrigerator (double door) Model in the year 2008. (model No.GL268LMG4-ALIZEBN(IN), Sr.No.804NL.TR001537.
Now it has a cooling problem. I have lodged the complaint on 23rd of November 2009. The complaint No. is CO9B2320275. While registering the complaint, LG representative (Mr.Amit) assured me that the engineer will visit to my place within 24 hours or engineer will call me. Nobody was reported for next two days. Then I again contacted customer care (Mr.Nikhil). He talked to me very rudely. He told me that he is helpless. They can just take the complaint, but could not assure that the engineer will visit to our place or not.
It is a matter of great regret that such a big brand company is cheating the common customer by providing the bad product with the lowest quality as they are not bothering to give the service to the customer after sales. Their main intention is only to sell the product. After selling the product, they are not providing any service to the customer, as till date, no engineer has contacted me neither they have visited to attend the complaint after 5 days.
It is therefore requested to give me a proper justice.
Samir Ule
Phone No.[protected]
G-8, Gokul, Tonka, Miramar, Goa.