[Resolved] LG / Refrigerator — Pathetic Product/Service

maneesh.sharma

from Raipur, Chhattisgarh

Oct 21, 2012

Address: Raipur, Chhattisgarh

I purchased a LG refrigerator model CVBZEBN/109NRKAI37701 on Dec 2nd 2011. It is still under warranty period.
on Sep 28th, I lodged a complaint about the cooling problem and was promised that someone would visit me within 24 hrs. On 29th, a person named Dheerendra visited and conveyed that the gas had leaked and it need to go to the workshop. The service request regarding this problem was RNA[protected]. The person told me the service centre would arrange pickup and deliver the refrigerator in 3-4 days. However, I got is back only on 5th of october. The service centre sent only one hawker and asked me to arrange for loading and unloading it myself. This was pathetic.
After, the fridge serviced back to my home, I found out that the lock was damaged. I immediately told the person who brought it and complained in the service centre, but was not responded back on this. To add to the misery, they closed this service request without my feedback/consent. So I lodged another complaint with service request number RNA[protected]. Again the engineer came and after 7 days I was told it could not be helped because of "parts unavailability" and the service request was "cancelled". In another civilized country, this would not happened. Again I have been given a service request number RNA[protected]. I am certain that this will also meet dead-end keeping in mind the attitude of customer care/service centre of LG.
What is the best way possible to resolve this? Should I go to consumer forum? Or posting on this forum is itself sufficient/ Please advise.

Warm regards
Maneesh Sharma

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Aug 13, 2020

Complaint marked as Resolved

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Comments

LG Electronics Customer Care

from Delhi, Delhi

Nov 5, 2012

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

indusaviation

from Mumbai, Maharashtra

Jan 18, 2017

I complaint about the compressor not working - I purchased this refrigerator on 22/05/2012 and I was informed that the compressor warranty is 10 years. The call is logged with customer care on Jan 7, 2017. I have been informed that the compressor warranty is 5 years and it has been ordered for replacement. There is no communication till Jan 16, 2017 - I again called the customer care and now today I got a call from the technician that LG can not replaced the part as I have asked the external engineer to look into the fridge. Its surprise to me that without even looking at my fridge, technician has taken its decision. Then I came to know that there is a syndicate from the local fridge repair guy that - these technicians get 20% commission if they refused to replace the parts and increase the local technician business. Can you please look into this on priority? if my refrigerator problem is not solved, I am compelled to go consumer court to settle the matter

To my surprise - the model GL-278VE5-CVBZEBN is not at all listed on the LG website. The supervisor in Pune is troubling me and telling that he will ensure that I will not get the compressor replaced under warranty and he wil personally look into that i will not get this replaced. he sent the technician and ask him to take photographs -pressuring me that I had done the work from outside which is not at all the case.

My fridge is not working from last 13 days and no attention paid by LG - this is my second fridge which got these issues.. I recommend people not to buy these products anymore..

LG Electronics Customer Care's response, Jan 20, 2017

Verified Support

Dear Customer (indusaviation),

We are extremely sorry to hear about your experience. Kindly share your complaint number & mobile number so that we can resolve your issue on priority.

Regards,
LG India