LG Electronics Complaints & Reviews

I raised a complaint ( RNP[protected] gainst my LG refrigerator cooling issue on 16th May and technician informed that issue is with compressor. Since compressor has to be replaced another technician will come. 17th may, I received a call from guy named Rahul that service center is not having compressor and it will take 4days time. Since then nobody updated me the status of compressor. When I tried reaching out technician supervisor and 1 more person, nobody picked my call. After multiple follow up I got the chance to connect with Dharmendra( supervisor), Rahul (TL) & their CCO Rahul Khanna. Veri shamelessly they mentioned that they have raised the order from Korea and will be received it by 25th May, which is again false statement given by them just to buy time. In 44 degree temperature my family is forced to have boiling water just because of pathetic service center support and faulty refrigerator sold by "LG". In less than 4 years compressor is gone, which shows their quality of product. LG India either get the compressor replaced today itself or else replace my refrigerator. I cannot bear it.

I have purchased the LG Refrigerator and Washing Machine from Reliance Digital (Address: Crown Interiorz Mall, NH-19, near Sarai Khwaja, Ashoka Enclave 3, Subash Nagar, Sector 35, Faridabad, Haryana 121003) on 3rd May, 2024 and it got delivered on 7th May, 2024. When the LG installation engineer came for installation, both of the products were having issues. The Refrigerator has a dent in the front, and the washing machine is broken on the back side. We are asking Reliance Reliance Digital to replace the products with the new ones, and they are saying again and again that it is under process.
Sir/Mam the middle class public like us takes these things from our months of savings and these reputed vendors like Reliance makes fool o[censored]s.

It is Humble and Kind request Please look into it, as i am into very much trouble.

Thanks in advance

Address of the Vendor:
Reliance Digital (Address: Crown Interiorz Mall, NH-19, near Sarai Khwaja, Ashoka Enclave 3, Subash Nagar, Sector 35, Faridabad, Haryana 121003
LG Refrigerator model number: GL-N312SDSY

Kindly find the attached bills for your reference-

Symphony Air cooler sold to me by them on 04 May 2024 is not working, I'm doing daily follow up since then with them with no resolution found yet, Don't buy anything from this band of cheaters/scammer

My Installation is pending, what is the issue, 3 days are completed, ??

I bought an AC 7months back there occured an error code CH 05 and due to that they replaced the product after a long time and even after replacing the product the same error occurred in the replaced product too.And till now we don't have a proper solution to the product and we are asking them to refund the amount but they are saying that it won't be possible and the te is not responding properly to our calls and due to the heavy heatwaves...

It's been 8 days bought AC from Pai. While buying, executive said it will be installed in 2 days. Spoke to sales person, customer care and even branch manager. Everybody are irresponsible.

On April 19th, I made full payment at the LG Store in Nadapuram Kerala with the understanding that they would install the AC by April 22nd at the latest. However, I have not received the AC yet, and they are not answering my calls. Despite contacting your Twitter support, I did not receive any assistance. I no longer wish to receive the AC. Please refund the amount to me.

We have given lg microwave to service centre in month of march and still we have not Received oven back. Always they are giving reason for receiving damaged spare parts and rudely speaking. When we gave for repair next day they called and asked it will be charged 2000/- for spare part to be changed and we confirmed. Every 3 days we call and ask for status and we get in return will call u in 5 minutes. We are facing this mental harassment as we have to go to service every 2 days centre which is 20 kms from my place. We are always being said spare parts are received damaged and its already 2 months. Neither company toll free number works neither service centre owner gives higher authority number’s to speak with. Ladies staff are always rude and cut the call asking to keep call on hold. We feel we are being cheated and something fishy as no reputed company service centre takes so much time for service or give such worst services. I hope my problem will be solved.

I have registered a Repair Service on Apr 2, 2024 and the order number is RNP[protected]. Next day engineer visited, confirmed that the body of the machine should be replaced . Since the part was not available he committed 3 days of time to place order and get the part so that the very next day he will replace and fix the issue. He also collected an advance amount of INR 750. But till now i did not receive any update or call back nothing and there is no clue what is the status presently. This is just unfair that even after calling LG escalation team i did not receive a proper reply escalation ticket ID VCP[protected]. PFA the case history, it is 13th day now and the complaint unresolved. Is there anyone from brand to monitor open repair tickets ?? When i can expect solution to the complaint.

LG authorized service center AR COOL Care did ac Installation on my flat and charged 1650/- as installation charge, they didn't share any receipt for it and promised to share it over whatsapp as they didn't have receipt book at that time.

Now I am trying to call them for receipt but they are not picking up my calls, and avoiding whatsapp messages,

Request no: RNP[protected]
installation done on: April 12, 2024,
Service center name: AR Cool Care
Service center contact no: [protected] / [protected]
installation technician name ( as per society entry book ): sarfaj ( mob: [protected])

Good day; we purchased split ac last year, created service request in first week of March. During initial visit by technician it was noticed that there is wire cut through the whole that copper wire come from terrace. We were told by technician that installation was not properly as they should have had covered the hole outside of the wall which is the actual cause of this issue.This has not been addressed for more than a month and we are not able to use the ac suffering in this summer. It despite multiple follow up and calls this is not fixed yet. It would be helpful if management monitors such requests and follow up to do the needful. Thanks

I asked four valid legal documents from LG as prescribed in GST laws and consumer laws. LG issued an illegal irrelevant Debit note on 26.6.21 in place of a tax invoice. LG collected money of Rs.9632 on 25.6.21 in unauthorized manner without proper invoicing and e-receipt to misquote and misguide the stakeholders to say it free of cost. How it can be? On persistent strong protest, LG issued a tax invoice on 12.2.22 after seven months of Debit note on 26.6.21 and Delivery challan on 8.7.21 without incorporating the minimum mandatory contents i.e. my name and address as recipient in the prescribed column, HSN code and unique serial number of machines. LG is a supplier and I am a recipient and both are mandatory to incorporate in a tax invoice. LG can not claim to be a supplier and a recipient. Thus the tax invoice in question is in dark clouds of credibility of a global company. These are the minimum mandatory contents required to incorporate in a tax invoice as prescribed in section 31 Rule 46 of GST Rules, 2017 deriving provisions contained in par 5 of Consumer Protection (General) Rules, 2020 read with section 2(47)(vii) of new CP Act, 2019. Issue of Invoice is governed by GST laws ibid and it has no relevance to internal policy or mechanism followed by LG within LG. Thus refusal of minimum mandatory documents containing minimum mandatory contents prescribe by laws ibid is tantamount to unfair trade practices. By refusing the mandatory documents with mandatory contents LG has accepted that LG does not follow or respect the laws of the land under sense of entitlement and NPD and intends to harass and victimise the senior citizen elite LG consumers. The consumer can not file a case in consumer court with such tax invoice in dark clouds when NCH and DoCA etc did not issue any clarification to that effect ignoring six reminders within limitation period of two years expired on 24.6.23 and 7.7.23. Similarly the consumer can not convince or satisfy the police and other investigating authorities about the tax invoice in dark cloud in case he needs in case of contingencies like theft, fire, shifting from one place/city to another and in legal claims thereof. Again it is my prayer LG review the blunders and issue a valid and legal tax invoice and e-receipt for Rs.9632 and follow the laws ibid worth to credibility of a global company since LG badly delayed the resolution for the last 34 months.

I am writing to formally request a replacement for a brand new LG washing machine (Model Name: FHV1409ZWP.APSQEIL) that I purchased on[protected] from Rakesh Electronics at Shyam Nagar, New Delhi - 110018.

Unfortunately, the washing machine has been producing an excessive amount of noise during the spin cycle since the first use. To document the issue, I have recorded videos of the noise, which I am happy to provide upon...

I purchased a 65 inch TV from Pai International. The sales person insisted me to take a stabilizer also along with that. Though I was not interested at all, after his regular requested I oked it.
That time they didn't show the demo product and just named the brand - Crystal.
After the delivery of the TV along with the stabilizer, I found that the stabilizer in suitable for TV up to 55 inch only. It is clearly mentioned on the box.
when I called the sales guy, he is telling that I can use it for 65 inches TV also. Same thing they are selling to all 65inch and 75 inches TV customers. When I refused to use it, he is telling that I can take another stabilizer by paying extra amount. I said I am not ready to pay any more money, then he is telling to use this stabilizer only.

I purchased LG TV.
After that I had to did a lot follow-up for delivery. And now doing a lot for the installation.
Post sales service is very poor. Earlier also I have faced such issues with Pai International.
Not sure, if such issues are going to the knowledge of the top management or not!...

Hello,

LG Complaint ID : RNP[protected]
Escalation no VCP[protected]

Since I bought LG double-door refrigerator in 2021, I've had a lot of problems since beginning. I have paid service fees for components replacement & repairs on numerous occasions, but I have never received good service and will keep doing so.

Regarding my previous complaint, it was advised to replace the compressor...

On 21.08.2021, we purchased LG Fridge Model T502FPZ3 having Serial No. 107PRFG069507 through Invoice A1424/2122/01856 from Great Eastern Trading Co., Guwahati. After 3-4 months, we complained about the Cooling problem and an engineer was send by the company who told us to keep the doors opened for 12 hours. After few months again same problem persist and we lodged the complain again. The engineer came and took 1 month and replaced Compressor. After 4-5 months same problem continued, so again engineer came and told us to keep the upper door open in night time for 8-10 hrs.

The problem remained unsolved and in the meantime the 1 year warranty of the fridge got over. Recently we again lodged same complain for same defect fridge and now the engineer informed that its UNREPERABLE DEFECT and a New Fridge will be given to us with 20% depreciation on each year.

We are completely astonished and found that the company is supplying and selling defective materials and by hook or by crook finishes the 1 yr warranty period and then compel customers to pay amount @ 20% depreciated value for procuring New Fridge from same company.

The LG company in INDIA is doing fraud with customers like us and their business policy will ruin the hard earned money of lower middle class people like us. LG Company in Assam is threatening to its people. The Ho'ble Chief Minister will be informed very soon about the activities doing by LG Company in Assam and it poor people.

I have bought a Microwave (LG MJ2886BWUM CC 28L) from Reliance Digital Najafgarh on 17.01.2024 and it was delivered on 18.01.2024. On 20.01.2024 we started to use it, it was running fine for 2-3 minutes but after it extreme steam started out from door upside & lower side, complete table was wet. Like this we have tried it 2-3 times, steam was continued from front door & whole table was also getting wet by converting the steam in water.
I have complained to Reliance digital & LG for same. After 2 visits technician also accepted that product delivered is defected, but they can't accept it in written or with seniors.
Technicians also made the reel/video of microwave while at was giving extreme steam while operating. Even one of them also informed us that it may blast due to steam is not coming out properly from the ventilation.
After so many calls at Reliance digital is not responding, please arrange to replace the product as soon as possible as already we are suffering since more than 20 days.

Dear LG electronics,

I have purchased Refrigerator on 26/01/2021 model no GL-T50 2FPZU /2021 from Vijay sales Mumbai RS 46000/_ bill enclosed below.

On 26th May 2023 Refrigerator was not cooling hence I had complained to LG and on 27th May 2023 after engineer inspection I was told grill assembly was not working and hence LG repaired and installed new grill assembly for Rs 3150/_ cost was paid by me. vide INVOICE NO:WMUM2/29985 on 27th May 2023 time 19.43pm .RNP[protected]

On 24th dec2023 the refrigerator stopped working completely.
I complained to LG :RNP[protected]
After LG engineer inspection I was told that, Now the balance parts 5 parts including previous part have stopped working. LG is responsible for for negligence of its employees. LG engineer vikas who repaired my refrigerator did not have any knowledge of repairing after repairing was DONE by him refrigerator compressor along with 5 parts became faulty .now am asked to again repair fridge.

This Refrigerator is completely defective none of essential parts are working to call it refrigerator. If so many parts have stopped working Grill Assembly (twice)
Compressor, Condenser, pcb coil .What is the use of the bare metal body and plastic compartments. Has LG has sold me just damaged metal body which doesn't cool for 50, 000/-(46000+3150+service charge)This means repair cost is 65% of the product. On the face of it, it's clear that the repair is demanding 65% of the product value which indicates product is 100% defective and damaged sold to me by company.
why should I bear the cost of this defective product whose compressor is also stopped working irrespective of 10 yrs warranty. This is cheating on behalf of company to sell defective damaged product to honest customers and repair engineer with zero knowledge who make situation worst
This proves that refrigerator is completely defective product . This is the condition of the product in 2 yrs .The refrigerator cost is become 46000+ 30000+ service charges= 76000.
In next one year this refrigerator will cost me 1lakh If I continue spending on this defective product.Refrigerator maintenance value is increasing day by day which I can't afford.
I am going through immense mental agony becaz of this cheating done to me
What kind horrible Technology products does LG make where customers are tortured with defective products. Recent consumer complaints in newspapers and social media of LG defective products are reflected including Decembe 2023.

If all parts are to be purchased separately what was the point of me buying refrigerator from Vijay sales in one piece. This is like buying and assembling product as if purchased second hand refrigerator or from foothpath.
by LG.

Kindly refund my money.Customer cannot be cheated with this piece of metal which doesn't cool for Rs 50, 000/-

am going through immense mental harrasment as refrigerator is important part of kitchen.
Request full refund at earliest.

Mrs gujar

I had purchased a washing machine from LG site online in December. I received defective product from them. So raised a replacement request for it through mail as told by their technician. It's been 1 & half months but there is no action taken by them.

I did so many phone calls to LG customer care & asked on mails so many times. But they just keep on saying you case is under progress that's it. There is no further action taken.

I am frustrated with this LG service now. I want to return this machine. I dont know now whom to contact. I hope I get help with forum.