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LG Electronics Complaints & Reviews

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P
Jun 21, 2024
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Ideally a call is made when a service request is generated, I have logged complain on 19/06/2024 which was assigned to some service partner. I have not received any calls to fix /understand/advise the issue. when I try to connect them, the call was turned down and no calls answered. we have to spend nights on hot summer. even if there is no immediate fix but at least they should have a call to tell me how much time they need to get back.
LG Electronics customer support has been notified about the posted complaint.
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    guna756
    Jun 16, 2024
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    On 17.03.2024 I bought 1.5 ton AC LG brand from Vasanth & Co at Gopichettipalayam branch

    This AC has frequent cooling problem.

    AC has been serviced thrice in three months from LG service station. The technician who attended the problem from the service center said that there is gas leakage in the copper tube of the indoor unit and left

    Please fix my problem as soon as possible.
    Three problems in three months after buying the AC. Please replace this AC. Vasanth and Co Quality Trust I need a solution for this.

    Thanks

    Gunasekaran M
    +1 videos
    LG Electronics customer support has been notified about the posted complaint.
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      Pranav M K
      Jun 13, 2024
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      We have been a PAI customer for over 15 years, never faced an issue before, but this time it was irresponsibility from the delivery partner which has now turned to carelessness .
      We purchased a washing machine from Pai Jalahalli Cross(Dasarahalli) branch on 11th june and delivery was promised on 12th june but its been 2 days and there hasn't been a delivery yet . Moreover the deliver guy is now ignoring the calls, such a rude behavior.
      I request PAI electronics to fix the issue as quickly as possible.
      LG Electronics customer support has been notified about the posted complaint.
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        L
        Lapaas
        from Delhi, Delhi
        Jun 3, 2024
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        Address: Address- 2ND FLOOR, PLOT NO.07,08,09, GARG SHOPPING MALL,SERVICE CENTRE, PSP MARKET-IV, Rohini Sector 11, New Delhi, North Delhi, Delhi, 110085
        Website: www.lg.com

        I am writing to bring to your urgent attention an issue with the AC unit that I purchased from LG.

        Recently, a technician visited for regular service and pointed out that the fitting of the AC was not done correctly. Consequently, water has started leaking from the unit, which was not an issue before the technician's visit. We have been using the AC regularly without any problems until now.

        I have already lodged a complaint regarding this matter almost 20 days ago, but unfortunately, I have not received any response or resolution yet. The delay in addressing this issue is causing significant inconvenience.
        LG Electronics customer support has been notified about the posted complaint.
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          P
          pintocynthia
          from Bengaluru, Karnataka
          May 27, 2024
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          Pai international, yelahanka has supplied us with a defective refrigerator Haier brand vide inv no. 21466884 dtd 26/08/2023.
          Haier n pai international are not attending to several complaints lodged via whatsaap and on phone. The complaints are closed without visiting / contacting us without our consent. Would never ever recommend this Company n brand to anyone. I've lost approx. Rs. 60000/- until today.
          LG Electronics customer support has been notified about the posted complaint.
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            S
            Somairia
            from Naigaon, Maharashtra
            May 22, 2024
            May 22, 2024
            This thread was updated on May 22, 2024
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            Address: Naigaon East

            We have tv which has guarantee now and that is not running properly but your service man is not coming to take that TV for servicing and repairing.
            LG Electronics customer support has been notified about the posted complaint.
            May 22, 2024
            Updated by Somairia
            Complaining about tv
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              R
              Rahul Gupta7
              May 20, 2024
              May 20, 2024
              This thread was updated on May 20, 2024
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              LG authorized service center not repaired my AC on my house and charged 2500/- as repairing charge, they didn't share any receipt for it and promised to share it over whatsapp as they didn't have receipt book at that time. Now I am trying to call them for receipt but they are not picking up my calls and repaired my AC, and avoiding whatsapp messages,

              Technician Name - Moisin
              LG Electronics customer support has been notified about the posted complaint.
              May 20, 2024
              Updated by Rahul Gupta7
              Please not buy LG product as their service are bad and entire service team lying every time.
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                M
                madhukar21
                from Noida, Uttar Pradesh
                May 20, 2024
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                Address: Noida

                I raised a complaint ( RNP[protected] gainst my LG refrigerator cooling issue on 16th May and technician informed that issue is with compressor. Since compressor has to be replaced another technician will come. 17th may, I received a call from guy named Rahul that service center is not having compressor and it will take 4days time. Since then nobody updated me the status of compressor. When I tried reaching out technician supervisor and 1 more person, nobody picked my call. After multiple follow up I got the chance to connect with Dharmendra( supervisor), Rahul (TL) & their CCO Rahul Khanna. Veri shamelessly they mentioned that they have raised the order from Korea and will be received it by 25th May, which is again false statement given by them just to buy time. In 44 degree temperature my family is forced to have boiling water just because of pathetic service center support and faulty refrigerator sold by "LG". In less than 4 years compressor is gone, which shows their quality of product. LG India either get the compressor replaced today itself or else replace my refrigerator. I cannot bear it.
                LG Electronics customer support has been notified about the posted complaint.
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                  A
                  ankur37
                  from Faridabad, Haryana
                  May 13, 2024
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                  Address: Reliance Digital (Address: Crown Interiorz Mall, NH-19, near Sarai Khwaja, Ashoka Enclave 3, Subash Nagar, Sector 35, Faridabad, Haryana 121003

                  I have purchased the LG Refrigerator and Washing Machine from Reliance Digital (Address: Crown Interiorz Mall, NH-19, near Sarai Khwaja, Ashoka Enclave 3, Subash Nagar, Sector 35, Faridabad, Haryana 121003) on 3rd May, 2024 and it got delivered on 7th May, 2024. When the LG installation engineer came for installation, both of the products were having issues. The Refrigerator has a dent in the front, and the washing machine is broken on the back side. We are asking Reliance Reliance Digital to replace the products with the new ones, and they are saying again and again that it is under process.
                  Sir/Mam the middle class public like us takes these things from our months of savings and these reputed vendors like Reliance makes fool o[censored]s.

                  It is Humble and Kind request Please look into it, as i am into very much trouble.

                  Thanks in advance

                  Address of the Vendor:
                  Reliance Digital (Address: Crown Interiorz Mall, NH-19, near Sarai Khwaja, Ashoka Enclave 3, Subash Nagar, Sector 35, Faridabad, Haryana 121003
                  LG Refrigerator model number: GL-N312SDSY

                  Kindly find the attached bills for your reference-
                  LG Electronics customer support has been notified about the posted complaint.
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                    V
                    VijayBlr
                    May 7, 2024
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                    Symphony Air cooler sold to me by them on 04 May 2024 is not working, I'm doing daily follow up since then with them with no resolution found yet, Don't buy anything from this band of cheaters/scammer
                    LG Electronics customer support has been notified about the posted complaint.
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                      M
                      mangalgisairam
                      May 7, 2024
                      May 7, 2024
                      This thread was updated on May 7, 2024
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                      Address: Flat no D-207, 2 nd floor, Nabhraj Nandanvan phase-3,

                      My Installation is pending, what is the issue, 3 days are completed, ??
                      LG Electronics customer support has been notified about the posted complaint.
                      May 07, 2024
                      Updated by mangalgisairam
                      Good eve sir,
                      This is to inform you that, on May 4, 2024, at 20:00, I had an LG air conditioner delivered from the Croma Store Prozen Mall in Aurangabad. It has been three days since then, and the installation engineer has not been contacted. Since the air conditioner was bought during a high-demand period, it should not be kept inside the home. Please take care of this matter.

                      Warm regards.
                      Mob: [protected]; Alt Mob: [protected]; Mangalgi Sairam
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                        Vykuntam lavanya
                        from Visakhapatnam, Andhra Pradesh
                        May 2, 2024
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                        Resolved

                        Error code occurring in AC and still not yet received the right product

                        Address: C-86-147/1, desapatruni palem, parawada, Visakhapatnam,531021

                        I bought an AC 7months back there occured an error code CH 05 and due to that they replaced the product after a long time and even after replacing the product the same error occurred in the replaced product too.And till now we don't have a proper solution to the product and we are asking them to refund the amount but they are saying that it won't be possible and the te is not responding properly to our calls and due to the heavy heatwaves...
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                        88pani
                        from Bengaluru, Karnataka
                        Apr 29, 2024
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                        It's been 8 days bought AC from Pai. While buying, executive said it will be installed in 2 days. Spoke to sales person, customer care and even branch manager. Everybody are irresponsible.
                        LG Electronics customer support has been notified about the posted complaint.
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                          A
                          Aswin NambiarBK
                          from Mumbai, Maharashtra
                          Apr 24, 2024
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                          Address: LG Best Shop - Jumbo Electronics & Home Appliances, SH38, Nadapuram, Kerala 673504

                          On April 19th, I made full payment at the LG Store in Nadapuram Kerala with the understanding that they would install the AC by April 22nd at the latest. However, I have not received the AC yet, and they are not answering my calls. Despite contacting your Twitter support, I did not receive any assistance. I no longer wish to receive the AC. Please refund the amount to me.
                          LG Electronics customer support has been notified about the posted complaint.
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                            H
                            Harsh2691
                            from Sangli, Maharashtra
                            Apr 23, 2024
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                            We have given lg microwave to service centre in month of march and still we have not Received oven back. Always they are giving reason for receiving damaged spare parts and rudely speaking. When we gave for repair next day they called and asked it will be charged 2000/- for spare part to be changed and we confirmed. Every 3 days we call and ask for status and we get in return will call u in 5 minutes. We are facing this mental harassment as we have to go to service every 2 days centre which is 20 kms from my place. We are always being said spare parts are received damaged and its already 2 months. Neither company toll free number works neither service centre owner gives higher authority number’s to speak with. Ladies staff are always rude and cut the call asking to keep call on hold. We feel we are being cheated and something fishy as no reputed company service centre takes so much time for service or give such worst services. I hope my problem will be solved.
                            LG Electronics customer support has been notified about the posted complaint.
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                              A
                              Arjun_A21
                              Apr 15, 2024
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                              I have registered a Repair Service on Apr 2, 2024 and the order number is RNP[protected]. Next day engineer visited, confirmed that the body of the machine should be replaced . Since the part was not available he committed 3 days of time to place order and get the part so that the very next day he will replace and fix the issue. He also collected an advance amount of INR 750. But till now i did not receive any update or call back nothing and there is no clue what is the status presently. This is just unfair that even after calling LG escalation team i did not receive a proper reply escalation ticket ID VCP[protected]. PFA the case history, it is 13th day now and the complaint unresolved. Is there anyone from brand to monitor open repair tickets ?? When i can expect solution to the complaint.
                              LG Electronics customer support has been notified about the posted complaint.
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                                shishir4m
                                from Hyderabad, Andhra Pradesh
                                Apr 13, 2024
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                                Address: H.NO 2-108/5 , ICRISAT COLONY GANGARAM , MIYAPUR CHANDANAGAR, HYDERABAD, TG, - 500050

                                LG authorized service center AR COOL Care did ac Installation on my flat and charged 1650/- as installation charge, they didn't share any receipt for it and promised to share it over whatsapp as they didn't have receipt book at that time.

                                Now I am trying to call them for receipt but they are not picking up my calls, and avoiding whatsapp messages,

                                Request no: RNP[protected]
                                installation done on: April 12, 2024,
                                Service center name: AR Cool Care
                                Service center contact no: [protected] / [protected]
                                installation technician name ( as per society entry book ): sarfaj ( mob: [protected])
                                LG Electronics customer support has been notified about the posted complaint.
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                                  S
                                  Apr 11, 2024
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                                  Address: Chennai

                                  Good day; we purchased split ac last year, created service request in first week of March. During initial visit by technician it was noticed that there is wire cut through the whole that copper wire come from terrace. We were told by technician that installation was not properly as they should have had covered the hole outside of the wall which is the actual cause of this issue.This has not been addressed for more than a month and we are not able to use the ac suffering in this summer. It despite multiple follow up and calls this is not fixed yet. It would be helpful if management monitors such requests and follow up to do the needful. Thanks
                                  LG Electronics customer support has been notified about the posted complaint.
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                                    D
                                    Dhiru Vaghela
                                    from Gandhinagar, Gujarat
                                    Apr 10, 2024
                                    Apr 10, 2024
                                    This thread was updated on Apr 10, 2024
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                                    I asked four valid legal documents from LG as prescribed in GST laws and consumer laws. LG issued an illegal irrelevant Debit note on 26.6.21 in place of a tax invoice. LG collected money of Rs.9632 on 25.6.21 in unauthorized manner without proper invoicing and e-receipt to misquote and misguide the stakeholders to say it free of cost. How it can be? On persistent strong protest, LG issued a tax invoice on 12.2.22 after seven months of Debit note on 26.6.21 and Delivery challan on 8.7.21 without incorporating the minimum mandatory contents i.e. my name and address as recipient in the prescribed column, HSN code and unique serial number of machines. LG is a supplier and I am a recipient and both are mandatory to incorporate in a tax invoice. LG can not claim to be a supplier and a recipient. Thus the tax invoice in question is in dark clouds of credibility of a global company. These are the minimum mandatory contents required to incorporate in a tax invoice as prescribed in section 31 Rule 46 of GST Rules, 2017 deriving provisions contained in par 5 of Consumer Protection (General) Rules, 2020 read with section 2(47)(vii) of new CP Act, 2019. Issue of Invoice is governed by GST laws ibid and it has no relevance to internal policy or mechanism followed by LG within LG. Thus refusal of minimum mandatory documents containing minimum mandatory contents prescribe by laws ibid is tantamount to unfair trade practices. By refusing the mandatory documents with mandatory contents LG has accepted that LG does not follow or respect the laws of the land under sense of entitlement and NPD and intends to harass and victimise the senior citizen elite LG consumers. The consumer can not file a case in consumer court with such tax invoice in dark clouds when NCH and DoCA etc did not issue any clarification to that effect ignoring six reminders within limitation period of two years expired on 24.6.23 and 7.7.23. Similarly the consumer can not convince or satisfy the police and other investigating authorities about the tax invoice in dark cloud in case he needs in case of contingencies like theft, fire, shifting from one place/city to another and in legal claims thereof. Again it is my prayer LG review the blunders and issue a valid and legal tax invoice and e-receipt for Rs.9632 and follow the laws ibid worth to credibility of a global company since LG badly delayed the resolution for the last 34 months.
                                    LG Electronics customer support has been notified about the posted complaint.
                                    Apr 10, 2024
                                    Updated by Dhiru Vaghela
                                    I asked for four valid legal documents from LG as prescribed in GST laws and consumer laws. LG issued an illegal irrelevant Debit note on 26.6.21 instead of a tax invoice. LG collected Rs.9632 on 25.6.21 in an unauthorized manner without proper invoicing and e-receipt to misquote and misguide the stakeholders to say it was free of cost. How it can be? On persistent strong protest, LG issued a tax invoice on 12.2.22 after seven months of Debit note on 26.6.21 and a Delivery challan on 8.7.21 without incorporating the minimum mandatory contents i.e., my name and address as recipient in the prescribed column, HSN code and unique serial number of machines. LG is a supplier and I am a recipient and both are mandatory to incorporate in a tax invoice. LG can not claim to be a supplier and a recipient. Thus, the tax invoice in question is in dark clouds of credibility of a global company. These are the minimum mandatory contents required to incorporate in a tax invoice as prescribed in section 31 Rule 46 of GST Rules, 2017 deriving provisions contained in par 5 of Consumer Protection (General) Rules, 2020 read with section 2(47)(vii) of new CP Act, 2019. The issue of Invoice is governed by GST laws ibid and has no relevance to internal policy or mechanism followed by LG within LG. Thus, refusal of minimum mandatory documents containing minimum mandatory contents prescribed by laws ibid is tantamount to unfair trade practices. By refusing the mandatory documents with mandatory contents LG has accepted that LG does not follow or respect the laws of the land under a sense of entitlement and NPD and intends to harass and victimize the senior citizen elite LG consumers. The consumer can not file a case in consumer court with such tax invoice in dark clouds when NCH and DoCA etc did not issue any clarification to that effect ignoring six reminders within the limitation period of two years expired on 24.6.23 and 7.7.23. Similarly, the consumer can not convince or satisfy the police and other investigating authorities about the tax invoice in the dark cloud in case he needs it in case of contingencies like theft, fire, shifting from one place/city to another, and in legal claims thereof. Again, it is my prayer LG reviews the blunders and issues a valid and legal tax invoice and e-receipt for Rs.9632 and follows the laws ibid worth to the credibility of a global company since LG badly delayed the resolution for the last 34 months
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                                      Y
                                      yash08
                                      from New Delhi, Delhi
                                      Mar 30, 2024
                                      Aug 23, 2024
                                      This thread was updated on Aug 23, 2024
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                                      Resolved

                                      Urgent Request - Replacement for Faulty LG Washing Machine Model Name: FHV1409ZWP.APSQEIL

                                      I am writing to formally request a replacement for a brand new LG washing machine (Model Name: FHV1409ZWP.APSQEIL) that I purchased on[protected] from Rakesh Electronics at Shyam Nagar, New Delhi - 110018.

                                      Unfortunately, the washing machine has been producing an excessive amount of noise during the spin cycle since the first use. To document the issue, I have recorded videos of the noise, which I am happy to provide upon...
                                      +1 videos
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