LG Electronics Complaints & Reviews

I am writing to express my deep frustration and disappointment with the persistent issues concerning my LG refrigerator, Model No. LG REF SBS 687L GCB247SCUV DAFF WHT, purchased on 26th January 2017.

On 9th August 2024, I lodged a complaint (Complaint No. RNP[protected]. On 10th August, your authorized representative, Mr. Poorna, visited my home. His inspection lasted less than two minutes, after which he diagnosed a compressor issue and stated that another technician would visit once the compressor was ready. He left without providing any acknowledgment, report, or detailed explanation, and since then, I have not received any updates from LG.

To add to my dissatisfaction, when I received no updates from LG, I contacted the service center on 12th August. Instead of apologizing for the lack of follow-up, the service center representative questioned why I called LG Customer care again. This kind of response is completely unacceptable and only adds to my frustration.

This incident is only the latest in a long series of issues I have faced with this refrigerator, beginning in the first year of ownership. Below is a summary of the complaints I have lodged over the years:

Sl. No Date of Complaint Issue Complaint No
1 [protected] Door Issue RNP[protected]
2 [protected] Cooling Issue RNP[protected]
3 [protected] Noise & Cooling RNP[protected]
4 [protected] Noise & Cooling RNP[protected]
5 [protected] Noise & Cooling RNP[protected]
6 [protected] Cooling RNP[protected]
7 [protected] Cooling RNP[protected]
8 [protected] Cooling RNP[protected]
Each time a complaint is filed, a service center representative visits, performs a temporary fix, and the refrigerator functions for about six to eight months before the same issues reappear. This recurring cycle has left me feeling deeply disappointed and regretful about choosing LG, especially after investing a substantial amount in this product.

I am at my wit’s end with this situation and cannot tolerate this level of service any longer. I strongly urge you to take immediate action to provide a permanent solution to this ongoing problem. I expect a thorough inspection, a clear explanation of the issues, and a definitive resolution.

Please address this matter with the urgency it deserves.

Dear Consumer Complaints Team,

I hope this message finds you well. I am writing to formally lodge a complaint regarding the ongoing issues I am experiencing with my LG refrigerator, which has not been resolved despite repeated attempts and assurances from LG Customer Support. The refrigerator was only purchased in November 2023

I initially reported a fan error issue with my refrigerator under Service Request RNP[protected]. Despite assurances from LG Customer Support and promises of a resolution within 2 business days, the issue remains unresolved after more than the promised timeframe.

Furthermore, I have made numerous attempts to contact Mr. Vivek Chakravarty, the Area Service Manager, on the provided mobile number ([protected]), but have received no response or call back. Additionally, despite receiving a call two days ago assuring me that a technician would visit the same day, no one showed up.

This ongoing delay and lack of communication have caused significant inconvenience to my family, and we are now left with no choice but to consider legal action through the consumer court if this matter is not promptly addressed.

I request your urgent intervention to escalate this matter and ensure that LG Electronics takes immediate action to resolve the issue with my refrigerator. I can always provide bill and email correspondence if required.

Thank you for your prompt attention to this urgent matter.

Best regards,

Vinod Kumar

Ideally a call is made when a service request is generated, I have logged complain on 19/06/2024 which was assigned to some service partner. I have not received any calls to fix /understand/advise the issue. when I try to connect them, the call was turned down and no calls answered. we have to spend nights on hot summer. even if there is no immediate fix but at least they should have a call to tell me how much time they need to get back.

On 17.03.2024 I bought 1.5 ton AC LG brand from Vasanth & Co at Gopichettipalayam branch

This AC has frequent cooling problem.

AC has been serviced thrice in three months from LG service station. The technician who attended the problem from the service center said that there is gas leakage in the copper tube of the indoor unit and left

Please fix my problem as soon as possible.
Three problems in three months after buying the AC. Please replace this AC. Vasanth and Co Quality Trust I need a solution for this.

Thanks

Gunasekaran M

We have been a PAI customer for over 15 years, never faced an issue before, but this time it was irresponsibility from the delivery partner which has now turned to carelessness .
We purchased a washing machine from Pai Jalahalli Cross(Dasarahalli) branch on 11th june and delivery was promised on 12th june but its been 2 days and there hasn't been a delivery yet . Moreover the deliver guy is now ignoring the calls, such a rude behavior.
I request PAI electronics to fix the issue as quickly as possible.

I am writing to bring to your urgent attention an issue with the AC unit that I purchased from LG.

Recently, a technician visited for regular service and pointed out that the fitting of the AC was not done correctly. Consequently, water has started leaking from the unit, which was not an issue before the technician's visit. We have been using the AC regularly without any problems until now.

I have already lodged a complaint regarding this matter almost 20 days ago, but unfortunately, I have not received any response or resolution yet. The delay in addressing this issue is causing significant inconvenience.

Pai international, yelahanka has supplied us with a defective refrigerator Haier brand vide inv no. 21466884 dtd 26/08/2023.
Haier n pai international are not attending to several complaints lodged via whatsaap and on phone. The complaints are closed without visiting / contacting us without our consent. Would never ever recommend this Company n brand to anyone. I've lost approx. Rs. 60000/- until today.

We have tv which has guarantee now and that is not running properly but your service man is not coming to take that TV for servicing and repairing.

LG authorized service center not repaired my AC on my house and charged 2500/- as repairing charge, they didn't share any receipt for it and promised to share it over whatsapp as they didn't have receipt book at that time. Now I am trying to call them for receipt but they are not picking up my calls and repaired my AC, and avoiding whatsapp messages,

Technician Name - Moisin

I raised a complaint ( RNP[protected] gainst my LG refrigerator cooling issue on 16th May and technician informed that issue is with compressor. Since compressor has to be replaced another technician will come. 17th may, I received a call from guy named Rahul that service center is not having compressor and it will take 4days time. Since then nobody updated me the status of compressor. When I tried reaching out technician supervisor and 1 more person, nobody picked my call. After multiple follow up I got the chance to connect with Dharmendra( supervisor), Rahul (TL) & their CCO Rahul Khanna. Veri shamelessly they mentioned that they have raised the order from Korea and will be received it by 25th May, which is again false statement given by them just to buy time. In 44 degree temperature my family is forced to have boiling water just because of pathetic service center support and faulty refrigerator sold by "LG". In less than 4 years compressor is gone, which shows their quality of product. LG India either get the compressor replaced today itself or else replace my refrigerator. I cannot bear it.

I have purchased the LG Refrigerator and Washing Machine from Reliance Digital (Address: Crown Interiorz Mall, NH-19, near Sarai Khwaja, Ashoka Enclave 3, Subash Nagar, Sector 35, Faridabad, Haryana 121003) on 3rd May, 2024 and it got delivered on 7th May, 2024. When the LG installation engineer came for installation, both of the products were having issues. The Refrigerator has a dent in the front, and the washing machine is broken on the back side. We are asking Reliance Reliance Digital to replace the products with the new ones, and they are saying again and again that it is under process.
Sir/Mam the middle class public like us takes these things from our months of savings and these reputed vendors like Reliance makes fool o[censored]s.

It is Humble and Kind request Please look into it, as i am into very much trouble.

Thanks in advance

Address of the Vendor:
Reliance Digital (Address: Crown Interiorz Mall, NH-19, near Sarai Khwaja, Ashoka Enclave 3, Subash Nagar, Sector 35, Faridabad, Haryana 121003
LG Refrigerator model number: GL-N312SDSY

Kindly find the attached bills for your reference-

Symphony Air cooler sold to me by them on 04 May 2024 is not working, I'm doing daily follow up since then with them with no resolution found yet, Don't buy anything from this band of cheaters/scammer

My Installation is pending, what is the issue, 3 days are completed, ??

I bought an AC 7months back there occured an error code CH 05 and due to that they replaced the product after a long time and even after replacing the product the same error occurred in the replaced product too.And till now we don't have a proper solution to the product and we are asking them to refund the amount but they are saying that it won't be possible and the te is not responding properly to our calls and due to the heavy heatwaves...

It's been 8 days bought AC from Pai. While buying, executive said it will be installed in 2 days. Spoke to sales person, customer care and even branch manager. Everybody are irresponsible.

On April 19th, I made full payment at the LG Store in Nadapuram Kerala with the understanding that they would install the AC by April 22nd at the latest. However, I have not received the AC yet, and they are not answering my calls. Despite contacting your Twitter support, I did not receive any assistance. I no longer wish to receive the AC. Please refund the amount to me.

We have given lg microwave to service centre in month of march and still we have not Received oven back. Always they are giving reason for receiving damaged spare parts and rudely speaking. When we gave for repair next day they called and asked it will be charged 2000/- for spare part to be changed and we confirmed. Every 3 days we call and ask for status and we get in return will call u in 5 minutes. We are facing this mental harassment as we have to go to service every 2 days centre which is 20 kms from my place. We are always being said spare parts are received damaged and its already 2 months. Neither company toll free number works neither service centre owner gives higher authority number’s to speak with. Ladies staff are always rude and cut the call asking to keep call on hold. We feel we are being cheated and something fishy as no reputed company service centre takes so much time for service or give such worst services. I hope my problem will be solved.

I have registered a Repair Service on Apr 2, 2024 and the order number is RNP[protected]. Next day engineer visited, confirmed that the body of the machine should be replaced . Since the part was not available he committed 3 days of time to place order and get the part so that the very next day he will replace and fix the issue. He also collected an advance amount of INR 750. But till now i did not receive any update or call back nothing and there is no clue what is the status presently. This is just unfair that even after calling LG escalation team i did not receive a proper reply escalation ticket ID VCP[protected]. PFA the case history, it is 13th day now and the complaint unresolved. Is there anyone from brand to monitor open repair tickets ?? When i can expect solution to the complaint.

LG authorized service center AR COOL Care did ac Installation on my flat and charged 1650/- as installation charge, they didn't share any receipt for it and promised to share it over whatsapp as they didn't have receipt book at that time.

Now I am trying to call them for receipt but they are not picking up my calls, and avoiding whatsapp messages,

Request no: RNP[protected]
installation done on: April 12, 2024,
Service center name: AR Cool Care
Service center contact no: [protected] / [protected]
installation technician name ( as per society entry book ): sarfaj ( mob: [protected])

Good day; we purchased split ac last year, created service request in first week of March. During initial visit by technician it was noticed that there is wire cut through the whole that copper wire come from terrace. We were told by technician that installation was not properly as they should have had covered the hole outside of the wall which is the actual cause of this issue.This has not been addressed for more than a month and we are not able to use the ac suffering in this summer. It despite multiple follow up and calls this is not fixed yet. It would be helpful if management monitors such requests and follow up to do the needful. Thanks