LG Split AC — non delivery of stabilizer

My LG Split Ac have cooling problem, I made a complaint on March 28th, after one weak one person came and checked and inform me that its compressor problem, after that no one responding to my complaint. When i called the toll free number they told me that the previous complaint was not taken into account, new complaint should be registered. As per his instructions i made the fresh complaint again on 7th April 2010 with the complaint reg no C[protected]. Even after made the fresh complaint no one turned till 9th April, again i called the toll free number, around 5pm one person came and attend my complaint and said its compressor problem and went away, After calling them everyday, finally one man came and took the AC for repair and delivered back on 20th April, again i start calling them to fix the AC. Waited for 2 days no one came to fix it, again i called them, on 22nd April around 3pm two people came and fix the AC and told me my stabilizer is not working, hence they gave the direct connection, after they went i found still my AC is not working, every one second the compressor getting off, not working at all. By the time i called the stabilizer mechanic to check my stabilizer and found my stabilizer is working fine.
24th Morning i called them and told about my problem. They said it is because my stabilizer is not working, i answered them that i already checked my stabilizer and its working fine. Then he told me i am using single booster stabilizer and i have to purchase double booster stabilizer. I told them without stabilizer i am facing the same problem. (My area current output 240-245 v, no low voltage problem)
Still waiting some one come and rectify my AC problem.
Very Poor service, No response if i call the Direct service center, In fact no one is attend the phone if you call them even in cell number. Only toll free number is responsive but no action.
Almost one month nothing had been done from the LG SERVICE CENTER
Totally Desperate and highly dissatisfied about the service provided by LG,
LG brings not smiley face it made my face long

Philip Zachariah

LG — non delivery of AC after repair

sir/madam

i regret that i have to write/complain to u regarding unresponsible behavior and gross unprofessionolism of your service centre named ' alpha service, vikas puri'. I always had a great respect for the professional approach of your staff.......But to my utter disbelief, this episode has shook my belief.....My window AC , which is still under extended warranty of compressor, was taken away by the staff of said service centre on my complaint vide work order no. RNA[protected] on 06.04.11 with an assurance that same will be delivered in 3 days.....i called that said service centre on 9th on which they told me that the AC's compressor has been fixed and same wil be sent on 11th, i again called on 11th, 12th,13th and today, 14th to which either they hung up their phones or rudely tell me to hung up and dared me to complaint against them......I was shocked and now, i m writing to you to resolve my complaint......this is gross malpractices by your service centre.........failing which i m at liberty to exercise legal remedies available to me by approaching the court of law for the mental harrasment caused to me and my family.

hope u will act swiftly and resolve my complaint...


Naresh Kumar

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