[Resolved]  LG split AC (LSA 18TWAS1AA44DR1 (IN) ) — Not received Remote & manual

I purchased LG Split Ac (1.5 T) on[protected] from LG authorised dealer 'Radhika Enterprises' FCI Cross Roads, NTPC-Jyothinagar (PO), Ramagundam Mandal, AP. PIN;505215 (Ph;[protected]. proprietor - D.thirupati. When the pack is opened at home for installation, it was found that Remote & Manual with guarantee card was not there inside. With the assurance of the dealer, I allowed the mechanic to install the AC. But my repeated requests with the dealer failed to get them. I gave complaint at LG website also but to no use.
The dealer is simply throwing the blame on company and replying reluctantly as if he don't have any responsibility.
also from day one abnormal sounds coming from the AC distribution chamber (inside house) causing lot of disturbance. This problem is also not rectified by the mechanic. I gave complaint on LG site also.
S.No: 803 ABWE 022633
Complaint No:[protected], dt 5.9.8
Customer request Id:S8CA[protected]
My Cell No; [protected]

The poor response of company is regretted. The adament & careless attitude of dealer & the mechanic of that shop is highly objectionable.