[Resolved] LG / Washing Machine — Declining to provide Spare Part by authorized service center people | |||
My Name U. Nagaraj Padiyar a regular customer of LG household products. My washing Machine is not working and I visited the authorised service center in Mangalore ( Innovative Access Mannar Comples, New Balmatta Road, Joythi, Mangalore)on 13/11/2010 and the service center people denied to give me the spare part(Door Magnate) saying that they can't sell the spare parts directly to the customers & asked me to lodge a service complaint so that they can send their person to fix the same. Please clarify whether the service center can't sell the spare parts directly to the customers? if the customer doesn’t need the service of the company service people? If so please provide the supporting documentary evidence for the same. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Complaint No: N8C82706800, Dated 27 Aug 2008... (A Copy of mail sent to LG MD and Team, Still there is no respose from LG MD India)
Quote...
Team LG, I am thankful for the worst ever (Pathetic) service I got from a very renowned brand of world in House Hold and Electronic Products. The complaint was attended to almost after one month and 10 days of repeated reminder to LG Call Center and finally after Web Complaint on 25th of Sep 2008.
Further LG service support replaced the defective part with an old used part and in lieu charging for the new one. (Shame of LG, Malpractice of Support, Minting Money and Making Fool of Customer. Customer Belief in LG is at Stake).
This delay from LG service support costed/forced me to purchase a Samsung Semi Automatic machine worth Rs.6500/- (For a middle class person it matter’s a lot). For me the total cost of repair is Rs.6500/- (Towards purchase of new Semi Automatic Machine) + Rs 5645/- (Towards repair) = Rs. 12145/-. By spending this much amt I can very well purchase a new Fully Automatic Machine of any other good brand except LG.
Dear Mr.Summit, I am still waiting for your reply for Rs.6500/-. As per telecom I requested you please don’t consider this as feedback for future instead do the justice for Rs.6500/-. Also requested you that if you are not the one who can handle this please advice the concerned to whom shd I speak with on this issue of Rs.6500/-.
Awaiting your reply…. (In case you in India are not the one who can handle this please advice to whom shd I speak or write mail on this at South Korea)
UN-Quote
Quote...
Team LG, I am thankful for the worst ever (Pathetic) service I got from a very renowned brand of world in House Hold and Electronic Products. The complaint was attended to almost after one month and 10 days of repeated reminder to LG Call Center and finally after Web Complaint on 25th of Sep 2008.
Further LG service support replaced the defective part with an old used part and in lieu charging for the new one. (Shame of LG, Malpractice of Support, Minting Money and Making Fool of Customer. Customer Belief in LG is at Stake).
This delay from LG service support costed/forced me to purchase a Samsung Semi Automatic machine worth Rs.6500/- (For a middle class person it matter’s a lot). For me the total cost of repair is Rs.6500/- (Towards purchase of new Semi Automatic Machine) + Rs 5645/- (Towards repair) = Rs. 12145/-. By spending this much amt I can very well purchase a new Fully Automatic Machine of any other good brand except LG.
Dear Mr.Summit, I am still waiting for your reply for Rs.6500/-. As per telecom I requested you please don’t consider this as feedback for future instead do the justice for Rs.6500/-. Also requested you that if you are not the one who can handle this please advice the concerned to whom shd I speak with on this issue of Rs.6500/-.
Awaiting your reply…. (In case you in India are not the one who can handle this please advice to whom shd I speak or write mail on this at South Korea)
UN-Quote
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LG / Washing Machine — Pathetic Service Issue from LG. Minting Money and Making Fool of Customers
Below attached is the mail complaint to LG Team and LG MD (Moon B Shin). But as of date no response from LG MD on this.Quote...
Team LG, I am thankful for the worst ever (Pathetic) service I got from a very renowned brand of world in House Hold and Electronic Products. The complaint was attended to almost after one month and 10 days of repeated reminder to LG Call Center and finally after Web Complaint on 25th of Sep 2008.
Further LG service support replaced the defective part with an old used part and in lieu charging for the new one. (Shame of LG, Malpractice of Support, Minting Money and Making Fool of Customer. Customer Belief in LG is at Stake).
This delay from LG service support costed/forced me to purchase a Samsung Semi Automatic machine worth Rs.6500/- (For a middle class person it matter’s a lot). For me the total cost of repair is Rs.6500/- (Towards purchase of new Semi Automatic Machine) + Rs 5645/- (Towards repair) = Rs. 12145/-. By spending this much amt I can very well purchase a new Fully Automatic Machine of any other good brand except LG.
Dear Mr.Summit, I am still waiting for your reply for Rs.6500/-. As per telecom I requested you please don’t consider this as feedback for future instead do the justice for Rs.6500/-. Also requested you that if you are not the one who can handle this please advice the concerned to whom shd I speak with on this issue of Rs.6500/-.
Awaiting your reply…. (In case you in India are not the one who can handle this please advice to whom shd I speak or write mail on this at South Korea)
Un-Quote