[Resolved]  LG / Washing Machine — No response from customer care

L.G washing machine — No response

Dear Head Costomer care or service head
Regarding My compalin no. N8C8 2800931 DATED:-28/8/08, there was no response form your service people, as i have not very happy to say that i am loyal customer for LG India for last 10 years, and also permote the L.G product to my relative friends and coleuge, you can find or check your data base that on my name there is 3-4 window A.c 3 refrigerator and atleast 4 wachine machine in my brother and sister, only they believe becuse of my past experinces with you, and this is first time that i have complain for my washine machine and there was either very bad response or no response, i have called your cusotmer care department serveral time as well as to your service engineer as well as service manger south thier name is Mr. Sunil Kumar (Area Manger-Service ) and Mr. Sandeep ( Service- engineer) and attend the first time complin by Mr. Manjeet. still there is no response form your side, if you people cannot give the service then simply tell me you are not able then i will go the local service center this very bad experences i never had any company. you will loose only not one loyal costomer but you will loose various costomer as you no the marketing by mouth spared.
Regards
Gufran Ahmed
c-3 AJMAL BAGH
NOOR NAGAR
JAMIA NAGAR
OKHLA-110025
mOBILE NO.--[protected]

LG-Washing Machine — No response from customer care

Actually we buy a LG-washing machine at ten days back, but stil there is no person came for the Demonstration for the product,
we called for the customercare nearly 7-8 times but they didnt response well, so we discuss with the dealer he said "better you return the product and take the cash back, we are not responsible for the company person demo's" like this.

what we have to do, can i return due to this no responses.

LG- Washing Machine — customare care- repair delayed

I had contacted lg customer care on sunday17th may around 12 p.m. about my washing machine repair. The TAT is claimed to be 24 hours.
As 24 hours finished I reminded them on Monday at 4 p.m and they said it will be taken up immediately and same day service engineer would look into the problem at my residence.
Today it is 21st May and i have been calling them everyday and nothing has happened despite their promises to rectify the problem immediately.

This is consuming more time than required and also causing a lot of trouble to me wherein i have to repeat the same story to all the executives whenever i call and my work is not being attended to. This is also creating trouble because my washing machine is in repair and clothes have heaped up.

Above all i dont want the company to claim their TAT of 24 hrs.
As we are expecting the service engineer we cant attend on other important works. The company is liable to pay compensation for having wasted my time for the past 4 days which is very precious.

LG — No Response from customer care

I bought a LG microwave last month. When service engineer visited me for the purpose of demo, he found some manufacturing defect in it and suggested a replacement of the product. Since dat date, it took a month by the company to react and they even stopped reactng on my complaints with customer cre which claims to resolve your problem in 24 Hrs.....

Later on they told me that this model is nomore available in their stock so i have to choose another one, preferebly of higher range....When i have purchased a new one, dereafter also deres no response to my complaints regarding demonstration and installation of the product.....company's promises and claims are fake..

LG / Washing Machine — error in functioning/no dealer support

I bought a new Washing machine on 21st march, from Kalpana Enterprise Baroda, since then there is a problem in functioning, it has not functioned properly even once. We are also not getting any support from dealer as they are pin pointing on the company, apart from futile visits by representatives there has been no other action, in the end we are suffering.
Kinldy suggest whom are we suppose to approch.

WF-T 7516 HN Serial No: 2132.
Date of Purchase:[protected] BNo: STM/02749 Satyam Ultadanga Kolkata-700054.
Complain Ref No:[protected] Dated:[protected]
With reference to the above, I would like to bring to your kind notice that, we had noticed the “outer portion of the washing machine body started rusting” within just 22 months of purchase. This is just shocking.

LG/ Washing Machine — NO RESPONSE

Sir,
our washing machine is not working properlly.I have complained so many times. After 15 days of complaint, their service man come to our home, when they know that this washing machine has AMC, they went. Then I complaint Mrs POOJA MATHUR, Mr.SACHINE, but they have not any action. I frustated. really LG is a very very poor company regarding their service. LIFE"S BAD to purchase LG PRODUCT.
I have done AMC in Rs. 4000.

NEENA JAIN
[protected]

Dear Customer,

We apologize for this. We have transferred your complaint number and details to the concerned Branch Service Manager. Our Representative will attend to your issues shortly.

LG Service Team.

L.G washing machine — 30 days no response

I HAD IANCH COM RNA[protected] ONE MOUTH BEFORE AND BRACH MANGER OF L.G IS TELLING I WILL NOT PROVIDE U SERVICE. MR SHEAKAR [protected].

This is a complaint against the poor handling of my washing machine complaint by your service centre MS Services, Malad (E), Mumbai.
The engineer visited my place on 18th June saying that the digital unit would have to be replaced.He said that if the part was available readily then it would be changed within a day else it would take 3-4 days. when no intimation was recd by him for the next 3 days I called him and he said that the part was still awaited. Post that his phone has been unreachble and I have placed 2-3 reminder calls with LG Customer care. Today when I happened yo call MS Services I was very casually informed that the part cannot be changed and an engineer would come and repair the same.
Well, Im really dissappointed at the extremely poor handling of the complaint by LG. It is shameful that a renowned company should make its customer's go through so much inconvinience.
Extremely poor show!