[Resolved]  Lic India — Inaction against over Premium

Address:

Howrah, West Bengal

Sub: Inaction against wrong premium for the policy no:[protected] and correction there-off.

Ref: 1) My previous applications to Br Mgr, 43J, Bagnan Br. dated 26.2.09 & dated 10.07.09.
2) Application to CRM (EZ) dated 6.3.09 & dated 21.4.09.
3) Application through email to public grievance cell on 21.01.10.
4) Application to Dy Dir. (IRDA) Consumer Affair Dept on 30.08.10.
5) Application through email to IRDA on 20.09.10, 18.10.10, 22.11.10 & 20.12.10.
Sir,
Beg most respectfully I want to inform you that the undersigned have LICI policy at 43J Bagnan Branch, Howrah, WB. Due to my financial problem one premium (Jan’08 premium) Rs: 85055/- for the policy no:[protected] was due. When I was ready to pay, the Br Manager asked for medical report from ‘Annesha’, Bagnan, Howrah, WB, lab. Then I paid 2008 & 2009 premium with late fine on 4.2.2009 along with medical report.

After one month, suddenly, I was asked by LIC Br Manager to deposit additional amount of Rs 14062 separately (Rs:7031 per premium), based on wrong ECG report made by LIC paneled Bagnan lab. Then I lodged a written complain on excess premium amount based on wrong ECG report made by LIC paneled Bagnan lab. But, as per Br. Mgr’s advice and assurance to adjust excess premium amount in the 2010 premium; I paid excess amount separately on 03.03.09 to run the policy.

That Sir, after came back to Delhi, I have tested ECG & other tests at LIC paneled modern lab in Delhi & Central Govt. (CGHS) paneled Lab, but, found no physical problems. Immediately, I applied over e-mail (Complaint No: 165149) to Dy Secretary who replied that Br. Manager, Bagnan branch (43J) will settle the matter on submission of fresh medical report and accordingly all the documents submitted to him and a copy to Marketing manager, Howrah Division, 16 hair street, Kolkata.

Sir, after getting several complaints from me and from other customers against ‘Annesha’, Bagnan lab, the LIC, 43J Bagnan branch found our point is genuine and de-listed the said Medical Lab from LIC panel. But, excess premium amount based on their misleaded report, 43J Bagnan branch didn’t adjust my premium and still I am waiting for your favorable action.

Therefore, you are requested to take an immediate action on the above said matters.
Thanking you,
Yours faithfully,
Dated: 21st Dec’10


(AMIT BASU)
Vill:-Khalore, PO&PS-Bagnan.
Dist-Howrah. WB-711303
Present add: D-983, Bindapur DDA Flat
Sec-1, Pkt-3, Dwarka, N.Delhi-110059.
Ph: [protected].[protected]