[Resolved]  LICHFL, Thanjavur — lost all my original property documents

I had applied for a home loan from your Thane branch on 04th June 2009 for purchase of my new flat at Bhandup. The loan was approved by LIC after repeated followup, personal visit on 25th June 2009

I have submitted all the original documents mentioned below on 05th September 2009 at your Thane branch office.
List of documents:
1. Original Agreement for Sale of flat
2. Original Registration receipt
3. Original Index No. II
4. Original payment Receipt
5. Original NOC from builder

After submitting the original documents to your officer Mr. Vinod Jaywant. I was promised the loan disbursal payment cheque with 2-3 working days. However even after continuous follow-up and reminders the disbursal cheque was not received.

On 24th September 2009 Mr Vinod Jaywant along with two of your LIC officers had visited my residence and informed me that your staff has lost all my original documents including the approval file and they are unaware how this happened. Vinod and the other officers assured me that they are doing everything possible to locate the documents but have not been able to locate the same. Now I was told that we would have to consult an advocate and find out the legal procedure for obtaining the documents. They also wanted to visit my builder’s office and discuss with him what options are available to solve this problem. I personally called my builder and took an appointment for the next day at 4pm. However your officers did not turn-up. When I contacted them they told me that it was not required and our advocate has advised to give a notice in the news paper stating the documents are lost and wait for a period of 14 days. Mr Vinod had promised me that he would be giving me a detailed report of the issue and also a written communication regarding the loss of documents. However now he has gone back on his words and says he will not do the same.

As per my discussion with their regional manager mr. Sanjay rastogi, he told me that your Area manager(mohan) and Vinod would be contacting me and giving me in writing that the documents have been lost, however again nobody from LIC has contacted me.

I am still now trying to findout how to resolve this issue.