[Resolved]  Lifecell International — poor customer service and false promises

Address:Jaipur, Rajasthan

We have taken lifecell package for preservation of cord blood/tissue for our son. Just after the money was paid the services of lifecell were found to be very poor. Till now, we have not been provided with legally signed contract for preservation of the cord blood and tissue. On calling the local sales person Mr. Abhishek, we get only excuses and now they are saying that their is no such contract !!.
We were promised 6 months validity of free Kaya Skin coupons, however the coupons were given with 2 months validity. Till date, replacement has not arrived.
The company claimed that we will get report on preservation within 45 days. After calling their customer care center many many times, till now no update.
We had given urine sample for "genetic disease testing". The report was supposed to come within 15 days. No report has come after 2 months.
All this after paying initial amount of 42,000/- Rs.

Every time we call their customer care center, they tell us they will call back with all the details, but they never call back. We really wonder what happened to our cord blood sample. Is it really preserved with such poor service.

CRM no:[protected]

Somesh
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May 26, 2017
Complaint marked as Resolved 
Verified Support
Apr 25, 2017
Lifecell International Customer Care's response
Dear Mr. Somesh, Regret the inconvenience. Trust your issue has been resolved, please reach out to us incase of any clarifications / issues. you may call our toll free @[protected] or email to [protected]@lifecell.in
Complaint comments 

Comments

Mino Services — False promises

I received a number via sms [protected]. When i call their the personnel told me that we activate a software in your mobile, with the help of this you can call to any number free. The personnel also told me that we have joint venture with all the service providers.
I paid Rs. 525 via recharge to thaty number.

But they didn't activate my number. What can I do now.

Help me out.
Dear Concerned parent,
For your complaints and queries please contact lifecell in:-
Lifecell International Head office:[protected] Lifecell International Help line:- +91 [protected] Toll free :[protected] Lifecell International Hyderabad:[protected] /[protected] Email:- [protected]@lifecellinternational.com / [protected]@lifecellinternational.com

regards
prakash7589
Mr. Prakash,

I read your response to this and another complaint where CRM number was not mentioned. In other case you were so anxious to know the CRM number as if you would resolve the matter on an urgent basis.

Here when customer has written all details with CRM number, etc. so you have simply responded to contact center manager or head office. The customer has already mentioned that there is no proper response from Lifecell.

I am a prospective customer for lifecell and such complaints & poor customer service would definitely sway my decision
Note this number [protected] Lifecell exectutive director number call him and ask directly,
Here I'd like register a complaint...

My sister gave birth to twin babies on february 2012 and we've registered with LIFECELL to store our female baby cord... After 2 months our baby got sick and unfortunately she is no-more after 15 days of treatment...

At that time I contacted LIFECELL people to check whether the baby cord can be useful or not. but I was given so many contact numbers and none was useful at that time... soon after few days she is dead...

I know that stem can be used for certain problems only but I wanted to check with their medical people but no one heard about the situation..

After a week we got a call from LIFECELL about our enquiry when there was no need of that. Wat a shame... Later that we were getting few calls regarding the payment for the baby who is not in this world...

I informed about the status and asked them to cancel the subscription but still we're being charged. I do know wat to say whether people are working in LIFECELL or automated machines??

They are concentrating on only on payment once subscribed... but not on the customer issues..

Is anyone there who works in LIFECELL pls understand the situation and cancel the subscription immediately...

Here are the details:
Mother nane: J.sriambika
APP no: 017937
CRM no:[protected]
PLAN NO: LC9021
UMBILICAL CORD STIM CELL TESTING, PROCESSING, STORAGE
payment received by suchitra
registered on[protected]

Please take this situation very serious and do help others for to take advantage of stem cell and make sure it never happen to anyone..

~ Manikandan K.
We have opted for life cell service for my son on 07-june-2011. I have been told by life cell representative that you will receive legal preservation contract with in 7 days.

Today now it is more than 18 months, i have not receive any contract. I called up below help line at lest 100 times but no response.

I complaint on life cell portal 2 time no response . Funny thing is i refer one of my friend then i got immediate call from life cell.

it means lot. I am guessing life cell is a fraud company and i request all my colleague / friend taken life cell service group together and raise a legal action against them


i called up following help line

Lifecell International Head office:[protected] Lifecell International Help line:- +91 [protected] Toll free :[protected] Lifecell International Hyderabad:[protected] /[protected] Email:- [protected]@lifecellinternational.com / [protected]@lifecellinternational.com


my details

CRM no.[protected]
register on 07-june-2011
location mumbai
hospital : hiranandani, powai
name : rajni/rajesh
my contact : [protected]
I am Julen. I was looking for Lifecell company details & i reached here.

Now after seeing the details here, i am definitely not going to have any business with these guys.

My wife's due date is in May. Can anyone pls suggest me which company will be good for me. Honest opinions pls.

Julen C Mohanty
Cell:[protected]
Finally i have selected Narayana Hrudayalaya for our baby's stem cell banking. They are cheaper, good technology, reliable name & great service. Best things is they are not behind money or target to achieve, they are for service.

Anyone interested to know more about it go through the link http://www.narayanahospitals.com/cellsofhope/.

They are genuine guys & they will tell you very clearly, why u mayn't need to store stemcell, but still if you want to do it, they will help you how to go ahead.

Great guys. Don't believe on these marketing gimmicks.

Julen C Mohanty
I was prospective customer for Lifecell after reviewing the horrible reviews and the fact their representative Prakash didnt do anything great to resolve customer problems even when CRM is provided and the treatment given to Manikandan. I am surely not going to opt for Lifecell, i was about to schedule Demo with Lifecell for Friday.
Lifecell International Customer Care's response, Apr 30, 2017
Verified Support
Hi Mr Mohan,
Request you to share your CRM no./contact details to check and resolve your query at the earliest.
LIFECELL IS A FRAUDULENT, CONNIVING, CRIMINAL AND DECEITFUL COMPANY. BEWARE OF ALL THEIR ADS. THEY JUST CHEAT INNOCENT PARENTS OF THEIR MONEY. ONCE YOU PAY, THEY DISAPPEAR AND DO NOT EVEN BOTHER TO RESPOND TO ANY OF YOUR QUERIES. MY CRM NO. IS[protected] AND I AM A MEMBER SINCE 2007. I DEPOSITED MY ELDER SON'S STEM CELLS AND Rs. 75000/-WITH THEM IN 2007. IN 2013, I TRIED TO TRACK MY SAMPLE ON THE LIFECELL WEBSITE AND COULD NOT DO SO. I KEPT GETTING AN INVALID CRM NO. MESSAGE. ON IMMEDIATELY CONTACTING THE HEAD OFFICE IN CHENNAI (I AM IN MUMBAI), I WAS TOLD THAT THE WEBSITE WAS BEING UPGRADED AND HENCE OLD CRM NOS. WERE SHOWING AS INVALID. THE PROBLEM WOULD BE RECTIFIED IN A DAY. I TRIED AGAIN AND THE SAME ERROR KEPT POPPING UP. I MAILED THEM, BUT NO RESPONSE. IN DEC 2013, I THEN PUT A POST ON THE FACEBOOK PAGE OF THE COMPANY, TO WHICH THEY RESPONDED SAYING THAT THEY WERE APOLOGETIC AND WOULD GET BACK. IT'S NOW JANUARY 2014 AND THEY HAVE YET TO RESPOND!! TO ADD INSULT TO INJURY, THEY HAVE NOW BLOCKED ME ON THEIR FACEBOOK PAGE!!

IF THIS IS HOW THEY FUNCTION, HOW DO WE CONTACT THEM WHEN WE URGENTLY NEED THE STEM CELLS??!! HAVE THEY LOST OUR STEM CELLS?! IF THEY ARE GENUINELY HONEST, WHEN WILL THEY CONTACT ME? I HAVE UPDATED MY CONTACT DETAILS IN EVERY COMMUNICATION WITH THEM AND YET THERE IS NO RESPONSE!

LIFECELL IS A COMPANY OF CHEATS AND CRIMINALS. IT IS SAD TO SEE A CELEBRITY OF AISHWARYA RAI'S CALIBRE PROMOTING LIFECELL.
@Julen - My wife's due date is 25th Aug, 2014. I contacted Life Cell, Cordlife and Cryo StemCell. All have great presentations and different unique way of saying things. But I went through the complaints, its painful and confusing for me to decide on this.

You shared that you selected Narayana Hrudayalaya for Stem cell banking. The website you shared is not working. I have also contacted you on Facebook. Request you to help me on this.
Lifecell customer care is really pathetic and I wonder if I can ever retrieve the sample they collected from me with all those tall claims. None of their customer care numbers work and the emails return a failure to deliver error every time. I called the guy who sold me their package and he said the login errors, customer care phones, etc. will start working within 1-2 days and 1+ month later status is still the same.

I am considering taking legal action on these frauds and their tall claims! Am not mentioning my CRM number here because when they aint responding to their own email ids and phones, its impossible they will respond to my complaint here.

TO ALL FUTURE PARENTS: THIS COMPANY IS A FRAUD!!! DONT EVER BUY THEIR PACKAGE AS YOU WILL NEVER EVER BE ABLE TO RETRIEVE YOUR SAMPLE WHEN NEEDED LET ALONE IN ANY URGENT SITUATION WHERE YOU WILL KEEP SEARCHING FOR THEIR WORKING CONTACT DETAILS EVERYWHERE TO NO AVAIL!
Lifecell International Customer Care's response, Apr 30, 2017
Verified Support
Hi Mr Samit
Request you to share your CRM no./contact details to check and resolve your query at the earliest.
which stemcell company to opt for?? was considering babycell...any idea any one ?? it will be of great help
Hi everyone.. even myself was not satisfied with the service provided by the company..therefore i filed a consumer complaint and won the case and the company was ordered to pay me compensation with penalty amounting to more than one lac... so do file consumer complaints in the court and teach them a lesson..my email address is .[protected]@rediffmail.com
While going through the above comments, now decided to not to further continue with the Life cell.
I have already made half payment. How to recover the same?

My CRM No.[protected]

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