Comments
I just wanted to express to this wounded man a compassionate word. Your story is so sad, I am so sorry that you had to endure this terrible loss.
Reply
its absolutely correct mr sitaraman, people like them dont know about the values of life and blaming only doctors especially dr j s rajkumar, i dont know what coming for them by telling wrong nuisance like this, you explain them in good words but i wont like that, i will be very much worried of people saying like this bad news about a great doctor, .., i am got treated many hospitals in salem and i operated in chennai a famous cancer institute for a adrenal mass, but it could not be possible, dr j s rajkumar operated me in a very good excellent brain and removed my tumour and saved my life from death, , ... not only for me but also for many many cases, so dont be like this, ... bye, ...
Sripriya, if that's her real name, is probably working for the so called 'Doctor' J S Rakumar.. No normal person would go out the way to defend a quack..
Dear Friends,
There is no doubt that Dr.J.S.Rajkumar is one of the excellent medical professionals and the most qualified in India.He has wide range of testimonials for his records.It is good to have such doctors ...
But recently there are lot of compliants from patients about the services offered by his hospital.Most of them pertain to insurance and other expenditure that the hospital presses on.It is understood that the hospital puts the patient to spend from their pockets despite the same being covered under insurance in all other hospitals and advise the patients to claim later.This puts tremendous pressure on the patients who thinks major part of medical expenditure would be under cashless service.There is criticism on the behaviour of the service personnel like nurses, duty doctors, medical superintendent etc.
Dr.JSR cliams that lacs and lacs are provided as discounts to AIDS and cancer patients.What we are not able to understand is Lifeline provides discounts like 20%, 25% etc manytimes patients receive 50% discount on CT Scan which is actually Rs.7700.Why cant the hospital provide better prices at the beginning itself and instead allow such cheap bargaining in percentages??
It is high time that Dr.JSR ensures that his excellence is reflected by his team members also.Let his service reach everyone without any hassle.
There is no doubt that Dr.J.S.Rajkumar is one of the excellent medical professionals and the most qualified in India.He has wide range of testimonials for his records.It is good to have such doctors ...
But recently there are lot of compliants from patients about the services offered by his hospital.Most of them pertain to insurance and other expenditure that the hospital presses on.It is understood that the hospital puts the patient to spend from their pockets despite the same being covered under insurance in all other hospitals and advise the patients to claim later.This puts tremendous pressure on the patients who thinks major part of medical expenditure would be under cashless service.There is criticism on the behaviour of the service personnel like nurses, duty doctors, medical superintendent etc.
Dr.JSR cliams that lacs and lacs are provided as discounts to AIDS and cancer patients.What we are not able to understand is Lifeline provides discounts like 20%, 25% etc manytimes patients receive 50% discount on CT Scan which is actually Rs.7700.Why cant the hospital provide better prices at the beginning itself and instead allow such cheap bargaining in percentages??
It is high time that Dr.JSR ensures that his excellence is reflected by his team members also.Let his service reach everyone without any hassle.
I would support the complaint. infact i have heard of Dr. Rajkumar, one of the leading business man son from chennai has lost his life in Lifeline hospital where he had come to reduce his weight. concernd people should come forward to register these kind of cases and publicse in media. today Appollo hospital is one money minting group, I had a servere cough went for check-up oneday in BREATHE EASY CLINIC they did x-ray, saw the report and said u've asma BEGINING STAGE and gave me medicine with all inhalers for rs. 3000 the doctor asked me where r u working and my designation and asked me to do scanning before even getting the scanning report he had already asked me to pay the amount an d gve me the medicines. Believe me I paid My expense was 12, 000.00 single day I went in the morning around 9.30 and wlked out at 7.30pm. I used that medicine till it got exhaused for a month, it is almost a year now. I felt so bad why are they so money minded...I felt like they have sucked my blood. just for the sake of publicity they are doing lot of other social activities. But there is something called law o[censored]niverse one day they or their families would pay for this. People who are recommending rajkumar and other doctors should first know what is really happning. A LIFE is so DIVINE I[censored] CANT SAVE IT ATLEST STOP killing.
I really feel sorry. & i pray that padma's soul rest in peace. When I go threw your mail i cld understand the pain u've suffered with the life line hosptial,
There are lot ot appreciation coming for rajkumar, ther is no doubt it is all his own comments,
if the people who have supported rajkumar is true do u people have any explanation not the treatment, but about the service they have offer, torturing for payment, that idoit will not give clearance for a second surgery if payment is not paid. I wld have given my slipers to him. they shld provide full support to the family. What is the necessity to do the surgery why padmas's husband was not informed a bt the complications earlier with all the test performed. HELLOW RAJKUMARi[censored] r reading this or somebody close to him read this pls tell thim to STOP DOING SURGERIES there are many opther ways to earn money not at the cost of other lifes.
ONE DAY U'LL ANSWER THE LAW O[censored]NIVERSE -U'LL BLEED
Nireesh
There are lot ot appreciation coming for rajkumar, ther is no doubt it is all his own comments,
if the people who have supported rajkumar is true do u people have any explanation not the treatment, but about the service they have offer, torturing for payment, that idoit will not give clearance for a second surgery if payment is not paid. I wld have given my slipers to him. they shld provide full support to the family. What is the necessity to do the surgery why padmas's husband was not informed a bt the complications earlier with all the test performed. HELLOW RAJKUMARi[censored] r reading this or somebody close to him read this pls tell thim to STOP DOING SURGERIES there are many opther ways to earn money not at the cost of other lifes.
ONE DAY U'LL ANSWER THE LAW O[censored]NIVERSE -U'LL BLEED
Nireesh
Yes Dr. Rajkumar is and Life Line Group of Hospitals is number one Faurd... All the posting on favor or rajkumar are not true and should have posted by his keeps or agents... I will tell my personal experience happend last week... i was asked to take a surgery for a small fissure in my annal... thank god i had 2nd consultation with apollo hospitals and got to know that this is so common and can be cured by an gel or tablet... that in life line hospitla told that its and emergency adn it would cost around 45K and need not worry as u have insrance...
please avoid lifeline... please... life is not a game...
please avoid lifeline... please... life is not a game...
Dr.Rajkumar and all his supporters, you will realise the pain Padma's family is facing only when such an incident happens in your own family.
I wish a RAMANA or an INDIAN THATHA really gets alive and teaches the RIGHT LESSON to all involved.
God bless you all. Everyone reaps what he sows - you may still lead a jolly life, but dont forget your sins will not let your children lead a peaceful life
Padma's family - our heart goes out for you - iam also convinced tht something is drastically fishy about the first surgery
Have you filed a case against the hospital? Makesure you have the right BIG support when you do tht - the hospital seems to have lots of stolen money to turn the tables. God be with you and your children.
Cheer up - your children are your world - take care of them - Padma will bless them from Heaven.
I wish a RAMANA or an INDIAN THATHA really gets alive and teaches the RIGHT LESSON to all involved.
God bless you all. Everyone reaps what he sows - you may still lead a jolly life, but dont forget your sins will not let your children lead a peaceful life
Padma's family - our heart goes out for you - iam also convinced tht something is drastically fishy about the first surgery
Have you filed a case against the hospital? Makesure you have the right BIG support when you do tht - the hospital seems to have lots of stolen money to turn the tables. God be with you and your children.
Cheer up - your children are your world - take care of them - Padma will bless them from Heaven.
I would feel, media has to have the equal responsibility who broadcasting their advertisement, so that people would not be running behind them based on advertisement not only for this kind of issue because media is so powerful source to reach pubic.The media should have some checklist and approval from appropriate department from goverment to braodcasting, so that people should have a strong voice to register a case against fraud people who is doing public services.
Moreover, our government should feel shame on their part due to poor quality of service in GOVT hosipital, we do not know the proper way to pass on this further to punish fraud people.
Moreover, our government should feel shame on their part due to poor quality of service in GOVT hosipital, we do not know the proper way to pass on this further to punish fraud people.
Yes, I 100% agree with the complaint about Lifeline hospitals, Dr.Raj kumar is a cheater and running the hospital for money only, nothing else.
hello all, im 25+ girl with 110kgs, last year i visted lifeline hospital after seeing advertsmnt on tv...DR.rajkumr asked me to do bypas obesi surgry/ thy said neay 3.5laks ill charges for tht same, due to this morbid obesity im much deprsd so i thought of going to do the surgry but after seing durai's post i panikd so i decided to cancel that..can any one help me for the same?, still im in same weight, did so many crash diets, pills, tretments but no remedy...so if anyone can help me with good info plz mail me..cant go abrod/ midil clas finance problem...im having 3 laksh medi clim policy but obesity operation catgrsd in cosmetic cader...not having any hormon problems, did ayurveda tretments too but no recovery. hope i can get good solution.
MR.durai im realy sory for ur wife. how's ur daughter and son, past one year im praying for your family..sure god will help you. padma only gone physcaly but not realy..
MR.durai im realy sory for ur wife. how's ur daughter and son, past one year im praying for your family..sure god will help you. padma only gone physcaly but not realy..
Dr.J.S.Rajkumar is not cheater he is a good person noble hearted and helping minded person I am Rajkumar uncle's old patient now itself he is teaching me and talking me like his own relative.he is not a doctor for my family he is one of our relative. all the best for all your works uncle.i love you so much uncle.
Person like sripriya who is cheating her own husband will always say good things about her buddy. Such a shame
DR J S RAJKUMAR uncle is not a cheater, did gautam r u seen him, u dont say any body like this, , ... its true what R.jayashree said above, , , stop all coments fellows
Dei Saran.. that man saved your life so u r happy and telling him good man...
many many families are lost their loved one because of this hospital and their negligence...
many many families are lost their loved one because of this hospital and their negligence...
To the fellow readers...
Hitherto I had not thought so bad about the INEGRITY of Dr J.S RAJKUMAR as a professional eventhough my dad faced death at his hospital ICU, I call it JUNKYARD, under his team's care.I used to think that it just happened because of our misplaced faith in him coupled with our wrong choices of hospitals, including his, before reaching him and he tried his best and we lost my father.'It is Our fate', I used to think.
BUT I WONT CERTIFY him as NOT GREEDY. HIS administration is one of the worst and facilities are very poor, costs are exhorbitant without maching with services and some staff are not good and they dont give proper billing for services which I have explained below in my communications to Dr. Raj KUMAR in the lone email id available in the bills[ the id in the offical website is a blank one as your mails get bounced] since the year 2006 feb after I lost my father on 21.12.2005 at his junkyard like ICU.Mrs Padma died on 22.12 ... NONE GOT ANY ACKNOWLEDGEMENT OR REPLY YET...
SINCE he choses to be silent to all my mails and I saw this forum, when I was searching what is latest on him before sending this years mail I found this, expressing opinion on him I decided to make them public which were hitherto very private. Let others also decide the merits in these mails.People may ask why I dont go to court to seek redressal. Presently courts are not only function on the basis of rule of law . There are extra considerations. Dr. Rajkumar is well connected to say the least to manipulate things as some in this forum trying to bat for him.
Now After reading the complaints and comments and the police cases, chargesheets made against him by the authorities and public I tend to doubt his INEGRITY too. I never tried to see him again as there is no proper response to mails sent every year on this day in memory of my father and asking to send us our rightful SPLIT BILL and return any overcharges which never been given.EACH IS PENNY IS OUR BLOOD.His office loves to suck others blood with so much lust.
I say I DOUBT because my first impression about this Dr was not that bad. YOUNG, energetic, polite, god fearing[ or atleast that is what I understood] and really really hard working and risk taking .Eventhough I lost the greatest treasure of my life- MY FATHER -with which I have not yet come to terms with I wanted to give him full credit for his medical integrity which I dont see in many
[ I wish to use ALL but I use many becuse there might quite a few not belonging to this category, I feel]
of the city drs specially upper caste tamilians and upper caste telugu Drs.
[ I'm also a high casteTAMILIAN, so dont try to manipulate on this] .
It got some damage when the administration refused to behave in just and proper manner and the poor facilities at an exhorbitant cost which I have explained very well below in my communications to him.
I remind the supporters of Dr. J.S. Rajkumar that these hospital are OWNED by him. and if anything is wrong there the responsibility also falls on him as he likes/ loves to take full credit for his good deeds.
But see for yourself what happened to us.
I also warn that here might be somevested interests against this Dr who might orchestrate propaganda as he is not liked by many a veterens in the field for his risk taking, I was told and understood.
But the cases I read are genuine and similar to ours. And Dr. J.S Rajkumar does prove with these that he is no different from THE GRREDY FRAUDSTERS of chennai a.k.a Docters. THAT IS SAD . I FEEL FURTHER DEJECTED with these guys.No explitives will express my feelings.My strongest way to oppose these greedy fraudsters is NOT TO USE their services . For sripriya's comments...I told Dr. Shivkumar Nair of Mata amritanandha mayi Hospital at Edpally Kochin the following ...THE BEST I HAVE EVER SEEN in my life when coming showing compassion to his patients. He treated his patients with such an equnimity and loveing compassion I used to see. NOT A SINGLE trace for GREEDINESS in his attitude you can see with a remarkable track record. Well this is not the place to argue for him. I agree. told him when he asked me why I dont select a chennai cardiologist even for this consultation as that would reduce unnecessary travel and expences when I visited him 1 year after my father's Bye pass surgery ...
"There are two types of drs.
1. Despite his best efforts the patient dies.
2. Despite his best efforst the patient survives. Both are DIVINE intervention. I say."
Chennai is filled with number two. mata amritanandha mayi is filled with no 1. So if death happens in mata amrithanandha mayi hospital I may accept that without question. with chennai it is surprising if the patient survives.One needs to cross all the number twos of chennai to REACH those very few Number 1 here."
With Vijaya and Kedhar at mugalivakkam my father met the no2s.
With J.S Rajkumar and about my fathers untimely death I thought he is in Number 2 and it was divine wish.
But information emerging make me to have a reconsideration on this, I feel.what more I can say.
CHENNAI is CURSED by the DIVINE . So the change is far off it seems.
PREY to DIVINE to bring change in chennai at least on this aspect if you are a believer. If not DONT GO TO CHENNAI DRs. SIMPLAY DIE AT HOME peacefully observing all your pain as the chance to eradicate all your past karmas, as Lord Buddha says
SOMASUNDARAM NARENDRAN
20.12.2009
--- On Fri, 19/12/08, Narendran <[protected]@yahoo.co.uk> wrote:
From: Narendran <[protected]@yahoo.co.uk>
Subject: Dec 21st ...One more year passed . Message to Dr. J.S Rajkumar...The detailed bill is yet to find its way to home Dr.
To: [protected]@md2.vsnl.net.in
Cc: [protected]@lifelinehosptials.com
Date: Friday, 19 December, 2008, 3:07 PM
Dear Dr. J.S. Rajkumar,
One more year has gone since the fateful day of 21.12.2005 my father died at your junkyard like ICU.
From last year to this year you have been accused by two identifiable people who charged you of medical negligence and organ stealing etc against you. They were startling and unbelievable .And the case on medical negligence got approval from the panel constituted by AIIMS, New delhi. Are these conspiracies against you are your are culprit is not known to any unless solid evidence emerges except that there is some prima - facie as per the chargsheet filed against you.
As explained in the medical negligence case where you have promised some drastic reduction in weight to that soul which departed after your operation you have told my brother that there was a chance of 50% for survival if operation is done on my father at Vijaya and transported him in another cargo like ambulance without any Dr for emergency and changed your assessment to 5% after admission. IS this your standard ploy to lure clients to your hospital or what I really dont know.But I lost my father .
Further On these fresh lights I too would like to point out that YOUR OFFICE till date not give us the SPLIT bill for the patient Mr. S.SOOMASUNDARAM who died at your care on 21.12.2005 evening around 5.56 PM.It is a SHAME on your office. I guess they have swindled much of the money of ours on fake accounts and that is the reason they refuse to give us the detail bill for the money paid.
As I'm not equipped to understand and know the fact I leave it to your conscience to decide whether you neglected my father's health condition also and allowed him to die unceremoniously at your junkyard like ICU or u are not capable to handle such cases.
How many more lives are destined to suffer at your hands is not known. But if you are having conscience with your talent you can save many a lives at an affordable cost. BUT IT LOOKS LIKE A SWEETDREAM which has no chance of becoming reality due to the lust your office show for MONEY.
I lost and the world lost one of the best brains on this fateful 21.12. day in the year 2005. I deeply MOURN and I curse myself for not been able to save him at an appropriate place other than yours.
somasundaram narendran
Last year's reminder...
Dear Dr. J.S. Rajkumar, My father died at yur attic like icu on
21.12.2005 despite your best efforts. I
have forwarded the mails I sent last year and the year before of this
day [21st december ].I have nothing more to say other than what is
said in them.And for your rememberance NOTHING has happned on the
complaints made in them.It makes me to suspect your integrity and
ethics.I just say that, I DOUBT. I'm not sure since I cannot verify
whether you see these mails and those seeing show them to you.But you
havn't given any personal id, either. WE
DEEPLY MOURN MY FATHER's DEATH at one of the CHENNAI's junkyard.IT
SHOULD NOT HAVE HAPPENED. BUT HAPPENED because of my ignorance. I hope atleast now you take steps to rectify the errors. Sincerely, SOMASUNDARAM
NARENDRAN 21.12.2007
Note: forwarded message attached.
Fwd: Attn: Dr. J.S.Rajkumar. ( personal)>>> WE HAVE NOT YET RECEIVED the SPLIT BILL
Thursday, 21 December, 2006 7:45 PM
From:
"Narendran" <[protected]@yahoo.co.uk>
To:
[protected]@md2.vsnl.net.in
Dear Dr.J.S.Rajkumar. An year before the same day my Dad died at RIGID's ONYX like ICU despite your best efforts. I
wrote a mail regarding some issues which got no reply till this date .
I fear you might not have been shown the same . I'm enclosing the same
again. 1. I discussed about the HIGH rates without any reasonable facility for which I prayed your attention. 2.The junkyard like condition of ICU should be improvised, I have prayed. 3. The detailed bill which was not yet been sent. 4.We were told my Dad was under a 1, 10, 000 package for about 15 days. We
paid 1.10, 000 for 6 days treatment where it was claimed you have
waived your charges.I really couldnt comprehend how you could reduce
your prices when we have already over paid.It is sort of Jimmick, I
would say.I request you not to claim any such credit since you dont
give any such redcuction. You
are a hard working and highly talented and the torch bearer of what
your father and grandfather did to the society. But your hospital just
terrorises financially without providing required falicility for the
money collected.This do not put you in good light. ANY LUST FOR MONEY
will not bring you any worthiness to you in the long run.It will spoil
and is spoiling the family name which I wish should not happen . If
you have time plese read the attahced mail and do the needful and send
us our rightful split bill and return any excess( which I fear may not
happen as chennai hospitales are notoriously money swallowers and your
hospital doesn't seem to be an exception on this aspect upto this
moment and any change should start/come from your end). Thanking you. Sincerely, Narendran.S
Note: forwarded message attached.
Forwarded Message: Attn: Dr. J.S.Rajkumar. ( personal)
Attn: Dr. J.S.Rajkumar. ( personal)
Wednesday, 1 March, 2006 5:44 PM
From:
"Narendran" <[protected]@yahoo.co.uk>
To:
[protected]@md2.vsnl.net.in
Dear Dr.J.S. Rajkumar, I'm
Narendran s/o s. Somasundaram who was your patient and died
unfortunately on 21.12.2005 evening 6 pm despite your best efforts . This is a long pending mail which I try to send NOW. Hope this reaches you safely and you read it in full and do the needful I
write this after reaching from pondicherry to chennai.I came to know
from Mr SRIDHAR--- our well wisher and family friend who brought us
to you -- that you and your dad have kindly awarded some financial
assistance through the trust run by you.I express my thankfulness for
this gesture and good samariton. The content
of this mail contains my observation about the condition of the
hospital in three aspects 1.The ICU, 2. The Administration and 3. The
Rates. There are some typos but other than them nothing need
to be changed, I feel. Personally
I feel they need your immediate attention.If you find some time to read
it in full with your hectic schedule it would be of great help. If you
do the needful that will be much more helpful. But I dont know whether this mail will reach you. Anyway it is my duty to send this as I want you to serve more and more people with more efficiency and more compassion . With love Narendran.S
Forwarded Message: Attn: dr. J.S.Rajkumar.
Attn: dr. J.S.Rajkumar.
Monday, 6 February, 2006 6:23 PM
From:
"S Narendran" <[protected]@gmail.com
To:
[protected]@yahoo.co.uk
-----Inline Attachment Follows-----
Dear Dr.J.S. Rajkumar,
I'm Narendran Somasundaram son of your patient Mr Somasundaram who
unfortunately died on 21.12.2005 despite your best efforts.
I must thank you and your team of Dr.s, namely, Dr. Durai Murugan,
Dr.GowriShankar and Dr. Vijaya Raghavan the nephrologist who
initiated the
dialysis.
Actually I wanted to write this mail in a happy note after my dad's
discharge from your hospital after getting cured completely which we
all believed to happen .
As you made in your observation before you enter into your OP on that
fateful evening the so called GOD has WISHed in the other way which
is still unbearable.Im not able to understand the whole meaning of
this in a spiritual way even though me or for that matter my dad are
not afraid of
death.
Except that Dr Vijaya raghavan who
prescribed a 24 hrs dialysis first
and subsequent ones after some gaps suddenly proceeded further and
continued the dialysis claiming that the patient was stable ---there
was
nothing unusual in the whole treatment I feel. I must respect HIS
opinion - even though I dont know the logic- since everyone in the
team wanted to save my dad.I still dont know what could have happened
if he had proceeded
as per his original plans.May be the same could have happened in a
delayed way or NOT too.
Anyway with all respect to all involved I wanted to share some of my
opinions about the overall things which I witnessed during my stay
there as the attendent for my dad...
I know my vocabulary woud have showed so much of my happniess had I
wrote this after my dad's complete recovery and it may not be so when
I'm writing this one with so much of sorrow and
dejection about my
dad's sudden
demise.But I request you to take this in the right perspective as my
intention is for the betterment of the all onvolved - the patients and
the medical fraternity.
Starting from the ambulance --the worst one ever one can find ---
which infact could have speeded up the worsening of my dad's
condition to the non ventilated ICU which further made him fast to
depend on ventilator nothing gave us pleasant feeling except your
force and confidence. We all beleived from your vigour that my dad
will return home safe which failed .I still couldnt comrehend why it
should have happened the way it has happened.
Anyway There are three things which need your immediate attention...
1 the ICU
2 the billing /the accounts
3the Rates/ the Charges
The overall condition of the ICU in which he was kept during the
whole period is much desired as
it is very noicy, stinky and untidy
and the AC was not kept in on all the time.I intervened the first day
but I stopped as there is no use in insisiting as people are giving
some lame excuses for their actions.
The hygiene condition is much compromised .
The nurses were very much co operative except one named Elizebeth who
was a real pain to all working there .She was very rough to all
including with us .All the time I used to pray nothing should happen
to my dad during her
shift .
The Dhanvandhri blood bank staff are so insensitive to the icu that
they were least bothered even after my repeated requests not to do so
and they were entering the icu with their fancy dress with so much
dampness and
wetness and sitting and conducting their money business inside the
icu with the attendents like me .For reasons better known to them the
nurses are not
able to rein on them from doing this even after my
repeated requsts.
With some experience in getting treatment for our family in a world
class super speciality hospital I know a little about the way the
icu's are kept .How sterile they would be. Nothing such I found there
in our hospital. The space is very less and they are trying to
accommodate many a
things in a verysmall place which makes it very clumsy.
The lighting inside the icu was very bad which was disturbing the
patient very much. If some one lying idle watching the TUBELIGHT with
open eyes or closed eyes - without any escape- will defenitely get
its bad impact, I
feel.
The matron of the icu wants to conduct her classes and teach the
nurses just a few steps away from the icu and the nurses wants to
dicuss about the patient just two steps away from the bed.There is not
much of a leg room
to
move around .
The wearing of the various protective cloths like face mask etc are
very much optional and patient as well as the workers are very much
prone to infection.
The ward boys and the security outside needs to be more sensitive to
their noice making and to the attendents requirements which is very
much lacking.
So many rules to GOVERN the visiters without much facility gives them
real hardship to understand the meaning behind those rules.There is no
place to stretch ones leg during the nights or stay in good condition
during day for the attendents and just one or two toliet for all
those visiting as
well as working .
I'm not against treating the HIV -AIDS patients but keeping them
inside the ICU with the others seems to be not that great idea, I feel
.I know atleast one was kept along with my dad .If some mixing
happens in that small room
since it is very much prone to it and a
nurse like elyzebeth who is
untrustworthy it would bring very dangerous results I feel.
And as I said earlier there is much improvements needed immediately
in that ICU for the benefit of all.If you dont mind I may say that the
ICU in our hospital is not greater than the one in any of the
government hospitals.
And I must say that despite with all these adverse conditions the Drs
as well as the para staff like the nurses and the boys gave a sincere
and
devoted efforts in their attempts to save my dad.
The second one is the billing section...
Despite their cordial and friendly handling of the people, which
happened in our case after my brother reached the right person after
so many phone
calls and personal visits and on the 7th day after the death of my
dad...this one is totally UNPROFESSIONAL.
Considering
various facts about the way one is charged for the
treatment and services in the hospital this section should work MORE
promptly and professionally..
In our case...
We STILL dont KNOW and have not been given what would be there in a
PACKAGE under which my dad was treated ...
( We were told before operation that our package is
Rs. 1, 10, 00and were asked to pay 50% before the start of the
operation. I must acknowledge that except for medicine and outside
test and blood we were not asked to pay in advance any amount.)
We were given a HAND written list of services and charges which
doesn't have any levearage for MEDICINE as well as the STAY of the
patient in the hospital .
Having done some research in the package system some time back for my dad
for his by pass surgery I have never come across a package which
doesnt give the minimum period
of stay in the bed-- pre operation as
well as post operation including in the icu.
When asked about this we were told that our hopital doesnt have the
icu within the package. It is really SURPRISING.
When we found out there are some errors in the billing which made us
to pay for ventilation as well as oxygen for the same period which is
like asking to pay two times for one and the same service which we
DID they accepted
the mistake and came up with another heading and were asking us to
pay more than what YOU have asked my brother to pay after reducing
some of your charges (i.e it came at Rs50, 000 after deducting the
advance was 60, 000 which my brother paid before getting NOC.)
It is like... ok you found out OUR mistake now pay penalty for that ...
When my brother asked them to come up with proper figure before
talking to you before he
leaves for his job they agreed. BUT DIDNT
COMPLY. MY brother left without meeting you, WITHOUT GETTING a
detailed bill which is the case till this moment .If I'm correct till
this moment--- The correction I make in this letter now is on
o6.02.2006.Till this day I guess my home didnt get the detailed bill
or atleast till 14.Jan 2006 the day I left home to pondicherry where I
stay put.
And they were not yet able to give us the split for the originally
claimed package ( Rs 1.10 lacs) claiming that that will disturb them
with tax people which could not be so as no tax man can charge for
mere quotations.As far as I know they may charge only on the ACTUALS.
I guess by not making available the detailed bill the accounts
department works overtime (sic) to make a100% tax free income from my
dad's death...
Even after my brother has expalined them and requested them
to
complete the whole process and get an appointment with you to request
for some help THEY
HAVE NOT YET COMPLETED their work . My brother left on 03. 01. 2006
without getting the complete bill for what he paid.
Please remember It is solid 2 weeks after my dad's death at our hospital.
Each and every penny we borrowed to settle our account on the dotted
date and time ...But we are not given a bll till this date...(I
surely believe from the way the accounts department works that I can
find out many more discrepancies and mistakes in the bill if I
have the split bill with me )
I dont know whether you are able to see any PROFESSIONALISM in this
even though the charges we paid are MANY A TIMES MORE THAN what I
would have paid in a world class hospital had I got that MISSED
opportunity .
3.The rates ...
I would like to see these two
-- the icu and the accounts --problem
with the charges we were asked to PAY and the payments received from
us.
No two things are alike, I agree .THERE IS NO NEED FOR COMARISONS.
But when asked why the rates should be like this I
was told that the rates of other hospitals like Apollo ete are taken
into consideration before fixing RIGID's rates.
With these as back ground I can bring to your kind attention some
startling facts which I told to Dr Durai murugan before I leave our
hospital with my
dad's dead body.
We know what my dad's problem is /was and what should be done and
where we must go for that.
Due to my dad's misplaced superstitious belief that he should get
operated only after we shifted to the new found house from the
previous one------ we were waiting.But we were never able to make it
as his his condition gone out of our control slowly
but swiftly and
our innocence complicated. He reached the new house as dead only.
To talk about the rates ...
I NEVER HAD any great opinion about the HOSPITALS as well as DOCTERS in chennai.
The HOSPITALS ARE NOTORIOUS and the DOCTERS ARE GREEDY AND DISHONEST
to their profession.This is my opinion formed after a decade and
half living experience in this city as a citizen and as journalist .
I never advice people to get treated in chennai instead I advice them
where to go as I KNOW atleast one.
But There are very few EXCEPTIONS .In some aspects your TEAM and YOU
are exceptional. YOU and YOUR team are atleast honest to what you
do.YOU people have sincerely tried to save my dad WHICH we didnt see
in the two hospitals were my dad was admitted before reaching you.You
and your team claim to be DARING and it is true too and many a
private docters of the city do not come nearer to you on this aspect
leave alone matching it.You can extent this prefessional daringness to
the rates too...If you ask me WHY????
...
During the year[protected] we did settle for one hospital named AMRITA
INSTITUTE OF MEDICAL SCIENCS at Edapally Kochi for my Dad's By-pass
surgery .It took us nearly a month to complete our research .We went
there and talked with the best surgeon in INDIA who is daring LIKE
YOU and very much compassionate and forthright in revealing
information.My dad got operated there .The package included three
nights in the icu.Four grafts were done. As my dad liked the ICU as
well as the room I persuaded the docter to allow him to stay for
more days.Even through the package was for 10 days we over stayed for
5 more days .The total bill came to 97.000 INR and
we were returned
the balance money 13, 000 from 1, 10, 000 we paid.
The package hasn't changed much even today.
We were asked before billing whether we need any financial subsidy
which we refused to accept and told them the money we paid was much
much lower than what we could have paid had we opted for chennai
hospital without any gurantee for my dad's receovery.For the five star
facility and so much compassion to the patient we paid NOTHING I told
.When enquired I found out that they are not making any loss from
the money we paid and they make a little PROFIT too.
And for my dad's Diverticulosis too we had the estimation and it
was/is just peanuts when compared to the expenses we incurred in
chennai. Just Rs.43, 000 /-for the whole operation including ICU and
14- 18 days stay in the hospital, I guess.It is for the non AC
seperate
room. I dont need to repeat that the facility is UNMATCHED
.NOT a SINGLE chennai hospital can match their facitlity . Their care.
Their compassion and there Dedication and also their ability .
You are really talented.There is no doubt about it. You are daring to
save the lives .It is also unmatched.But some thing I want to bring
to your attention which need a positive consideration from you for
the benefit of all...
I dare to say this just because
YOU CLAIM TO TRY TO WALK ON THE EIGHT FOLD PATH...
I dont write this type of mail to Dr K. Narayan Reddy of Vijaya
Hospitall who cared less for my dad and more for the money we pay.The
nature will take care of him as well as the other one who blundered
just by keeping my dad at his nursing home without knowing what to do
just for money sake.
As I have explained above I have a strong
feeling that WE were very
much OVERCHARGED for lesser facilities.
We spent nearly 3.25 lacs( 2.15 lacs for medicine and blood and the
res(1.10)t for the stay and Dr. fees ) JUST for SIX days stay in our
hospital .
Somehow nature has allowed us to borrow so much money in that short
span.We all have to work hard for years to REPAY the debt.What about
the others who cannot afford.
For that matter take myself.I have same or similar trouble in my colon
and rectum. I know you are the right person to get treated from.
BUT YOU ARE UNAFFORDABLE to me. And not only to mein fact many a
people who wants better treatment for a reasonable rate with proper
facility cannot afford you .
HereI would like to bring to your attention one interesting thing.
Dr. Ashok kumar the cardiologist who visited my dad on the first day
evening explained about the complexity and the
high cost involved in
and PROMISED me that THEY will HELP us in some ways in reducing the
cost.After that he just visited few times for his OP and we were
charged Rs2500 for his services.I really dont know why it should be
so high and what has happened to the HELP he promised but forgot to
extend .
When My dad commented to the Amrita Hospital Surgeon that the VERY
much Popular CITY cardiologist charges Rs.1500 per visit I shunned
him and shouted at him that He was painting bad picture and
EXAGGERATING. ... NO ... He DIDNT...He was correct as HE USED TO
BE IN ALL HIS OTHER observations. The city heart specialists are
heartless specialists we used to joke.
So your rates are high and the rates do not match the facilities given.
I'm getting a rhetoric that indian hospitals charge less COMPARED to
the
west...This is TOTALLY ridiculous ...
1.NONE of the indian Docters spend the money western docters spend to
become such a one. Instead they suck the subsidy given by the
government s.
2.Indian citizens are not protected with insuarance as is the case with west .
The hospitals which RUN in INDIA for INDIANS with POOR INDIAN
STANDARDS cannot have a western pricing.
And not many an indian hospitals match the western standards in all
aspects. Certainly the hospital where my dad was treated under your
care DONOT match any western standard.
But your rates are too high . Even the DEADLY Vijaya Hospital charges
60% lesser than you for the ICU.
Further I know there is big trade commission involved in
medicines.When people like us who want to spend money to get treated
with the rare expensive medicines it is natural to expect to get
reduction in pricing from the huge profits made out of the sales .But
were charged during my dad's treatment to the last penny. Not a
single penny got reduced.
I know none of the points I raised is NEW to you as you could have
witnessed much much more than what I have seen as a professional and
further you are not just a first genration educated .
YOU CARRY the tourch for the third generation. So certainly you KNOW
about these all.
So where can people like me those who know a little bit about their
rights and want to get some quality treatment for each penny we
spend can go and get treated.
WHY WE SHOULD NOT COME TO YOU WHEN YOU HAVE THE TALENT and the efficient team to provide the treatment?
Finding a good docter is like witnessing death.At my dad's death we
found that you have some qualities of a good DR. So make yourself
affordable and give us the
facilitites rightful to us for the charges
we are expected to pay.I'm not asking to subsidise your cost.We are
willing to pay for the facilities and wish that you Make profit at a
reasonable rate.The case explained above certainly do not qualify
either with quality or reasonable prifit making is the opinion I have.
And Further please do the needful to get us our bill and rectify the
discrepancies in the billing and ask your people to return our hard
earned money whatever little it could be.
With Love
Narendran Somasundaram,
Hitherto I had not thought so bad about the INEGRITY of Dr J.S RAJKUMAR as a professional eventhough my dad faced death at his hospital ICU, I call it JUNKYARD, under his team's care.I used to think that it just happened because of our misplaced faith in him coupled with our wrong choices of hospitals, including his, before reaching him and he tried his best and we lost my father.'It is Our fate', I used to think.
BUT I WONT CERTIFY him as NOT GREEDY. HIS administration is one of the worst and facilities are very poor, costs are exhorbitant without maching with services and some staff are not good and they dont give proper billing for services which I have explained below in my communications to Dr. Raj KUMAR in the lone email id available in the bills[ the id in the offical website is a blank one as your mails get bounced] since the year 2006 feb after I lost my father on 21.12.2005 at his junkyard like ICU.Mrs Padma died on 22.12 ... NONE GOT ANY ACKNOWLEDGEMENT OR REPLY YET...
SINCE he choses to be silent to all my mails and I saw this forum, when I was searching what is latest on him before sending this years mail I found this, expressing opinion on him I decided to make them public which were hitherto very private. Let others also decide the merits in these mails.People may ask why I dont go to court to seek redressal. Presently courts are not only function on the basis of rule of law . There are extra considerations. Dr. Rajkumar is well connected to say the least to manipulate things as some in this forum trying to bat for him.
Now After reading the complaints and comments and the police cases, chargesheets made against him by the authorities and public I tend to doubt his INEGRITY too. I never tried to see him again as there is no proper response to mails sent every year on this day in memory of my father and asking to send us our rightful SPLIT BILL and return any overcharges which never been given.EACH IS PENNY IS OUR BLOOD.His office loves to suck others blood with so much lust.
I say I DOUBT because my first impression about this Dr was not that bad. YOUNG, energetic, polite, god fearing[ or atleast that is what I understood] and really really hard working and risk taking .Eventhough I lost the greatest treasure of my life- MY FATHER -with which I have not yet come to terms with I wanted to give him full credit for his medical integrity which I dont see in many
[ I wish to use ALL but I use many becuse there might quite a few not belonging to this category, I feel]
of the city drs specially upper caste tamilians and upper caste telugu Drs.
[ I'm also a high casteTAMILIAN, so dont try to manipulate on this] .
It got some damage when the administration refused to behave in just and proper manner and the poor facilities at an exhorbitant cost which I have explained very well below in my communications to him.
I remind the supporters of Dr. J.S. Rajkumar that these hospital are OWNED by him. and if anything is wrong there the responsibility also falls on him as he likes/ loves to take full credit for his good deeds.
But see for yourself what happened to us.
I also warn that here might be somevested interests against this Dr who might orchestrate propaganda as he is not liked by many a veterens in the field for his risk taking, I was told and understood.
But the cases I read are genuine and similar to ours. And Dr. J.S Rajkumar does prove with these that he is no different from THE GRREDY FRAUDSTERS of chennai a.k.a Docters. THAT IS SAD . I FEEL FURTHER DEJECTED with these guys.No explitives will express my feelings.My strongest way to oppose these greedy fraudsters is NOT TO USE their services . For sripriya's comments...I told Dr. Shivkumar Nair of Mata amritanandha mayi Hospital at Edpally Kochin the following ...THE BEST I HAVE EVER SEEN in my life when coming showing compassion to his patients. He treated his patients with such an equnimity and loveing compassion I used to see. NOT A SINGLE trace for GREEDINESS in his attitude you can see with a remarkable track record. Well this is not the place to argue for him. I agree. told him when he asked me why I dont select a chennai cardiologist even for this consultation as that would reduce unnecessary travel and expences when I visited him 1 year after my father's Bye pass surgery ...
"There are two types of drs.
1. Despite his best efforts the patient dies.
2. Despite his best efforst the patient survives. Both are DIVINE intervention. I say."
Chennai is filled with number two. mata amritanandha mayi is filled with no 1. So if death happens in mata amrithanandha mayi hospital I may accept that without question. with chennai it is surprising if the patient survives.One needs to cross all the number twos of chennai to REACH those very few Number 1 here."
With Vijaya and Kedhar at mugalivakkam my father met the no2s.
With J.S Rajkumar and about my fathers untimely death I thought he is in Number 2 and it was divine wish.
But information emerging make me to have a reconsideration on this, I feel.what more I can say.
CHENNAI is CURSED by the DIVINE . So the change is far off it seems.
PREY to DIVINE to bring change in chennai at least on this aspect if you are a believer. If not DONT GO TO CHENNAI DRs. SIMPLAY DIE AT HOME peacefully observing all your pain as the chance to eradicate all your past karmas, as Lord Buddha says
SOMASUNDARAM NARENDRAN
20.12.2009
--- On Fri, 19/12/08, Narendran <[protected]@yahoo.co.uk> wrote:
From: Narendran <[protected]@yahoo.co.uk>
Subject: Dec 21st ...One more year passed . Message to Dr. J.S Rajkumar...The detailed bill is yet to find its way to home Dr.
To: [protected]@md2.vsnl.net.in
Cc: [protected]@lifelinehosptials.com
Date: Friday, 19 December, 2008, 3:07 PM
Dear Dr. J.S. Rajkumar,
One more year has gone since the fateful day of 21.12.2005 my father died at your junkyard like ICU.
From last year to this year you have been accused by two identifiable people who charged you of medical negligence and organ stealing etc against you. They were startling and unbelievable .And the case on medical negligence got approval from the panel constituted by AIIMS, New delhi. Are these conspiracies against you are your are culprit is not known to any unless solid evidence emerges except that there is some prima - facie as per the chargsheet filed against you.
As explained in the medical negligence case where you have promised some drastic reduction in weight to that soul which departed after your operation you have told my brother that there was a chance of 50% for survival if operation is done on my father at Vijaya and transported him in another cargo like ambulance without any Dr for emergency and changed your assessment to 5% after admission. IS this your standard ploy to lure clients to your hospital or what I really dont know.But I lost my father .
Further On these fresh lights I too would like to point out that YOUR OFFICE till date not give us the SPLIT bill for the patient Mr. S.SOOMASUNDARAM who died at your care on 21.12.2005 evening around 5.56 PM.It is a SHAME on your office. I guess they have swindled much of the money of ours on fake accounts and that is the reason they refuse to give us the detail bill for the money paid.
As I'm not equipped to understand and know the fact I leave it to your conscience to decide whether you neglected my father's health condition also and allowed him to die unceremoniously at your junkyard like ICU or u are not capable to handle such cases.
How many more lives are destined to suffer at your hands is not known. But if you are having conscience with your talent you can save many a lives at an affordable cost. BUT IT LOOKS LIKE A SWEETDREAM which has no chance of becoming reality due to the lust your office show for MONEY.
I lost and the world lost one of the best brains on this fateful 21.12. day in the year 2005. I deeply MOURN and I curse myself for not been able to save him at an appropriate place other than yours.
somasundaram narendran
Last year's reminder...
Dear Dr. J.S. Rajkumar, My father died at yur attic like icu on
21.12.2005 despite your best efforts. I
have forwarded the mails I sent last year and the year before of this
day [21st december ].I have nothing more to say other than what is
said in them.And for your rememberance NOTHING has happned on the
complaints made in them.It makes me to suspect your integrity and
ethics.I just say that, I DOUBT. I'm not sure since I cannot verify
whether you see these mails and those seeing show them to you.But you
havn't given any personal id, either. WE
DEEPLY MOURN MY FATHER's DEATH at one of the CHENNAI's junkyard.IT
SHOULD NOT HAVE HAPPENED. BUT HAPPENED because of my ignorance. I hope atleast now you take steps to rectify the errors. Sincerely, SOMASUNDARAM
NARENDRAN 21.12.2007
Note: forwarded message attached.
Fwd: Attn: Dr. J.S.Rajkumar. ( personal)>>> WE HAVE NOT YET RECEIVED the SPLIT BILL
Thursday, 21 December, 2006 7:45 PM
From:
"Narendran" <[protected]@yahoo.co.uk>
To:
[protected]@md2.vsnl.net.in
Dear Dr.J.S.Rajkumar. An year before the same day my Dad died at RIGID's ONYX like ICU despite your best efforts. I
wrote a mail regarding some issues which got no reply till this date .
I fear you might not have been shown the same . I'm enclosing the same
again. 1. I discussed about the HIGH rates without any reasonable facility for which I prayed your attention. 2.The junkyard like condition of ICU should be improvised, I have prayed. 3. The detailed bill which was not yet been sent. 4.We were told my Dad was under a 1, 10, 000 package for about 15 days. We
paid 1.10, 000 for 6 days treatment where it was claimed you have
waived your charges.I really couldnt comprehend how you could reduce
your prices when we have already over paid.It is sort of Jimmick, I
would say.I request you not to claim any such credit since you dont
give any such redcuction. You
are a hard working and highly talented and the torch bearer of what
your father and grandfather did to the society. But your hospital just
terrorises financially without providing required falicility for the
money collected.This do not put you in good light. ANY LUST FOR MONEY
will not bring you any worthiness to you in the long run.It will spoil
and is spoiling the family name which I wish should not happen . If
you have time plese read the attahced mail and do the needful and send
us our rightful split bill and return any excess( which I fear may not
happen as chennai hospitales are notoriously money swallowers and your
hospital doesn't seem to be an exception on this aspect upto this
moment and any change should start/come from your end). Thanking you. Sincerely, Narendran.S
Note: forwarded message attached.
Forwarded Message: Attn: Dr. J.S.Rajkumar. ( personal)
Attn: Dr. J.S.Rajkumar. ( personal)
Wednesday, 1 March, 2006 5:44 PM
From:
"Narendran" <[protected]@yahoo.co.uk>
To:
[protected]@md2.vsnl.net.in
Dear Dr.J.S. Rajkumar, I'm
Narendran s/o s. Somasundaram who was your patient and died
unfortunately on 21.12.2005 evening 6 pm despite your best efforts . This is a long pending mail which I try to send NOW. Hope this reaches you safely and you read it in full and do the needful I
write this after reaching from pondicherry to chennai.I came to know
from Mr SRIDHAR--- our well wisher and family friend who brought us
to you -- that you and your dad have kindly awarded some financial
assistance through the trust run by you.I express my thankfulness for
this gesture and good samariton. The content
of this mail contains my observation about the condition of the
hospital in three aspects 1.The ICU, 2. The Administration and 3. The
Rates. There are some typos but other than them nothing need
to be changed, I feel. Personally
I feel they need your immediate attention.If you find some time to read
it in full with your hectic schedule it would be of great help. If you
do the needful that will be much more helpful. But I dont know whether this mail will reach you. Anyway it is my duty to send this as I want you to serve more and more people with more efficiency and more compassion . With love Narendran.S
Forwarded Message: Attn: dr. J.S.Rajkumar.
Attn: dr. J.S.Rajkumar.
Monday, 6 February, 2006 6:23 PM
From:
"S Narendran" <[protected]@gmail.com
To:
[protected]@yahoo.co.uk
-----Inline Attachment Follows-----
Dear Dr.J.S. Rajkumar,
I'm Narendran Somasundaram son of your patient Mr Somasundaram who
unfortunately died on 21.12.2005 despite your best efforts.
I must thank you and your team of Dr.s, namely, Dr. Durai Murugan,
Dr.GowriShankar and Dr. Vijaya Raghavan the nephrologist who
initiated the
dialysis.
Actually I wanted to write this mail in a happy note after my dad's
discharge from your hospital after getting cured completely which we
all believed to happen .
As you made in your observation before you enter into your OP on that
fateful evening the so called GOD has WISHed in the other way which
is still unbearable.Im not able to understand the whole meaning of
this in a spiritual way even though me or for that matter my dad are
not afraid of
death.
Except that Dr Vijaya raghavan who
prescribed a 24 hrs dialysis first
and subsequent ones after some gaps suddenly proceeded further and
continued the dialysis claiming that the patient was stable ---there
was
nothing unusual in the whole treatment I feel. I must respect HIS
opinion - even though I dont know the logic- since everyone in the
team wanted to save my dad.I still dont know what could have happened
if he had proceeded
as per his original plans.May be the same could have happened in a
delayed way or NOT too.
Anyway with all respect to all involved I wanted to share some of my
opinions about the overall things which I witnessed during my stay
there as the attendent for my dad...
I know my vocabulary woud have showed so much of my happniess had I
wrote this after my dad's complete recovery and it may not be so when
I'm writing this one with so much of sorrow and
dejection about my
dad's sudden
demise.But I request you to take this in the right perspective as my
intention is for the betterment of the all onvolved - the patients and
the medical fraternity.
Starting from the ambulance --the worst one ever one can find ---
which infact could have speeded up the worsening of my dad's
condition to the non ventilated ICU which further made him fast to
depend on ventilator nothing gave us pleasant feeling except your
force and confidence. We all beleived from your vigour that my dad
will return home safe which failed .I still couldnt comrehend why it
should have happened the way it has happened.
Anyway There are three things which need your immediate attention...
1 the ICU
2 the billing /the accounts
3the Rates/ the Charges
The overall condition of the ICU in which he was kept during the
whole period is much desired as
it is very noicy, stinky and untidy
and the AC was not kept in on all the time.I intervened the first day
but I stopped as there is no use in insisiting as people are giving
some lame excuses for their actions.
The hygiene condition is much compromised .
The nurses were very much co operative except one named Elizebeth who
was a real pain to all working there .She was very rough to all
including with us .All the time I used to pray nothing should happen
to my dad during her
shift .
The Dhanvandhri blood bank staff are so insensitive to the icu that
they were least bothered even after my repeated requests not to do so
and they were entering the icu with their fancy dress with so much
dampness and
wetness and sitting and conducting their money business inside the
icu with the attendents like me .For reasons better known to them the
nurses are not
able to rein on them from doing this even after my
repeated requsts.
With some experience in getting treatment for our family in a world
class super speciality hospital I know a little about the way the
icu's are kept .How sterile they would be. Nothing such I found there
in our hospital. The space is very less and they are trying to
accommodate many a
things in a verysmall place which makes it very clumsy.
The lighting inside the icu was very bad which was disturbing the
patient very much. If some one lying idle watching the TUBELIGHT with
open eyes or closed eyes - without any escape- will defenitely get
its bad impact, I
feel.
The matron of the icu wants to conduct her classes and teach the
nurses just a few steps away from the icu and the nurses wants to
dicuss about the patient just two steps away from the bed.There is not
much of a leg room
to
move around .
The wearing of the various protective cloths like face mask etc are
very much optional and patient as well as the workers are very much
prone to infection.
The ward boys and the security outside needs to be more sensitive to
their noice making and to the attendents requirements which is very
much lacking.
So many rules to GOVERN the visiters without much facility gives them
real hardship to understand the meaning behind those rules.There is no
place to stretch ones leg during the nights or stay in good condition
during day for the attendents and just one or two toliet for all
those visiting as
well as working .
I'm not against treating the HIV -AIDS patients but keeping them
inside the ICU with the others seems to be not that great idea, I feel
.I know atleast one was kept along with my dad .If some mixing
happens in that small room
since it is very much prone to it and a
nurse like elyzebeth who is
untrustworthy it would bring very dangerous results I feel.
And as I said earlier there is much improvements needed immediately
in that ICU for the benefit of all.If you dont mind I may say that the
ICU in our hospital is not greater than the one in any of the
government hospitals.
And I must say that despite with all these adverse conditions the Drs
as well as the para staff like the nurses and the boys gave a sincere
and
devoted efforts in their attempts to save my dad.
The second one is the billing section...
Despite their cordial and friendly handling of the people, which
happened in our case after my brother reached the right person after
so many phone
calls and personal visits and on the 7th day after the death of my
dad...this one is totally UNPROFESSIONAL.
Considering
various facts about the way one is charged for the
treatment and services in the hospital this section should work MORE
promptly and professionally..
In our case...
We STILL dont KNOW and have not been given what would be there in a
PACKAGE under which my dad was treated ...
( We were told before operation that our package is
Rs. 1, 10, 00and were asked to pay 50% before the start of the
operation. I must acknowledge that except for medicine and outside
test and blood we were not asked to pay in advance any amount.)
We were given a HAND written list of services and charges which
doesn't have any levearage for MEDICINE as well as the STAY of the
patient in the hospital .
Having done some research in the package system some time back for my dad
for his by pass surgery I have never come across a package which
doesnt give the minimum period
of stay in the bed-- pre operation as
well as post operation including in the icu.
When asked about this we were told that our hopital doesnt have the
icu within the package. It is really SURPRISING.
When we found out there are some errors in the billing which made us
to pay for ventilation as well as oxygen for the same period which is
like asking to pay two times for one and the same service which we
DID they accepted
the mistake and came up with another heading and were asking us to
pay more than what YOU have asked my brother to pay after reducing
some of your charges (i.e it came at Rs50, 000 after deducting the
advance was 60, 000 which my brother paid before getting NOC.)
It is like... ok you found out OUR mistake now pay penalty for that ...
When my brother asked them to come up with proper figure before
talking to you before he
leaves for his job they agreed. BUT DIDNT
COMPLY. MY brother left without meeting you, WITHOUT GETTING a
detailed bill which is the case till this moment .If I'm correct till
this moment--- The correction I make in this letter now is on
o6.02.2006.Till this day I guess my home didnt get the detailed bill
or atleast till 14.Jan 2006 the day I left home to pondicherry where I
stay put.
And they were not yet able to give us the split for the originally
claimed package ( Rs 1.10 lacs) claiming that that will disturb them
with tax people which could not be so as no tax man can charge for
mere quotations.As far as I know they may charge only on the ACTUALS.
I guess by not making available the detailed bill the accounts
department works overtime (sic) to make a100% tax free income from my
dad's death...
Even after my brother has expalined them and requested them
to
complete the whole process and get an appointment with you to request
for some help THEY
HAVE NOT YET COMPLETED their work . My brother left on 03. 01. 2006
without getting the complete bill for what he paid.
Please remember It is solid 2 weeks after my dad's death at our hospital.
Each and every penny we borrowed to settle our account on the dotted
date and time ...But we are not given a bll till this date...(I
surely believe from the way the accounts department works that I can
find out many more discrepancies and mistakes in the bill if I
have the split bill with me )
I dont know whether you are able to see any PROFESSIONALISM in this
even though the charges we paid are MANY A TIMES MORE THAN what I
would have paid in a world class hospital had I got that MISSED
opportunity .
3.The rates ...
I would like to see these two
-- the icu and the accounts --problem
with the charges we were asked to PAY and the payments received from
us.
No two things are alike, I agree .THERE IS NO NEED FOR COMARISONS.
But when asked why the rates should be like this I
was told that the rates of other hospitals like Apollo ete are taken
into consideration before fixing RIGID's rates.
With these as back ground I can bring to your kind attention some
startling facts which I told to Dr Durai murugan before I leave our
hospital with my
dad's dead body.
We know what my dad's problem is /was and what should be done and
where we must go for that.
Due to my dad's misplaced superstitious belief that he should get
operated only after we shifted to the new found house from the
previous one------ we were waiting.But we were never able to make it
as his his condition gone out of our control slowly
but swiftly and
our innocence complicated. He reached the new house as dead only.
To talk about the rates ...
I NEVER HAD any great opinion about the HOSPITALS as well as DOCTERS in chennai.
The HOSPITALS ARE NOTORIOUS and the DOCTERS ARE GREEDY AND DISHONEST
to their profession.This is my opinion formed after a decade and
half living experience in this city as a citizen and as journalist .
I never advice people to get treated in chennai instead I advice them
where to go as I KNOW atleast one.
But There are very few EXCEPTIONS .In some aspects your TEAM and YOU
are exceptional. YOU and YOUR team are atleast honest to what you
do.YOU people have sincerely tried to save my dad WHICH we didnt see
in the two hospitals were my dad was admitted before reaching you.You
and your team claim to be DARING and it is true too and many a
private docters of the city do not come nearer to you on this aspect
leave alone matching it.You can extent this prefessional daringness to
the rates too...If you ask me WHY????
...
During the year[protected] we did settle for one hospital named AMRITA
INSTITUTE OF MEDICAL SCIENCS at Edapally Kochi for my Dad's By-pass
surgery .It took us nearly a month to complete our research .We went
there and talked with the best surgeon in INDIA who is daring LIKE
YOU and very much compassionate and forthright in revealing
information.My dad got operated there .The package included three
nights in the icu.Four grafts were done. As my dad liked the ICU as
well as the room I persuaded the docter to allow him to stay for
more days.Even through the package was for 10 days we over stayed for
5 more days .The total bill came to 97.000 INR and
we were returned
the balance money 13, 000 from 1, 10, 000 we paid.
The package hasn't changed much even today.
We were asked before billing whether we need any financial subsidy
which we refused to accept and told them the money we paid was much
much lower than what we could have paid had we opted for chennai
hospital without any gurantee for my dad's receovery.For the five star
facility and so much compassion to the patient we paid NOTHING I told
.When enquired I found out that they are not making any loss from
the money we paid and they make a little PROFIT too.
And for my dad's Diverticulosis too we had the estimation and it
was/is just peanuts when compared to the expenses we incurred in
chennai. Just Rs.43, 000 /-for the whole operation including ICU and
14- 18 days stay in the hospital, I guess.It is for the non AC
seperate
room. I dont need to repeat that the facility is UNMATCHED
.NOT a SINGLE chennai hospital can match their facitlity . Their care.
Their compassion and there Dedication and also their ability .
You are really talented.There is no doubt about it. You are daring to
save the lives .It is also unmatched.But some thing I want to bring
to your attention which need a positive consideration from you for
the benefit of all...
I dare to say this just because
YOU CLAIM TO TRY TO WALK ON THE EIGHT FOLD PATH...
I dont write this type of mail to Dr K. Narayan Reddy of Vijaya
Hospitall who cared less for my dad and more for the money we pay.The
nature will take care of him as well as the other one who blundered
just by keeping my dad at his nursing home without knowing what to do
just for money sake.
As I have explained above I have a strong
feeling that WE were very
much OVERCHARGED for lesser facilities.
We spent nearly 3.25 lacs( 2.15 lacs for medicine and blood and the
res(1.10)t for the stay and Dr. fees ) JUST for SIX days stay in our
hospital .
Somehow nature has allowed us to borrow so much money in that short
span.We all have to work hard for years to REPAY the debt.What about
the others who cannot afford.
For that matter take myself.I have same or similar trouble in my colon
and rectum. I know you are the right person to get treated from.
BUT YOU ARE UNAFFORDABLE to me. And not only to mein fact many a
people who wants better treatment for a reasonable rate with proper
facility cannot afford you .
HereI would like to bring to your attention one interesting thing.
Dr. Ashok kumar the cardiologist who visited my dad on the first day
evening explained about the complexity and the
high cost involved in
and PROMISED me that THEY will HELP us in some ways in reducing the
cost.After that he just visited few times for his OP and we were
charged Rs2500 for his services.I really dont know why it should be
so high and what has happened to the HELP he promised but forgot to
extend .
When My dad commented to the Amrita Hospital Surgeon that the VERY
much Popular CITY cardiologist charges Rs.1500 per visit I shunned
him and shouted at him that He was painting bad picture and
EXAGGERATING. ... NO ... He DIDNT...He was correct as HE USED TO
BE IN ALL HIS OTHER observations. The city heart specialists are
heartless specialists we used to joke.
So your rates are high and the rates do not match the facilities given.
I'm getting a rhetoric that indian hospitals charge less COMPARED to
the
west...This is TOTALLY ridiculous ...
1.NONE of the indian Docters spend the money western docters spend to
become such a one. Instead they suck the subsidy given by the
government s.
2.Indian citizens are not protected with insuarance as is the case with west .
The hospitals which RUN in INDIA for INDIANS with POOR INDIAN
STANDARDS cannot have a western pricing.
And not many an indian hospitals match the western standards in all
aspects. Certainly the hospital where my dad was treated under your
care DONOT match any western standard.
But your rates are too high . Even the DEADLY Vijaya Hospital charges
60% lesser than you for the ICU.
Further I know there is big trade commission involved in
medicines.When people like us who want to spend money to get treated
with the rare expensive medicines it is natural to expect to get
reduction in pricing from the huge profits made out of the sales .But
were charged during my dad's treatment to the last penny. Not a
single penny got reduced.
I know none of the points I raised is NEW to you as you could have
witnessed much much more than what I have seen as a professional and
further you are not just a first genration educated .
YOU CARRY the tourch for the third generation. So certainly you KNOW
about these all.
So where can people like me those who know a little bit about their
rights and want to get some quality treatment for each penny we
spend can go and get treated.
WHY WE SHOULD NOT COME TO YOU WHEN YOU HAVE THE TALENT and the efficient team to provide the treatment?
Finding a good docter is like witnessing death.At my dad's death we
found that you have some qualities of a good DR. So make yourself
affordable and give us the
facilitites rightful to us for the charges
we are expected to pay.I'm not asking to subsidise your cost.We are
willing to pay for the facilities and wish that you Make profit at a
reasonable rate.The case explained above certainly do not qualify
either with quality or reasonable prifit making is the opinion I have.
And Further please do the needful to get us our bill and rectify the
discrepancies in the billing and ask your people to return our hard
earned money whatever little it could be.
With Love
Narendran Somasundaram,
I think there is no one in Sripriya's family is "ok" as every one has opened their bodies to fit in the spare parts tried by Dr. Raj Kumar.
Them living itself is a big thing so Sripriya is jus amazed by that. But then, there is no need to go out of the way to support a doctor who is not responsible enough to make the family get updates of the patients status which is the most important thing that is needed.
Now the quacks can start mocking at me... but then I had my family member working in this hospital with all the praises until he discovered the bad practices and that person quit the job to join another hospital.
I then understood what is right and what is not. So, SERVICE AT YOUR OWN RISK!!!1
Them living itself is a big thing so Sripriya is jus amazed by that. But then, there is no need to go out of the way to support a doctor who is not responsible enough to make the family get updates of the patients status which is the most important thing that is needed.
Now the quacks can start mocking at me... but then I had my family member working in this hospital with all the praises until he discovered the bad practices and that person quit the job to join another hospital.
I then understood what is right and what is not. So, SERVICE AT YOUR OWN RISK!!!1
this is the worst hospital i have seen till now. This is more costlier than the best hospitals in Bangalore. And this so called Dr. Rajkumar is there just to mint money. All he speaks is just lies.
I went there for simple abdomen pain. They have done so many tests, asked me to get admitted without waiting for test results and made almost 10k for a simple pain. 4 visits and over month now but no results.
Seeing what other have written I am feeling lucky that I resisted their attempts to admit me.
Friends Please beware of Life line hospital and this Doctor Rajkumar.
I went there for simple abdomen pain. They have done so many tests, asked me to get admitted without waiting for test results and made almost 10k for a simple pain. 4 visits and over month now but no results.
Seeing what other have written I am feeling lucky that I resisted their attempts to admit me.
Friends Please beware of Life line hospital and this Doctor Rajkumar.
i am shocked that u believed on Indian doctors and not on UK doctors. who asked you to go to a lifeline hospital? you could have gone to apollo hospital, even there i don't think all doctors are good enough.
this is your fault. you should have kept some patience, when the doctors in UK told that surgery is not needed right now. that stupid rajkumar told that surgery can be done right tomorrow and you agreed. this shows how much mature you are. surgery is a major issue sir and you need to go to a best doctor and a best hospital to do the same if you love the person undergoing surgery.
i am really sad for your loss, and also angry on your stupid way of dealing important things. just make sure you take well care about such issues in the future.
and as far as Rajkumar is concerned i will recommend you to try for all hard steps that can be possible to bring your case to justice, and if you can't seriously talk to some mafia and get him killed brutally. such people don't deserve to live in this world.
this is your fault. you should have kept some patience, when the doctors in UK told that surgery is not needed right now. that stupid rajkumar told that surgery can be done right tomorrow and you agreed. this shows how much mature you are. surgery is a major issue sir and you need to go to a best doctor and a best hospital to do the same if you love the person undergoing surgery.
i am really sad for your loss, and also angry on your stupid way of dealing important things. just make sure you take well care about such issues in the future.
and as far as Rajkumar is concerned i will recommend you to try for all hard steps that can be possible to bring your case to justice, and if you can't seriously talk to some mafia and get him killed brutally. such people don't deserve to live in this world.
Hello Mr.Durai,
I feel very sorry for you and your family for the plights you underwent and the unthinkable loss of life.
I know about the internal functioning of the Rigid hospital as I worked there for few months. Dr JSR talks to the patient and family only preoperatively to convince (?) them for the surgery and will give all sorts of false promises.
Post operatively he does not bother to visit his patients and monitor them. They are left to the mercy of his assistants whose competence god only knows. Many a times postoperative patients are not taken care of properly. Only junior duty doctors (MBBS) see them daily. For many patients daily treatment, instructions and notes are not written at all.
I am not surprised to hear from you that there were no notes on 16and 17 dec 2007. I am sure nobody has seen the patient properly and put down their findings otherwise the complication (duodenal perforation) could have been picked up earlier.
The duodenal perforation is most probably the result of perforation during the laproscopy port insertion (which is a known complication). They should have detected this at the earliest if they monitored her closely, so that your wife could have been saved.
Dr. JSR should not have operated upon her in the first instance, knowing that he is not going to be there for the next few days. This shows his ever so casual attitude towards patients life.
The worst part is that they should have accepted that the complication was due to first surgery and have done the second surgery without taking any fee rather than lieing balatantly that duodenal perforation is due to silent ulcer or stress ulcer.
What a kind of human being he is to take fee to operate again for a complication which occured because of his carelessness during the first sugery and complication being detected late becuase he and his team did not monitor the patient properly.
This is a pure and simple case of gross negligence.
All the case sheets of Rigid and Lifeline hospital should be audited to know what I am saying is correct (there is no proper notes, no daily treatment instructions by doctors, no monitoring sheet, no proper per-op aneasthetic chek up).
god only can save his patients
I feel very sorry for you and your family for the plights you underwent and the unthinkable loss of life.
I know about the internal functioning of the Rigid hospital as I worked there for few months. Dr JSR talks to the patient and family only preoperatively to convince (?) them for the surgery and will give all sorts of false promises.
Post operatively he does not bother to visit his patients and monitor them. They are left to the mercy of his assistants whose competence god only knows. Many a times postoperative patients are not taken care of properly. Only junior duty doctors (MBBS) see them daily. For many patients daily treatment, instructions and notes are not written at all.
I am not surprised to hear from you that there were no notes on 16and 17 dec 2007. I am sure nobody has seen the patient properly and put down their findings otherwise the complication (duodenal perforation) could have been picked up earlier.
The duodenal perforation is most probably the result of perforation during the laproscopy port insertion (which is a known complication). They should have detected this at the earliest if they monitored her closely, so that your wife could have been saved.
Dr. JSR should not have operated upon her in the first instance, knowing that he is not going to be there for the next few days. This shows his ever so casual attitude towards patients life.
The worst part is that they should have accepted that the complication was due to first surgery and have done the second surgery without taking any fee rather than lieing balatantly that duodenal perforation is due to silent ulcer or stress ulcer.
What a kind of human being he is to take fee to operate again for a complication which occured because of his carelessness during the first sugery and complication being detected late becuase he and his team did not monitor the patient properly.
This is a pure and simple case of gross negligence.
All the case sheets of Rigid and Lifeline hospital should be audited to know what I am saying is correct (there is no proper notes, no daily treatment instructions by doctors, no monitoring sheet, no proper per-op aneasthetic chek up).
god only can save his patients
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