LLOYD Split AC 1 ton — AC purchase complaint. (Fraud case for charging 20% more than MRP)

Address:

Moradabad, Uttar Pradesh

Respected Authority,

Myself Pradeep Madhukar from Moradabad, last month on 6th April 2012 I became victim of fraud by an AC dealer as he sold an AC to me in Rs 24000/- which was more than MRP (Rs 19990). On 28th April 2012 I found the MRP list of Lloyd AC in a newspaper.

I thought of lodging a complaint in Consumer court but that dealer warned me for not doing so & he threatened me & my family members. I also complaint Lloyd AC Company on phone & email but they did not take any action on dealer & there zonal sales executives just called me on my phone & asked to lodge complaint in consumer forum directly; even they did not provide me the MRP list of Lloyd AC.

LLOYD AC Purchase details & dealer details are as:

I bought a LLOYD Spilt AC (Model: FLS13A3C, 1 ton) on 6th April 2012 from below mentioned Dealer (MRP list & AC payment receipt's snapshots are attached herewith, Kindly also see my email in the trailing mail which was sent to Lloyd AC company):

Dealer Name: H.S.CHADHA
Phone Number: [protected]
Dealer's Address: HEMKUNT DIGITAL PLAZA, Sri Sai Complex, Showroom No. 1, Saroj Cinema, Budh Bazar, Moradabad.

This dealer himself marked Rs 24000/- as MRP on a display AC of Lloyd & on asking MRP list of Lloyd AC he said that MRP list is not available with him & requested me to keep faith on him but that was my mistake to trust him & bought that AC on the same day & paid more than MRP. On 28th April I found the MRP list of Lloyd AC in a newspaper which was Rs.19990/-.

On 6th April 2012 evening he sent AC to my home address for installation & asked extra charges for installation & spare material from me. I paid him Rs 1000/- installation & Rs 4000/- for Stabilizer, He provided me payment receipt of AC of Rs 24000/- which was more than MRP & he did not provide me any bill/receipt for Stabilizer & installation charges. Later I enquired that this Lloyd AC (FLS13A3C) is widely available in Delhi & other cities o[censored]P with 10 to 15% discount on MRP.

I approached the dealer H.S.CHADHA for this issue & made a humble request for returning my money & to make a fresh bill on actual price but he did not listen to me & threatened as :- “aapko jo karna hai kar lo …consumer forum mei jana hai to jao ..chaho to mujhse judge ka phone number le lo….aur ekbaat sun lo ki agar tumne complaint ki to apki family ke har member ko court mein khada nahin kia to mei bhi ek baap se nahi…”.

Daily we see advertisements in TV channels: “ jaago grahak jaago” but here a consumer is helpless & threatened.

I am requesting you to please look into this matter & looking forward for a positive response & justice.


Thanks & sincere regards,
Pradeep Madhukar.
Moradabad.