Loop Mobile — ARGUMENT BY LOOPMOBILE CUSTOMER CARE FOR GIVING FALSE STATEMENT FOR SIXTY DAYS PRIOR INTIMATION FOR PORT OUT

Address:

Mumbai City, Maharashtra

To The TRAI Authority Mumbai & To CNBC Awaaz Mumbai Dear Sir I, Hitesh Pathak had given the Port out request for my Mobile No [protected] by sending the request on 1900 'PORT [protected]' and accordingly received the Code for Port out and I had filled up the form for Port in to the New Service Provider i.e. to IDEA Mobile with the PORT OUT CODE received from LOOPMOBILE (THE BIGGEST BIGGEST CUNNING COMPANY). I had taken the total PAIN AND INSURED MYSELF that the PORTOUT SHOULD BE SUCESSFULLY DONE and I was assured on 15.10.2013 by LOOPMOBILE Customer Care Officer that your PORTOUT WILL BE SUCESSFULLY DONE ON 17.10.2013 BY 10.00 PM AS TEHRE IS NO PAYMENT OUTSTANDING INFECT WE HAVE ACCESS AMOUNT IN YOUR ACCOUNT AND SAME WILL BE RETURNED BACK WITHIN 60 DAYS AFTER PORTOUT FROM LOOPMOBILE. ON 17.10.2013 AT 8.00 AM I RECEIVED THE SMS FROM LOOPMOBILE STATING THAT YOUR PORTOUT FROM LOOPMOBILE HAS BEEN REJECTED DUE TO 'CONTRACTUAL OBLIGATION VIOLATION'. I CALLED THE LOOPMOBILE CUSTOMER CARE OFFICER WHO INFORMED ME THAT YOU HAVE VIOLATED THE TERMS AND CONDITIONS I.E. YOU HAVE TO INTIMATE THE LOOPMOBILE 60 DAYS IN ADVANCE TO PORT OUT FROM LOOPMOBILE, WHEN I TOLD HIM OTHER SERVICE PROVIDER DO NOT HAVE SUCH CONDITIONS THE OFFICER TOLD ME THAT ONLY ONLY "LOOP MOBILE" IS HAVING SUCH CONDITIONS AND HAVE YOU NOT READ THE TERMS AND CONDITIONS WHEN YOU SIGNED THE FORM OF PORT IN TO LOOP MOBILE. WHEN I ASKED THERE IS NO SUCH CONDITIONS IN THE FORM FOR SIXTY DAYS ADVANCE INTIMATION OF LOOPMOBILE, THE LOOPMOBILE OFFICER ARGUED TO ME TO OPEN MY EYES WIDER AND READ THE TERMS AND CONDITIONS THERE IS CLEARLY WRITTEN IN TERMS AND CONDITIONS. I IMMEDIATELY RUSHED TO LOOP MOBILE GALLERY KEEPING THE COVERSATION GOING ON WITH LOOPMOBILE OFFICER AND ON REACHING THE LOOPMOBILE GALLERY I ENQUIRED WHAT IS THE FORMAT FOR SIXTY DAYS ADVANCE INTIMATION PLEASE PROVIDE ME, THE LOOPMOBILE GALLERY OFFICER TOLD ME THAT SIR THERE IS NO SUCH ADVANCE INTIMATION TO BE GIVEN, I IMMEDIATELY TOLD THE CUSTOMER CARE OFFICER WITH WHOM MY CONVERSATION WAS GOING ON THAT THE LOOP MOBILE GALLERY SAYS THAT THERE IS NO SUCH CONDITIONS, HE AGAIN STARTED THE SAME STORY AND I HEANDED OVER THE MOBILE TO THE LOOPMOBILE GALLERY OFFICER AND ASKED HIM TO MAKE THE CONVERSATION WITH THE LOOPMOBILE CUSTOMER CARE OFFICER, THE LOOP MOBILE GALLERY OFFICER ON HEARING THE SIXTY DAYS ADVANCE INTIMATION SLAPED VERY SWEETLY TO THE LOOPMOBILE CUSTOMER CARE OFFICER THAT "PLEASE DO NOT GIVE ANY WRONG INFORMATION TO THE CUSTOMER AND WHERE IN TERMS AND CONDITIONS IT IS WRITTEN FOR SIXTY DAYS ADVANCE INTIMATION WE ARE HEARING THE NEW CONDITIONS FROM YOUR END SO PLEASE PLEASE DO NOT GIVE THE WRONG INFORMATION TO THE CUSTOMER. THEREAFTER HE HANDED ME THE PHONE BUT STILL THE CUSTOMER CARE OFFICER STILL ARGUED WITH ME SIR YOU HAVE TO INTIMATE SIXTY DAYS IN ADVANCE TO LOOP MOBILE IN WRITING, I TOLD HIM OK I AGREE TO YOU THAT I HAVE TO GIVE THE INTIMATION FOR SIXTY DAYS OK BUT NOW I CHALLANGE YOU THAT YOU PROVIDE ME OR SHOW ME THE TERMS AND CONDITIONS WHERE IT IS MENTIONED FOR SIXTY DAYS ADVANCE INTIMATION TO LOOP MOBILE FOR PORT OUT. YOU SHOW ME THE CONDITIONS FOR SIXTY DAYS I WILL NOT PORT OUT FROM LOOPMOBILE ITS AN OPEN CHALANGE TO YOU DEAR JUST YOU SHOW ME THE CONDITIONS, BUT THE OFFICER AGAIN STARTED TO ARGUE THAT WE CANNOT PROVIDE YOU THE SAME AND THEREAFTER HE STARTED THE ARGUMENT ON THE TERMS AND CONDITIONS OF "TRAI" THAT THERE IT IS PROVIDED YOU GO AND READ THE TERMS AND CONDITIONS OF 'TRAI'. I THERE AFTER HAD TAKEN LEFT AND RIGHT AND TOLD HIM YOU ARE CHANGING THE TOPIC, WHEN THE LOOPMOBILE CUSTOMER CARE OFFICER LEARNT THAT NOW HE CANNOT ARGUE WITH ME, HE STARTED THE NEW ARGUMENT THAT SINCE YOUR SERVICE OF ITEMISED BILL IS ALIVE WE HAVE TO FIRST CANCEL THE SERVICE OF ITEMISED BILL THEN ONLY YOUR PORT OUT WILL BE DONE. I WAS REALLY SURPRISED TO HEAR THIS AND I TOLD THE CUSTOMER CARE OFFICER THAT I HAVE PORTED OUT THE SAME NUMBER I.E [protected] FROM RELIANCE TO MTS AND FROM MTS TO TATA DOCOMO AND THEREAFTER FROM TATA DOCOMO TO LOOPMOBILE BUT NO OTHER SERVICE PROVIDER HAS GIVEN ANY WRONG INFORMATION AS YOU ARE GIVING TO ME, EVEN MY BILL PAYMENT WAS PENDING TO TATADOCOMO BUT STILL THEY HAD PORTED OUT MY NUMBER TO LOOPMOBILE. HERE I HAD NOT KEPT ANY OBLIGATION PENDING ON MY END AND ALSO I WAS INFORMED ON 15.10.2013 THAT YOUR PORTING OUT WILL BE DONE SUCESSFULLY ON 17.10.2013 THEN WHY MY PORT OUT IS REJECTED. THE LOOPMOBILE OFFIER REALLY INSULTED ME AND HAD RAISED MY BLOOD PRESSURE TO EXTREME LEVEL AND BANNED MY PHONE STATING THAT HE WILL ARRANGE THE RETURN PHONECALL BY HIS SENIOR WITHIN 24 HRS. BUT STILL I HAVE NOT RECEIVED ANY PHONECALL FROM LOOP MOBILE FOR 72 HOURS. I ONLY RECEIVED THE PHONE CALL FROM LOOPMOBILE CUSTOMER CARE OFFICER WHEN I SEND THEM THE MAIL AND ALSO MARKED THE CC TO TRAI AND CNBC AWAAZ. BUT STILL NOT RECEIVED THE SATISFACTORY REASON FOR MY PORT OUT REJECTION. I HAD THEREAFTER VISITED THREE TO FOUR GALLIERIS OF LOOP MOBILE WHO INFORMED ME THAT THERE IS NO SUCH CONDITIONS TO GIVE THE SIXTY DAYS ADVANCE INTIMATION. THEREFORE I REQUEST TO TRAI TO CANCEL THE LICENCE OF LOOP MOBILE AS THE CUSTOMER CARE OFFICER HAS SPOILED MY HEALTH BY RAISING BY BLOOD PRESSURE TO EXTREME LEVEL, AS LAST WEEK I WAS JUST TAKING ONE MEDICE FOR MY BLOOD PRESSURE BUT NOW I HAVE TO TAKE THE MEDICINE THREE TIMES JUST FOR THE WRONG INFORMATION AND UNNECESSARLY REJECTING MY PORTOUT. DEAR TRAI AUTHORITY OFFICER AND DEAR CNBC AWAAZ I THEREFORE BEG TO CANCEL THE LICENCE OF THE LOOPMOBILE OR ADVICE ME WHERE TO MAKE THE COMPLAIN FOR THIS FRAUD LOOPMOBILE COMPANY WHO GIVES WRONG WRONG WRONG STATEMENTS WHICH IS NOT AT ALL MENTIONED IN THE TERMS AND CONDITIONS. REGARDS HITESH PATHAK [protected]