[Resolved]  Loop Mobile — Network Issue / MNP issues

Address:

Mumbai City, Maharashtra

From
Lalitkumar Laxmichand Nagda
Loopmobile No: [protected]
Connection Type: Prepaid
Address:
206, Creado Apartment,
Alfred Creado Road,
Juhu, Mumbai 400049.

To
Loop Mobile.
Loop Telecom Ltd,
Mumbai.

Subject: Network problems.

Dear sir / madam,
I am a subscriber of loopmobile for past 5+ years. Since the past 2 years I am having too many network problems. Despite repeated requests and complaints via the loopmobile call center and emails. There has been no improvement in the performance of your service.

Problems being faced (by me and my collegues using loopmobile) :
1. Frequent disconnection of dialed / received calls
2. 100% disconnection of calls while travelling in buses / trains.
3. Many complaints received from prospective callers that my mobile is switched off, despite it being on for 24 hours.
4. Many people frequently complain that my mobile is un-reachable.

Action taken by me on suggestions of loopmobile staff
1. Changed the sim card
2. Change the instrument 2 times

Calling the loopmobile call centre is a pathetic experience as most of the time it takes 2-3 times to get the operator and again there are frequent disconnections. Also your staff does not reply correctly and on demanding the escalation of calls the line is disconnected. As a proof of the conversations I have recorded several calls where the loopmobile operators are unethical. In many cases my emails where not replied too as well. I have all the relevant documentation and proofs to support my claim.

Further I request you politely to please please please change my prepaid plan from “10 ka bol india bol gang” to base plan.

For the same I have send multiple requests via sms “BASE” to 50505 and “REMOVE” to 50505 from 24th April 2011 onwards.

I received the confirmation that my request has been taken and will be activated within a span of 2 hours. Till now my plan has not yet changed.

On 25th April 2011 I visited the loopmobile gallery at irla / andheri west, the one next to shoppers stop. There I was told that the MNP request will be rejected, because at the time when I had converted from postpaid to prepaid I did not submit any documentation. This is all false. Because 2 years back when I had converted from postpaid to prepaid I had filled in a new application form and re-submitted my ID proof and proof of residence along with a photograph. For the same I was made to fill up the form again and re-submit the required documentation again today i.e. 25th April 2011. Also I had to skip the entire days work which resulted in business loss and mental agony. And apart from that I had to incur travelling expenses. Please note being a handicapped person it is not easy for me to travel. On 25th april evening my legs started to pain due to excessive walking and I had a problem of high blood pressure. As a proof I have the doctors report and the bills of medicines.

I again request you to please change my plan to the BASE plan and allow me to move out. In case there is any technical issue then please communicate with me in writing.

I would appreciate your co-operation with regards to this mater.

Thanking you

Lalitkumar Laxmichand Nagda