[Resolved] Loop Mobile — APPALLING CUSTOMER SERVICE | |||
TO Sandip Basu, CEO LOOP MOBILE, 28/12/2011 Ref :- Disgusting Customer Service Given, and Uneducated Employee Hired..... MY MOBILE # [protected] ; Being a LOOP MOBILE CUSTOMER I Had Called the Customer care of Loop Mobile at 01:50 AM of 28/12/2011 to complaint for the pack activated by the LOOP MOBILE without my Consent. There was a customer care representative answered the call & did'nt spoke for atleast 2mins then when i said "Hello" he replied "Ha Bol kya kam hai tere ko , i asked him were you sleeping he replied HA, Kam Kya hai Bol, i asked him to transfer to his supervisor, he replied supervisor nahi hai , tere ko kam kya hai. then i asked him as so said tht youare salman khan so can you transfer to Shahruk Khan, he said tht woh nahi hai soo raha hai, Amir se baat karenga kya, i asked him to transfer to any one other than him which he refused to do so & hung up. Then again i called back at 01:52 AM of 28/12/2011 i spoke to [B]Chandan Kumar,[/B] i informed him this is what happened , and i asked him that as the balance is getting deducted from my available balance, without me been authorised to activate so i need my Rs 30 reversed back that LOOP MOBILE had Deducted so far, he refused to accept the fact,and when i asked him give the name of the person who answered this call prior to him he refused to give his name , i requested to speak to a supervisor he refused to get the call transfered saying that there is no supervisor available.Then when i told him that i will be taking it futher to consumer forum, he put me on hold for 15mins and no supervisor the call was disconnected from their end. This is an Apauling Customer service LOOP MOBILE is Providing. I Need the name of the person who answered before Chandan Kumar & misbehaved also need LOOP MOBILE [B]to Terminate that Representative within next 24hrs as this Apaulling customer service that is been Provided by that Representative [/B], which i return spoiling the name of the company, who is now claiming to be the number One Service Provider , which a bigest Lie. [B]I also need by Balance of Rs 30 Reverted Back to my Prepaid Account and an Appoligy Letter from LOOP MOBILE for this kind of customer service that i got from LOOP MOBILE . NEED LOOP MOBILE (DISGRACEFUL SERVICE PROVIDER) TO REVERT BACK AT THE EARLIEST. And Mr Sandip Basu being a CEO i assume you should be aware of Six Sigma, and hope so you need your management also know about SIX SIGMA. Thanking You, Your Failthfully, Muzammil H Mukri Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
dear freinds,
I also have same problem last month i got a card twise a submit my ID- proof still waiting to active prepaid service,
this is inisialy start service what we expect from next level.
try to abvoid this kind of atitude or customer i really very much upset about this kind of service from loop mobile.
prabhakar
I also have same problem last month i got a card twise a submit my ID- proof still waiting to active prepaid service,
this is inisialy start service what we expect from next level.
try to abvoid this kind of atitude or customer i really very much upset about this kind of service from loop mobile.
prabhakar
Loop Mobile — improper management
I am user of Loop mobile. i have samsung e141 mobile i am asking for gprs setting from loop customer care but they are not providing same. they are just giving message , I said that error is voming they say that try after some time u will be able, i am trying since 15 days and no result. can anyone help i have not receive wap monthly deduction msg from loop.so i can't know when my wap charges will be deduct from my a/c.
you will be directly disconnect my service
plz give me same wap plan
you will be directly disconnect my service
plz give me same wap plan
Kindly go throw the below trial up mail for my graveness.
On my very first mail dated 18th Aug 2012, I received a call from your side explaining me on my uses, after a short conversation the lady told that she will get back to me on the same. Since then I was waiting for the revert. On 25th Aug 2012 I received an E-mail saying I need to pay the whole amount, I dint agree to this and so I replied… (Kindly refer the trial mail for the same).
At last I received a call from your end on my mail dated 8th Sep 2012. I had a healthy conversation with the leady representative… again this I was promised that she will get back to me.. but till date I dint received any mail or call from your end.
My requests to you hear is
To settling this issue at the earliest.
Since my service is deactivated I should not be charged for this month.
And most importantly I should not be panelized for the late fee .., as I am still waiting for your final revert.
From: Shailesh Lovlekar <[protected]@gmail.com>
To: Mobile Assist <mobile.[protected]@loopmobile.in>, redressal.[protected]@loopmobile.in, appellate.[protected]@loopmobile.in
Cc:
Date: Sat, 8 Sep 2012 22:16:42 +0530
Subject: Re: Ref: Loop Mobile No. [protected]
Is there anyone who can help me out..???? OR shell I assume that Loop Mobile don’t require any more customer???
May I know why there is no revert on my mails????? Even when I am trying to call your customer care, I have been told that the complaint has been raised and given docket no: DOC-SR-[protected] & DOC-SR[protected], but have not received any call or solution.
Why the service for my number ([protected]) was cut off without intimation???
Again I repeat my words, if you guys wish to disconnect the service then do the same for both the numbers ([protected]; [protected]), send a fresh bill for both the numbers and please share the port number so that I can use the same number with some other service provider.
Regards,
Shailesh Lovlekar.
[protected].
[protected] Forwarded message[protected]
From: Mobile Assist <mobile.[protected]@loopmobile.in>
Date: Fri, Aug 31, 2012 at 6:25 PM
Subject: Response To Your Email
To: Shailesh Lovlekar <[protected]@gmail.com>
Dear Subscriber,
We appreciate your time and effort to share with us your queries / feedback and assure you that we will revert to you within 2 working days.
In the interim, if you need immediate assistance, please call our MobileAssist executives on 198 (Toll-free) for Service Requests and Complaints. For Enquiries call 800 (Toll-free)
Now you can also chat Online and get Queries, Requests or Complaints addressed at your convenience with anywhere-anytime access in real-time. Visit our website www.loopmobile.in to use Online Chat.
Also you can manage your Loop Mobile Postpaid or Prepaid Account using the My Account facility. Get Account Information, Activate & Deactivate VAS Services, Payment / Recharge Options and more. Or discover our easy self-service menu by dialing Toll-free numbers *800# (For Postpaid) or *555# (For Prepaid)
SERVICE ON SMS : Just Send to 50800 (Toll Free)
Service Request Message Code
Activation of CLIP A-CLIP
Activation of Itemised Bill A-IBILL
Activate Voice Mail A-VMS
Activate National Roaming A-NROAM
Activate International Roaming A-IROAM
Activate Missed Call Alert SUBMA
To check the Billed & Unbilled Amount AMT or OAMT
To check the Rate Plan RP or PLAN
MIN Number MIN
Deactivate Missed Call Alert UNSUBMA
Deactivate CLIP D-CLIP
Deactivate Itemised bill D-IBILL
Deactivate Voice Mail D-VMS
Deactivate National Roaming D-NROAM
Deactivate International Roaming D-IROAM
VAS SINFO
eBills - For assigning Email ID Email<space>The eMail ID
eBills - To Replace Email ID Newemail<space> The eMail ID
Emergency ISD Activation* EISD
*For EISD SMS to be sent to 50111 ( Toll Free )
Assuring you the best of services at all times.
Best regards,
For Loop Mobile (India) Ltd
Customer Service Delivery
This is an automated response to your email.
From: Shailesh Lovlekar <[protected]@gmail.com>
To: [protected]@gmail.com, [protected]@loopcellular.com, [protected]@gmail.com, Mobile Assist <mobile.[protected]@loopmobile.in>, [protected]@gmail.com
Cc:
Date: Fri, 31 Aug 2012 18:21:48 +0530
Subject: Re: Ref: Loop Mobile No. [protected]
Can i aspect revert on the below mail at the earliest.
Shailesh
On Sat, Aug 25, 2012 at 2:29 PM, Shailesh Lovlekar <[protected]@gmail.com> wrote:
Kindly disconnect your service for both the number mentioned below, and please send me the fresh bill for my usages till date.
[protected]
[protected]
Regards,
Shailesh Lovlekar
On Aug 25, 2012 1:57 PM, "Mobile Assist" <mobile.[protected]@loopmobile.in> wrote:
25th August 2012
Dear Mr. Lovlekar,
Ref: Loop Mobile No. [protected]
This is with reference to your communication addressed to us with regards to your billing related concern vide our docket number DOC-SR[protected].
We would like to confirm that, we have checked the inbuilt security of the Loop Mobile Systems and would like to state that, your MSISDN Number and the SIM number are unique and is accessible only by you, or those authorized by you to make / receive calls and send Short Text Messages (SMS) from your Mobile phone. Please note that your call and the rating of all Calls / SMS sent happen on-line and as such there is no external tampering.
We have reconciled your account and had forwarded the same to the respective team for a review as per the feedback received, we wish to reconfirm that there is default GPRS usage accounted in your bill. Therefore, the charges levied are genuine and correct. Hence, the same stands payable.
Yours truly,
For Loop Mobile (India) Ltd
Flavie Pereira
Customer Service Delivery
From: Mobile Assist <mobile.[protected]@loopmobile.in>
Date: Sat, Aug 18, 2012 at 11:34 PM
Subject: Response To Your Email
To: Shailesh Lovlekar <[protected]@gmail.com>
Dear Subscriber,
We appreciate your time and effort to share with us your queries / feedback and assure you that we will revert to you within 2 working days.
In the interim, if you need immediate assistance, please call our MobileAssist executives on 198 (Toll-free) for Service Requests and Complaints. For Enquiries call 800 (Toll-free)
Now you can also chat Online and get Queries, Requests or Complaints addressed at your convenience with anywhere-anytime access in real-time. Visit our website www.loopmobile.in to use Online Chat.
Also you can manage your Loop Mobile Postpaid or Prepaid Account using the My Account facility. Get Account Information, Activate & Deactivate VAS Services, Payment / Recharge Options and more. Or discover our easy self-service menu by dialing Toll-free numbers *800# (For Postpaid) or *555# (For Prepaid)
SERVICE ON SMS : Just Send to 50800 (Toll Free)
Service Request Message Code
Activation of CLIP A-CLIP
Activation of Itemised Bill A-IBILL
Activate Voice Mail A-VMS
Activate National Roaming A-NROAM
Activate International Roaming A-IROAM
Activate Missed Call Alert SUBMA
To check the Billed & Unbilled Amount AMT or OAMT
To check the Rate Plan RP or PLAN
MIN Number MIN
Deactivate Missed Call Alert UNSUBMA
Deactivate CLIP D-CLIP
Deactivate Itemised bill D-IBILL
Deactivate Voice Mail D-VMS
Deactivate National Roaming D-NROAM
Deactivate International Roaming D-IROAM
VAS SINFO
eBills - For assigning Email ID Email<space>The eMail ID
eBills - To Replace Email ID Newemail<space> The eMail ID
Emergency ISD Activation* EISD
*For EISD SMS to be sent to 50111 ( Toll Free )
Assuring you the best of services at all times.
Best regards,
For Loop Mobile (India) Ltd
Customer Service Delivery
This is an automated response to your email.
From: Shailesh Lovlekar [mailto:[protected]@gmail.com]
Sent: Saturday, August 18, 2012 11:31 PM
To: Mobile Assist; CustomerCare; [protected]@loopcellular.com; Redressal Mum
Subject: Unnecessarily charged on Internet usage
Respected Madam / Sir,
This is to inform you that I am seriously unsatisfied with loop services.
Today when I checked my mobile bill at loop mobile customer care, I was shocked Loop mobile charged me more than Rs 500 for internet usage, I would just like to know why I am charged for internet usage, for the cell phone which does not support Internet.
I seek a complete waiver for this internet usage.
I hope for your co-operation in settling the issue at the earliest. My cell no is [protected].
--
Regarda,
Shailesh Lovlekar.
--
Regarda,
Shailesh Lovlekar.
On my very first mail dated 18th Aug 2012, I received a call from your side explaining me on my uses, after a short conversation the lady told that she will get back to me on the same. Since then I was waiting for the revert. On 25th Aug 2012 I received an E-mail saying I need to pay the whole amount, I dint agree to this and so I replied… (Kindly refer the trial mail for the same).
At last I received a call from your end on my mail dated 8th Sep 2012. I had a healthy conversation with the leady representative… again this I was promised that she will get back to me.. but till date I dint received any mail or call from your end.
My requests to you hear is
To settling this issue at the earliest.
Since my service is deactivated I should not be charged for this month.
And most importantly I should not be panelized for the late fee .., as I am still waiting for your final revert.
From: Shailesh Lovlekar <[protected]@gmail.com>
To: Mobile Assist <mobile.[protected]@loopmobile.in>, redressal.[protected]@loopmobile.in, appellate.[protected]@loopmobile.in
Cc:
Date: Sat, 8 Sep 2012 22:16:42 +0530
Subject: Re: Ref: Loop Mobile No. [protected]
Is there anyone who can help me out..???? OR shell I assume that Loop Mobile don’t require any more customer???
May I know why there is no revert on my mails????? Even when I am trying to call your customer care, I have been told that the complaint has been raised and given docket no: DOC-SR-[protected] & DOC-SR[protected], but have not received any call or solution.
Why the service for my number ([protected]) was cut off without intimation???
Again I repeat my words, if you guys wish to disconnect the service then do the same for both the numbers ([protected]; [protected]), send a fresh bill for both the numbers and please share the port number so that I can use the same number with some other service provider.
Regards,
Shailesh Lovlekar.
[protected].
[protected] Forwarded message[protected]
From: Mobile Assist <mobile.[protected]@loopmobile.in>
Date: Fri, Aug 31, 2012 at 6:25 PM
Subject: Response To Your Email
To: Shailesh Lovlekar <[protected]@gmail.com>
Dear Subscriber,
We appreciate your time and effort to share with us your queries / feedback and assure you that we will revert to you within 2 working days.
In the interim, if you need immediate assistance, please call our MobileAssist executives on 198 (Toll-free) for Service Requests and Complaints. For Enquiries call 800 (Toll-free)
Now you can also chat Online and get Queries, Requests or Complaints addressed at your convenience with anywhere-anytime access in real-time. Visit our website www.loopmobile.in to use Online Chat.
Also you can manage your Loop Mobile Postpaid or Prepaid Account using the My Account facility. Get Account Information, Activate & Deactivate VAS Services, Payment / Recharge Options and more. Or discover our easy self-service menu by dialing Toll-free numbers *800# (For Postpaid) or *555# (For Prepaid)
SERVICE ON SMS : Just Send to 50800 (Toll Free)
Service Request Message Code
Activation of CLIP A-CLIP
Activation of Itemised Bill A-IBILL
Activate Voice Mail A-VMS
Activate National Roaming A-NROAM
Activate International Roaming A-IROAM
Activate Missed Call Alert SUBMA
To check the Billed & Unbilled Amount AMT or OAMT
To check the Rate Plan RP or PLAN
MIN Number MIN
Deactivate Missed Call Alert UNSUBMA
Deactivate CLIP D-CLIP
Deactivate Itemised bill D-IBILL
Deactivate Voice Mail D-VMS
Deactivate National Roaming D-NROAM
Deactivate International Roaming D-IROAM
VAS SINFO
eBills - For assigning Email ID Email<space>The eMail ID
eBills - To Replace Email ID Newemail<space> The eMail ID
Emergency ISD Activation* EISD
*For EISD SMS to be sent to 50111 ( Toll Free )
Assuring you the best of services at all times.
Best regards,
For Loop Mobile (India) Ltd
Customer Service Delivery
This is an automated response to your email.
From: Shailesh Lovlekar <[protected]@gmail.com>
To: [protected]@gmail.com, [protected]@loopcellular.com, [protected]@gmail.com, Mobile Assist <mobile.[protected]@loopmobile.in>, [protected]@gmail.com
Cc:
Date: Fri, 31 Aug 2012 18:21:48 +0530
Subject: Re: Ref: Loop Mobile No. [protected]
Can i aspect revert on the below mail at the earliest.
Shailesh
On Sat, Aug 25, 2012 at 2:29 PM, Shailesh Lovlekar <[protected]@gmail.com> wrote:
Kindly disconnect your service for both the number mentioned below, and please send me the fresh bill for my usages till date.
[protected]
[protected]
Regards,
Shailesh Lovlekar
On Aug 25, 2012 1:57 PM, "Mobile Assist" <mobile.[protected]@loopmobile.in> wrote:
25th August 2012
Dear Mr. Lovlekar,
Ref: Loop Mobile No. [protected]
This is with reference to your communication addressed to us with regards to your billing related concern vide our docket number DOC-SR[protected].
We would like to confirm that, we have checked the inbuilt security of the Loop Mobile Systems and would like to state that, your MSISDN Number and the SIM number are unique and is accessible only by you, or those authorized by you to make / receive calls and send Short Text Messages (SMS) from your Mobile phone. Please note that your call and the rating of all Calls / SMS sent happen on-line and as such there is no external tampering.
We have reconciled your account and had forwarded the same to the respective team for a review as per the feedback received, we wish to reconfirm that there is default GPRS usage accounted in your bill. Therefore, the charges levied are genuine and correct. Hence, the same stands payable.
Yours truly,
For Loop Mobile (India) Ltd
Flavie Pereira
Customer Service Delivery
From: Mobile Assist <mobile.[protected]@loopmobile.in>
Date: Sat, Aug 18, 2012 at 11:34 PM
Subject: Response To Your Email
To: Shailesh Lovlekar <[protected]@gmail.com>
Dear Subscriber,
We appreciate your time and effort to share with us your queries / feedback and assure you that we will revert to you within 2 working days.
In the interim, if you need immediate assistance, please call our MobileAssist executives on 198 (Toll-free) for Service Requests and Complaints. For Enquiries call 800 (Toll-free)
Now you can also chat Online and get Queries, Requests or Complaints addressed at your convenience with anywhere-anytime access in real-time. Visit our website www.loopmobile.in to use Online Chat.
Also you can manage your Loop Mobile Postpaid or Prepaid Account using the My Account facility. Get Account Information, Activate & Deactivate VAS Services, Payment / Recharge Options and more. Or discover our easy self-service menu by dialing Toll-free numbers *800# (For Postpaid) or *555# (For Prepaid)
SERVICE ON SMS : Just Send to 50800 (Toll Free)
Service Request Message Code
Activation of CLIP A-CLIP
Activation of Itemised Bill A-IBILL
Activate Voice Mail A-VMS
Activate National Roaming A-NROAM
Activate International Roaming A-IROAM
Activate Missed Call Alert SUBMA
To check the Billed & Unbilled Amount AMT or OAMT
To check the Rate Plan RP or PLAN
MIN Number MIN
Deactivate Missed Call Alert UNSUBMA
Deactivate CLIP D-CLIP
Deactivate Itemised bill D-IBILL
Deactivate Voice Mail D-VMS
Deactivate National Roaming D-NROAM
Deactivate International Roaming D-IROAM
VAS SINFO
eBills - For assigning Email ID Email<space>The eMail ID
eBills - To Replace Email ID Newemail<space> The eMail ID
Emergency ISD Activation* EISD
*For EISD SMS to be sent to 50111 ( Toll Free )
Assuring you the best of services at all times.
Best regards,
For Loop Mobile (India) Ltd
Customer Service Delivery
This is an automated response to your email.
From: Shailesh Lovlekar [mailto:[protected]@gmail.com]
Sent: Saturday, August 18, 2012 11:31 PM
To: Mobile Assist; CustomerCare; [protected]@loopcellular.com; Redressal Mum
Subject: Unnecessarily charged on Internet usage
Respected Madam / Sir,
This is to inform you that I am seriously unsatisfied with loop services.
Today when I checked my mobile bill at loop mobile customer care, I was shocked Loop mobile charged me more than Rs 500 for internet usage, I would just like to know why I am charged for internet usage, for the cell phone which does not support Internet.
I seek a complete waiver for this internet usage.
I hope for your co-operation in settling the issue at the earliest. My cell no is [protected].
--
Regarda,
Shailesh Lovlekar.
--
Regarda,
Shailesh Lovlekar.
My name is vishal gulab singh, my number is [protected].& [protected]
membar get membar card 5 jan 2013 I had received a sms from Loop side
that {special combo offer 25rs talktime + 1gb internet +50SMS (l + n)
only at rs 33 to avail the offer rechg with rs33 or send combo33 to
50505 pack benifits 7 days}
so i made 33rs recharge [protected] this no. Then I used internet My
entire balance ended i will call customer care exucative mr aftab
ansari He said the number of you have already active free sms scheme
So you were the only balance i told mr aftab ansari u dont mention sms
T & c apply so this is fraud from ur side pls mention my complaint &
give me the complaint no. he told sorry sir but i dont give u any
complaint no
i contact your mobile assist ms Deepali Shelke & mr Akhilesh Pandey
but nobody give me solution or complaint no. this is ur service If you
lock in losses compony
But you do not foul pls provide my scheme or give me complaint no.
regards
vishal singh
membar get membar card 5 jan 2013 I had received a sms from Loop side
that {special combo offer 25rs talktime + 1gb internet +50SMS (l + n)
only at rs 33 to avail the offer rechg with rs33 or send combo33 to
50505 pack benifits 7 days}
so i made 33rs recharge [protected] this no. Then I used internet My
entire balance ended i will call customer care exucative mr aftab
ansari He said the number of you have already active free sms scheme
So you were the only balance i told mr aftab ansari u dont mention sms
T & c apply so this is fraud from ur side pls mention my complaint &
give me the complaint no. he told sorry sir but i dont give u any
complaint no
i contact your mobile assist ms Deepali Shelke & mr Akhilesh Pandey
but nobody give me solution or complaint no. this is ur service If you
lock in losses compony
But you do not foul pls provide my scheme or give me complaint no.
regards
vishal singh
excess billing
my loop mumbai no. [protected]. complaint for excess billing in the month of jan 2014.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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+91 22 2844 0800
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Loop Mobile — Forwarded to request for prepaid card active
Dear,I have [protected] got the prepaid card on dated 17.10.2009. Morning 11.0 AM. But this card till today is not active ate.
I have already my all document submitted.
pls. forward request for prepaid card ativate to loop mobile service center.
Pls. start the above number in between 2 hours.