[Resolved]  LPG — Non receipt of cylinder/ no booking

Respected sir, it is really painful to approach just for the booking of the cylinder and non reciept of cylinder on time despite booking on toll free no. my connection is with O P Gas agency, 9, CSC, Nirman Vihar, Delhi-110092 with phone nos. 22543244, 22516817, and toll free no 1260 . but all the customer of the above said agency are having one genuine problem that these persons sitting at hte agency"s office either do not pick the phone ootherwise their phone remains busy. we are working couple and in this age of technologically so advanced with improved communication and fast modes for contact and provision for best customer support and care , we are not in a position to even book a genuine cylinder for domestic purposes. it is really frustrating that despite so many nos. given on the reciept not even a single no.is responding. i tried to book the cylinder on toll free no . 1260 on 20-1-08 with booking no 100 , till today no delievery is done and we have to borrow from our neighbours. i tried even customer care non.[protected], IVRS no.[protected] but only they are singing a same song i.e. " this no. is busy, please dial after some time" . what is this. to whom we should contact in this case o[censored]tter confusion and frustration. We know Indian oil is a Fortune listed company but they should also take such type of customers complaints seriously and should take the necessary step and action these agencys and improve the booking procedure. i hope there will be some impact of this short complaint.
thanks
sudhir saxena
F-227/A, Laxmi Nagar, Delhi 110092
[protected]@indiatimes.com
[protected]
Connection no. VR0070