[Resolved]  ‘kelvinator Kc314Gn’ — No cooling

Address:

Amravati, Maharashtra

Respected Sir/Madam,
I am the customer of your Videocon product named ‘KELVINATOR KC314GN’ having Set Sr. No.[protected]. That I purchased the said product on 07/04/2011 From retailer named ‘M/s Harish Electronics ‘ Amravati (M.S.) by paying the consideration of Rs. 17,000/- (Seventeen Thousand)in cash. That I received the delivery of the goods on the very day and thereafter I took it at home and plug it , but surprisingly it didn’t worked properly, therefore I contacted the retailer and service provider for assistance, that initially the problem was of cooling related, but later on as the service provider repaired it the problem for the time being resolved, but again after a week same problem persisted, therefore I again contacted and asked to repair. This time also the service provider opened the parts and repaired it and stated that it is internal problem. That that again within weeks same problem aroused, hence I contacted to your companies District service provider and area manager Mr. Akshay Nanawati, but I am badly disappointed from this service provider and his services. That I am consistently and regularly visiting the office and service centre and looking forward for the positive reply from the company , in fact the said service provider did not contacted and conveyed my problem to the company and also did not furnished me the details thereof, but as today I came to know that said service provider forwarded my complaint/ grudge to the company for the RAN(Replace against New) on 24.08.2011 and again he asked me to wait for month, this again caused me to great mental, physical and financial loss, agony and strains. Therefore I directly sending my complaint to the company and looking for positive reply of RAN.
That I regularly contacted and intimated the company about the faulty product and by getting following numbers as complaint numbers.
i) NAG[protected] Dated 09.06.2011
ii) AKO[protected] Dated 31.07.2011
iii) AKO[protected] Dated 04.08.2011
iv) AKO[protected] Dated 13.09.2011

Kindly do needful in expediently resolving my complaint and grant me a new branded above product along with the new warranty.
Yours Faithfully
Nikhil P. Mahure
Amravati