Luminous Inverter — poor service

as commented by Mr.Rajesh Singla regarding TATA INDICOM NTERNET Service he cant access to the service but how can Mr.Rajesh approved to other service provider like why not he adopted the his advice on himself.If someone buy his reccommended product or that product is failed to his area, is he responsible for that.

600 va ups — POOR PERFORMANCE

I HAVE PURCHASED A 600VA UPS THREE MONTHS AGO. BUT ITS PERFORMANCE IS VERY BAD FROM THE FIRST TIME INSTALATION. WHEN POWER IS GOES, IT NOT PRODUCES THE BACK-UP. WHATEVER ITS BATTERY IS COMPLITLY CHARGED.
PLEASE LOOK AFTER THE PROBLEM AS SOON AS POSSIBLE. DUE TO THIS FOUR TIMES MY PC WINDOW CRRUPT.
THANK YOU

I have purchased one 650VA Luminous inverter two year back from Luminous dealer in Gurgaon. Two months back I have repaired the inverter but now it has started giving the problem again. Best of my knowledge the battery is not charging. It could be charger problem or battery problem. Pleasde send your service engineer to visit the following address.

Dinesh Verma
E-29 Ground Floor,
Sun City, Sector - 54,
Gurgaon (Haryana) - 122003

Tel: +[protected]
Mobile: +91 [protected]

we have 1400Va long backup inveter .my luminus inverter working good .but suddenly my inverter was not working and my inverter showing bettery low that is problem.and my tube lighties and fans are connected with inverter goes off and after few minutes regain their power. also creates problem in bearing full load. please send ur macnic in my below address. Inveter is also not charging the battrey properly. thanks

G.K.Aneja
6/53 Chiranjeev Vihar,
Ghaziabad
Ph.-[protected], 4559083

Kindly arrange to check water level for my Luminus Inverter Sine Wave 1400 VA. Date of Purchase is 4/2008.

Kindly arrange to check the water level for my Luminus Inverter Sine Wave 1400 VA purchased in 4/2008. Contact address is F-2/ A-62/ Extension - II, Shalimar Garden, Shahibabad, Ghaziabad, UP-201005 anytime after 2.30 PM. Contact number is [protected].

Hi,
I bought a luminous inverter in the year 2008, and still thats under warrantybut yesterday all of the sudden it stopped working.all the light seem normal however at the back of the inverter there is pin socket and that got burnt.The power suppy from the inverter got stopped.i have informed the shop from i puchased that.
kindly provide help as soon as possible.
My address:
2C164, vasundhara, Ghaziabd

Same Prob withme

Sir,
I was make complaint vide No.271593 on 10/05/2009 but till date no response has been received so far. However, my inverter has no output given since two days. Request to please look into the matter at your best earliest possible time.
Would appreciate if my complaint can be action on time.
Pleas send your service engineer to visit the following address.

Anil Kumar, 6/151, Keshav Kunj-II,
Sector-02, Rajinder Nagar, Sahibabad
Ghaziabad (Mob.No.[protected])

Dear sir,

i bolla srinu babu purchased an luminous inverter in 2008 from haryana sonepat, now i shifted my job to ojeypore(orissa), now my inverter is not working properly, i complained two times my com numbersa are, UL23099, CMP[protected], CMP[protected], so please kindly do the need full, Thanks,

Regards,
B.srinu babu,
[protected],
jeypore, orissa,
Ballarpur industries limited(sewa).

Inverter — Poor service

We bought microtek invertor in october 2008, but now we are facing a lot of problem and again customer care department is not responding properly. After 8 mnths they are saying there is some problem in the wiring. They are just loosing their valuable customers by not responding and not giving proper services.

I am in Gorakhpur City Uttar Pradesh I purchase a luminous inverter 600VA.My inverter is not working properly. My waranty period is 7.08.09 Icomplained to service centre. I complained to service centre on date 08.07.09 but at that time there is no response by service centre of Gorakhpur Very poor service.

Poor service – Luminous Inverter

I have been trying to approach the Company but in vain. Only the call center is approachable but they cannot help beyond taking the complaint. I have the following grievances :
(1) The call center says that the mechanic will come between 24 hours to 48 hours, but they come after even 3 days.
(2) The call center has given 8 telephone numbers but none is picked up. The numbers are 40778221, 40778222, 25558913, 25558914, 25558915, 25558916, 25558917 and 25558918.
(3) The website of the company - www.luminousindia.com - doesn't show any address of the company. It has been done deliberately so that no complainant could reach them.
(4) The website doesn't show any phone numbers except Toll Free numbers.
(5) The website does have the features of 'Feedback Form' and 'Complaint Form', but after feeding the relevant details, the "submit" button doesn't show action after pressing it.
(6) The call center has given one e-mail address of the company, but on my sending the mails, the company has not responded back.

Praveen Grover
Mobile No. [protected]

Please send me Luminous service center address in Hyderabad

Luminous inverters — bad service

Complaint Details : Date of Purchase - 18.05.2008 Bill No. DE/11994/08-09 (Luminous 800VA Inverter
Ups and Luminous Battery 1600 with 24months warranty.
The product failed to work on 30.04.2009. I informed the company as well
as the dealer. The dealer refused to help, the companygave the time of 24
to 48 hrs.but the electrician of the company reached after 4days after
reminding frequantely. The electrician tride to repair the product. Till
16.05.2009 I noted that the product was not working properly. Informed the
service center immediately. They gave the time again for 24 to 48 hrs but the engeneer came after 4 days. He changed the faulty part. The product remained fail when the electric suply faild for two hours. I further informed the company but now they did not take the complaint this time and suggested to change the bettery, while the electrician of the company checked the bettery and found it OK. If any of the product (inverter or bettery) is faulty, the company should either repair or change the same because the fault occured within warraty.
Till date no one visited to solve the problem .
The complaint No. provided by the core center is 275077.
You are requested to kindly help the needful and oblige.
Thanking You.

Sanjeev Kumar Sharma
[protected]

The Product (Inverter) should be changed.

Luminous — post purchase services

hello,

we want to logg the complaint against LUMINIOUS . WE HAVE LOGGED THE CALL ON LUMINIOUS CALL CENTER ON 27.07.09 CALL LOCK NO IS DLI319257 .after 48 hrs ups engg has come but he did not rectify the problem due to non avalibity of parts. he said next day he will come and replace the part.
Next day he has come and told me that battery have a problem and it need to be replace and this replacement will take another 4-5 days. i have contact MR Bakshi(Battery area Inchargh)he also said your battery will replaced after 4 days then i have contact his regional manager Mr sureshand he assured me that on 31.07.09 your problem would be resolved.4 days already has gone . here 10-12 daily power cut.
I am facing lot of problem due to inverter problem. Problem is still unresolved call center is saying problem will take some more time.

You are requested to kindly look into matter because co are playing with consumer and we are helpless.

for your reference we are attaching the mail correspondance



----- Forwarded Message ----
From: mahesh gupta <[protected]@yahoo.com>
To: [protected]@sargroup.com
Sent: Thursday, 30 July, 2009 12:27:51 PM
Subject: Complaint ragarding battery


Kind Attention Mr.Suresh/ Mr. Bharat

This has reference to our complaint no. DL/319257 regarding our luminous invertor that was locked on 27.07.09. Noone came to resolve the complaint on 27 july`2009.Someone came on 28 july`09 in the late evening.But he said he did not have the required part i.e.PCB which he promised to bring the next day. Then on 29 july`09 he told us that there was battery problem and he will take this battery for replacement and give a standby battery till that was replaced.
On 30july`09 no one has come till now. We have talked to Mr.Bakshi (contact no.[protected]) and Mr.B.N.Sharma (Contact no.[protected]). They have told us that it will take 4-5 days to relace the battery.
We cannot expect this kind of service from a company like Luminous .
Please resolve our complaint at the earliest as already 4 days have passed and solution has been given.

Mahesh Gupta


thanks and regards
Mahesh Gupta

Will you please provide me with the address, phone number and e-mail Id of your Luminus Inverter dealership in Kerala. I am having problems with my inverter.

Sincerely,


P A THOMAS

LUMINOUS INVERTER — Poor Service, Poor technician

We have purchase Luminous Inverter at April ‘05, now we have take AMC. But we faced a big problem in our inverter. We have booked so many complain DA24928, DA26307, DA31152, and DA31784 but we have not satisfied response from your side. Our problem does not shoot out. People from the service center came and correct it then after few hours create same problem. Now WE ARE COMPELED TO TAKE THE ISSUUE TO THE CONSUMER COURT AGAINST LUMINOUS

i had purchased a luminous inverter on feb 2009 and got the firslt battery replacement on 23/6/09 and now again my battery is dead saying one cell is not functioning so to replace it again, according to this every 3 month i have to replace my battery very very very very poor service and very very very bad manufacturing