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Luminous Inverter — poor service

Dear sir,
we have purchased a Luminous inverter 800 va with Exide battery Inva Queen450 on 12.03.2010 Ref.cash memo no-365, dt-12.03.2010 by name my wife -Kakoli Biswas from Battery Centre , Madhyamgram , Kol-700129 , westbengal.After that during loadsheding the backup time is 5 - 45 min.for 3 cfl(15w) and one TV. Battery showing low .Complain done verbally on 16.03, 17.03,& 19.03.2010 . They alwayas assuring it will taken necessary arrengement. But till 9.30pm on 19.03.2010 no action taken. we felt very very poor service from your authorised delear - Battery centre,Rani park,Madhyamgram Chowmatha , tel. no-[protected]/[protected], Kol-700129.

sincerely.
Bidhan ch. Biswas
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LUMINOUS INVERTER — as below

I am staying at L-128, Kavinagar Ghaziabad. Smart charge light is blinking and inveter is not charging since yesterday after filling water in the battery. My Phone is [protected]. Please send some body today
Qamruddin

Luminus Inverter — Service is not on time & Very bad Service

This is B.K. Bansal Director of Venu Polymers (I) Pvt Ltd, I am customer of Luminus Inverter I have 4 luminus inverter. I am facing alot of problem with luminus service. i have complained on 20th August 2009 but no body is responsible for the call, unessasery my staff is going on off due to electric problem.
Last complaint no is given by luminus service is DL -333264. Kindly look on this and do the needful as soon as possible.Further any clarification feel free to contact on [protected]
hello sir, my luminus inverter working good .but yesterday suddenly my inverter was not working and my inverter showing bettery low that is problem.and my CFL [20 watt] and fan are connected with inverter.please send ur macnic in my below address...


manishankar rai navodaya ward hatta
district damoh
madhaya pradesh
ph:-[protected]
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i am technician working on 2.5kva luminious inverter card i have change all the mosfet and even the intergratedcircuit yet is not supplying any output voltage at all what can i do.
my inverter some problem please arenge complaint man thnk. ph.[protected]
hi
i Hi, I m laxman negi. I PURCHASED AN UPS LAST YEAR SL NO-B04j[protected]A6, BUT I M FACING SOME PROBLEM i.e CURRENT SUPPLY AUTOMATICALLY STOPS AND ZERO BACK UP.KINDLY SEND UR TECHNICIAN IMMEDIATELY, MY Address is i-140, sector-22, noida. MY NO IS [protected].
I have purchase LPG geyser purchase dealer : J.S.Electrical, chandigarh road, punjab dec-2009. passed 4 month not working my geyser many problem. service enginers not properly working. only agerument .please check luminous bed services.

kindly change my geyser for better servives


Regards
Rajesh Kodwani
MANAGER (IT)
Poddar Tyres Limited
G.T.ROAD
Ludhiana - Punjab 141420
Mobile No - [protected]
http://www.bedrocktyres.com
Dear Sir/ Madam,

I have purchase one year back a inverter machine from your dealer, but the machine has been creating a problem by the charging light.The charging light has been showing as dipper light contineously last one week.


Regards,

S.C.Gupta
[protected]
29/25, West Patel Nagar,
New Delhi-110 008

LUMINOUS INVERTER — No Output

I had purchased a Luminous Inverter 800 VA but it shows no output. Even company's customer care number does not work. What the hell they are doing? Are they fooling the customers?. Kindly give me the proper assistance.
I am Practishing Chartered Accountant purchase a luminious shine web invertor from Jashwani Electricals, mandla (M.P.) since 1 year ago. but in this period till date we are very upset for the performance of invertor.we already complaint to dealer than dealer replace this but problem are not solved & invertor also not working properly.
pls. rectified our problem urgently.
thanks
materials purchage on 10.04.2010 from patra eloctronic, cuttack, odissa.not kiping back up for not more than 20minits

Your Transformer — poor service at ghaziabad station

Dear sir,

we are living at ghaziabad ( Siddarth vihar near vijay nagar chck post ) lying last five years but the power supply is not proper and the transformer is stated there that is poor condition & Your All officer is listen the complaints so please take care about this complaint.
Poor service – Luminous Inverter

I have been trying to approach the Company but in vain. Only the call center is approachable but they cannot help beyond taking the complaint. I have the following grievances :
(1) The call center says that the mechanic will come between 24 hours to 48 hours, but they come after even 3 days.
(2) The call center has given 8 telephone numbers but none is picked up. The numbers are 40778221, 40778222, 25558913, 25558914, 25558915, 25558916, 25558917 and 25558918.
(3) The website of the company - www.luminousindia.com - doesn't show any address of the company. It has been done deliberately so that no complainant could reach them.
(4) The website doesn't show any phone numbers except Toll Free numbers.
(5) The website does have the features of 'Feedback Form' and 'Complaint Form', but after feeding the relevant details, the "submit" button doesn't show action after pressing it.
(6) The call center has given one e-mail address of the company, but on my sending the mails, the company has not responded back.

Sonia
Mobile No. [protected]

Luminous inverters — Poor Product Quality

Less than a year of buying 1500KVA double battery Luminous Invertor, poorer by 20 grands, but still no relief from frequent light outs. This 'top' model from Luminous kitty has already been "serviced" at least 10 times while the warranty period is still on. The "brand new" "Luminous" batteries replaced once, and almost all the parts of the invertor repaired or replaced in the last 10 months.

As always Luminous is too busy to sell to new customers than to seriously look at issues with existing ones. Post Sale Service has been allright as they do turnup a few days after every complaint, but the product quality of at least the piece they sold me is BAD BAD BAD... really BAD...

I am really worried for the period when the warranty runs out...

LUMINOUS INVERTER 600VA — UNSATISFIED SERVICE

I am retired army officer. I have purchased a Luminious sine wave 600VA inverter. It was initially found defective. Company has sent service provider and got it repaired instead of replacement. Since installation it has appeared four more time defects . Company has provided only repair or replacement of defective part after 8 to 15 days of complaint. I have not seen such type inconvenience in other inverters. Please do some solution to make it in continue working condition.

Thanking you

Yours

CL Yadav

Manisha Inverter Shop — Inverter battery and wiring

I have purchased Luminuos inverter and Exact batteries from Manisha Inverter Shop as on 24-May-2010. I paid Rs. 100 to book the order. He did not have 200 AH battery so he said that he will give me Inverter and 150 AH battery and replace the 150 AH battery with 200 AH after 2 days. I paid additional Rs. 12000 (Rs. 1,400 pending) to him after installing Inveter and 150 AH battery. However, the bill still says Rs. 13,400 pending. He did not replace the batteries and did not finish the full wiring. I called him so many times. He says he do not have 200 AH batteries and replace once he have it and said that he will come tomorrow to complete the wiring but did not come to complete the wiring. This is happening since I 10-15 days. What should I do?

Please assist.

Thanks and Regards,

Mahesh Waghamare.
Will you please provide me with the address, phone number and e-mail Id of your Luminus Inverter dealership in coonoor (tamil nadu).A place close to ooty. I am having problems with my inverter.

Maj Rajat Mohan
[protected] -m
[protected]@yahoo.co.in
i have complaint to agra service centre before 1 and half month but it is not hearing my complaint. i also talked the service centre manager but he is not interested my problem. so please give me good service. AMIT KUMAR MOB [protected] . [protected]
My name is Shivratan ([protected]) and i am working in cunsumer court as a accountant. My battery has been dead and it is in warrenty. I have complained before 10 days but no one is not coming . Kindly solveout my problem ASAP (Dl 702872 & Dl 705432)
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