[Resolved]  Mahanagar Gas Ltd. / Png Service — higher billing

Address:

Mumbai City, Maharashtra

Rohit Kumar R. Pandey
Advocate, High Court
304/E/2, N.G. Park,Shiv Vallabh Cross Road, Rawal Pada, Dahisar (E),
Mumbai – 400 068. Cell.[protected]
Res. 2896 9303
______________________________________________________________________

6th December, 2010

To,
The Concern Authority,
Billing Department,
Mahanagar Gas Ltd.

Ref: BP. No. [protected]
CA. No.[protected]
Bill: November, 2010
_______________________

Sub: Higher Bill
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Sir/ Madam,
This is in reference to your dispatched bill for the month of November 2010, which is much higher, as such I address you this letter to you as fallows:
1. The bill stands in the name of my father Mr. Ram Lalit Brijraj Pandey and I am staying with my father, and availing/Consuming your service of PNG.
2. Since beginning of the PNG Connection when I have not got any bill from your side even after passing of five to six months then I personally enquired to your Bandra office and came to know that the due to incomplete address you are sending my bill some where else. Then I rectify the mistake and subsequently received the Bill of Rs. 889/- which I have paid and received the acknowledgement in your next Bill.
3. Subsequently, I have got the Second bill amounting to Rs.381/-, for the month of January 2010, which I have paid on 17.02.2010 and time meter reading was 93A.
4. After that, I have got another bill for the month of Rs. 1619/- which I have avoid to pay as the bill was to much high and made complaint to tour office. Later, I got Bill for the moth of May, 2010 amounting of Rs. 407/- which I have paid on 28.05.2010 before the due date, that time the meter reading was 119.
5. Subsequently, I have received one bill which I have not paid because my query was pending in respect of the higher bill and after that I have received another bill for the moth of September, 2010 amounting of Rs. 1184/-. Kindly note that the September month bill I have received after the due date hence the bill not been pain as I was awaiting another bill for payment. The meter reading was 189 A in the month of September, 2010.
6. Subsequently, two days before on 4th December, 2010, I have received the Bill amounting to Rs. 3125/- which is much, much higher. Kindly note that the my family consist of only four members two adults and two small kids below six years old. Just think, if bill for four months came Rs.1184/- and after two months bill increases three times more.
7. Kindly note that, I am an Advocate by profession and every time I never get time to see such small tings but here the questions of failure of system and mechanism. I further state that either you are deliberately sending more bills or sending bill just an assumption.
8. It is pertinent to note that, since beginning of the PNG Connection, your man came to take meter reading only two times till date but came to collect the cheque so many times. Kindly note that, when my family consists eight members that time I was using cylinder and that one cylinder I consume one and half months, it means if I was using one cylinder that time the Expenses on one of Rs. Nearly 300/- and when my family consist only two adult two kids, the bills are coming so much high. It means that either you are not functioning proper or your mechanism is fail.
9. Similarly, I made complaint some months before for and on behalf of my neighbor Mr. Vijay Jadhav. In his case, he got the bill of Rs. 2500/- only for two months and after making complaint you send bill of Rs. 500/- after rectification. It itself shows you are sending bill carelessly and just based on assumption.
10. In this way, I am not expecting any better service to your kind selves but at least send proper bills. Inspite of this, in my surroundings, most of the person cut the connection of PNG due to higher bill and inadequate service and most of the society refuse to take the connection of the PNG.
11. Lastly, in this premise, I once again request you and remind you, kindly look into this matter at the earliest and try to improve your inadequate systems. I further state that every time I don’t have time to do only these work to remind you and make complaint in respect of the same. Otherwise, I shall constrain to take legal action against you before consumer forum at your own costs.

Yours truly

Rohit R. Pandey
(Advocate)


C.C. to Head Office by Courier