[Resolved]  Mahanagar Gas — New PNG connection is still not done after 3 months

I kalawatidevi Ramnaresh Jaiswal have applied for new PNG connection in mahanagar gas limited in February, 2022 and submitted the document(Adhaar card and share certificate) and the security deposit money online. After 3 weeks when I track the status of my connection It was showing improper document so again I submitted the document(Adhaar card and Sale of agreement) in march. Again waiting for more than two weeks I again check the status of the connection but it is still not updated then again I mail to them asking about my status about the update of status and when will I get connection. But they didn't give satisfactory response then I started calling to customer care number to know whether the status of my connection. After calling to them they told me that we received your document you will get connection done within 90 days I make an alert so that you can get the connection done and this type of same response they are giving from April to now also that I am generating an alert so that you can get the connection but after 90 days also connection is still pending,
So please take necessary action so that I can get new PNG connection as early as possible Because My family members are desperately waiting for PNG connection.

I am also attaching mail responses from mahanagar gas limited.

complaint no(docket no[protected]
+4 photos
Was this information helpful?
No (0)
Yes (0)
Jul 5, 2022
Complaint marked as Resolved 
To resolve this issue I again registered a complaint on INGRAM(Integrated grievance redressal mechanism) Portal. Within 3 to 4 days we got a call from mahanagar gas limited about the connection and week after a call they came to our house and they installed the new meter. this how my new PNG connection issue got resolved.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Mahanagar Gas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Mahanagar Gas  Phone
    +91 22 2401 2400
    Mahanagar Gas  Address
    G-33 Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
    View all Mahanagar Gas contact information