[Resolved] Mahanagar Gas — CA No.:[protected] Name Transfer is still not reflecting although MGL confirmed Mobile App stopped working abruptly.

[Resolved] Mahanagar Gas — CA No.:[protected] Name Transfer is still not reflecting although MGL confirmed Mobile App stopped working abruptly.

S shitalj87 from Mumbai, Maharashtra May 9, 2023 May 10, 2023 This thread was updated on May 10, 2023

I had raised a request for name transfer and I got a reply that the name transfer is successful and processed. Screenshot of the mail attached. The website still shows the old owner's name and does not show my name. Screenshot attached. Also, mobile app has stopped working abruptly. It prompts to input mobile number and then simply displays error occurred and further nothing happens. Please look into these issues asap. +2 photos Was this information helpful? No (0) Yes (0)
May 10, 2023 Complaint marked as Resolved My number is exposed hence want to close this
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shitalj87

from Mumbai, Maharashtra

May 10, 2023

I got a call for this today and now the issue has gotten worse. I'm able to login in mobile app but an additional connection is being displayed when I login. Also the account details are not that of me anymore. Please refer to the screenshots attached.
Further the changed name is STILL not reflecting on the website. Latest Screenshot of the website is attached.
The helpdesk engineer who called me said that this issue is happening because of the my previous payment being stuck in their gateway. I dont understand what has name change got to do with previous payment being stuck. Infact I received a printed physical bill which showed my previous payment was successful. This issue needs a senior person's attention now as the current engineer is not able to correlate GUI access, payment status and name change in MGL's database.