[Resolved]  Mahindra Duro — Defective parts & poor service from Dealer

Address:

Mumbai Suburban, Maharashtra

Hi,

We would like to bring to your notice the poor service provided by Mahindra Dealer at Saki Naka (AMIT of Synergy Auto Inc.).

The vehicle was purchased on 28the Feb 2012 with the full payment of Rs.55,000/- and the vehicle was delivered to us after 17the March 2012 around 8pm, due to which we could not inspect the vehicle properly.

List of defects with the vehicle:
1) The next day we found theat the part of the handle below the speedometer was cracked in thee center.
2) We had asked the dealer to fix "guards" for the bike, due to which a part near the leg rest and come apart.
3) When we went to fill fuel in the vehicle about a week back we noticed now theat the fuel cap is cracked!!!!!!!

Looks like the vehicle will slowly but surely have more and more defects cropping up in the monthes to come. We have informed the dealer of the same but he just keeps saying, the parts have not arrived or that it must be our fault that some part has broken. This is completely nonsensical as we have not even used the vehicle to its full extent because of all these defects. And to top it all this dealer was very rude to my father who went to give the vehicle to them for .After a heated argument with the dealer the bike has been kept with the dealer for servicing/rectifying the defects. This was the last straw therefore we decided to put a complaint against this dealer.

Details of the vehicle:
Vehicle no - MH02 CN 9811
Colour - Black
Make - Mahindra Duro
Vehicle is booked in my Father's name

I hope the Mahindra authorities will look into this matter at the earliest.

regards,

Sudhir Pillai