[Resolved]  Mahindra & Mahindra — Paint

Address:

Ernakulam, Kerala

I am a proud owner of Mahindra Xylo E8 purchased in the month of December 2009 Since the launching of Mahindra Scorpio. I am one of your customer and was fully satisfied with the performance and services provided to me from the dealer at Kochi Now after the purchase of Xylo I am not at all happy regarding the response from the company as well from the dealer. I purchased the high end vehicle with all options which was available during that time I opted the full option vehicle after paying Rs.1,50,000/ extra compared to next lower end model, to get full satisfaction and to avail all features with full quality On receipt of the vehicle it self I noticed gum marking on the body When this was brought to the notice of the service Manager, the gum marking was erased with some chemical Thereafter I noticed the out look of paint which has a dirty look I was under the impression that dirt has resulted due to transportation Immediately the vehicle was serviced but the same dirt back ground was there again Hence a written complaint was preferred to the service Manager TVS. Unfortunately there was no response from their end. On the next servicing date also the same complaint was given to him He has not even the minimum courtesy to inspect the vehicle which was available there. I have noticed that paints are being peeled off from the body and body colour is seen even a small touch Some times the doors were being touched slightly on the garage wall while opening Even for a small touch the paint is being peeled off from the body and body colour is visible . More over there is a dirty look to make others believe that the paint used is not of good quality On two occasions I have preferred written complaint to the Service managed of your dealer.

The same complaint was preferred while the customer care division of Mahindra and Mahindra during their call after each and every servicing The same was forwarded to your customer care manager herein Kochi . She showed the minimum courtesy to call me and asked me to bring the vehicle for inspection Accordingly the vehicle was brought one, photo graphs were taken and a team inspected my vehicle There after there is no response from their side yet I strongly believe that there is warranty for my car paint even otherwise there is deficiency of quality and the painting was not done properly with care.