[Resolved]  Mahindra Renault - Logan Car — Delivery of product delayed

Sub: Buying Logan: Frustrating experience:
I booked Logan 1.4GLX Edge connect on 27th June 2009 with:
AVIS motors pvt. Ltd., Kailsh Heights Phase I,
Safeed Pool, Sakinaka
Mumbai – 400 072.
Tel.:[protected]/8 Fax:[protected]
I was informed by dealer on 2nd July that vehicle has reached storeroom situated outskirts of Mumbai and on paying full amount, vehicle will be delivered.
I paid remaining amount in full on 07/07/2009(Cheque No: 325093 SBI Bandra-East, Mumbai).
Amount got deposited on AVIS motors Pvt. Ltd. Account on 09/07/2009.
On 9th July (Thursday) it was revealed that though vehicle arrived (on 2nd Jul) its invoice is missing. From 9th till today 13th every day I was told same thing that Invoice is lost by Mahindra and until invoice comes nothing can be done(paying of octroi, RTI & Insurance formalities which again are going to take 2/3 days.).
I was told that even Fax from Mahindra(invoice) can work but last 4/5 days mare Fax could not be managed.
I do not know whether it is really flaw from Mahindra or Dealer is buying time for some other reason.
I paid around 6 lakhs with confidence but it is shaken and now unfortunately I am suspecting everything.
Please give me details of all these and help me in re-gaining confidence on Mahindra.
Yours Sincerely,

Vinayak Sharad Kulkarni
D-401, Blue Fields, Pacific Enclave
GL Compound, Near Hiranandani Hospital, Powai
Mumbai – 400 076.
Ph: Mobile: [protected]
Land line:[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Renault
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    1529
    Pending
    200
    Resolved
    1189
    Renault Address
    ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
    View all Renault contact information