[Resolved] Mahindra Scorpio — rusting

sashikalanethi

from Chennai, Tamil Nadu

Address:

Tiruvallur, Tamil Nadu

Dear sir,

I purchased madindra scorpio 2years back TN 20 AC 1999 and i followed all the instructions provided by the company ,inspite i park my car only in a close shed .. know the enamel (paint) coming out and rusting starts very badly ,i approached the company they say to paint the whole vehicle which is costing more than a lakh . inspite of spending lakhs to buy the car its not worth and that i have to bear the charge.They are not even bothered to give proper reply pleace take required action where i can get justice

thank u
faithfully
A.J.Kabali

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Vijayabalan

from Chennai, Tamil Nadu

Dear Sir,

Vehicle No : TN 10 AE 1666

Vehicle Model : Scorpio EX – Color White

Engine No: MAITA2GNKD2J30286

Chassis no: 4

Date of Reg : 21/10/2011

Date of Delivery: 17/10/2011

Vehicle Owner : B .Vijayabalan

I have purchased the above vehicle from your dealer MPL in Nelson manickam raod, Chennai in the month of November 2011. Within the period of 5 months we noticed there is lot rust in the engine and showed to your dealer MPL services unit in virgumbakkam.

1. They told they will take photos and we will forwarded the same to Mahindra before one month and they told they will update, but till today they didn’t update about the solution.
2. Again today we went along with vehicle and showed them the vehicle, once again they told us to write to Mahindra customer care but we didn’t get any solution.

Finlay they told me that they can’t do anything, it will be taken care by the manufacturer i.e. Mahindra only and we are helpless.

I would like to know whether the dealer is having any moral responsibility or not? This type of treatment from your dealer not expected being Mahindra dealer which is reputed company in India.

Kindly find the attached file for the Photos of our vehicle. Seeing in this condition we are afraid to drive the vehicle on the road, because I may met any accident and we are worried in seeing the vehicle in this poor condition. This is my prestigious vehicle in our family, after purchase of the vehicle I am not getting proper customer care it is utter waste of my investment on this vehicle. My family people are so much worried and mental agony and what to do now.

I hope you will understand my situation and my family.

Therefore we request you to change the vehicle without any manufacturing fault. If not possible please take the vehicle back and return our amount immediately. Due to this problem
I unable to use the vehicle and it is affect my business too.

Kindly look into the matter urgently and solve my problem. Your immediate response will be appreciated.

Regards

Vijayabalan.B

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