[Resolved] Mahindra First Choice [MFCWL] — Not getting support for waiver of Extremely High Cancellation charges

Ankeeta Rustgi

from New Delhi, Delhi

Feb 26, 2023

Address: Nimal Towers, Udyog Vihar, Phase-IV,Gurgaon

Hi . This is in reference to a deal for selling my Nissan Sunny 4418, with Mahindra First Choice Gurgaon Branch dated[protected]. They transfered a token amount & took the Orignal RC.
Name : Ankita Rustgi ([protected]) However, due to personal unforseen reason & situation this morning in the family. Will not be able to carry out this transaction right now. Really sorry for the same.

However, as i spoke to the person on[protected] who was co-ordinating for the deal. Mr. Khagesh at Mahindra First choice & Rahul in thier finance team. They have asked me give Rs.10, 000/- i.e additional Rs.5000/- to be given to them to cancell transaction to get my RC . I am willing to return thier token amount right now with fair & nominal cancellation charges for the customer considering the situation.
This complaint is: They are Not allowing me to cancel the transaction & return the token amount of Rs.5000/- and returning my RC
They are demanding Rs.10, 000/- to return my RC (5000/- additional amount) .. Kindly help in waiver of these cancellation charges

Was this information helpful?

No (0)

Yes (1)

Mar 10, 2023

Complaint marked as Resolved

After escalation the issue to CEO, it was finally resolved - I returned token money of Rs.5000/- The person from Gurgaon office -cancelled the transaction acknowledging that he never informed me about cancellation charges, took One thousand of cancellation charges and returned my Orignal RC.

Mahindra First Choice [MFCWL] customer support has been notified about the posted complaint.