[Resolved]  Make My Trip, Air E Ticket — Non-friendly & frustrating experience on makemytrip.com

Address:

Mumbai City, Maharashtra

Hello Everyone,

Please note my worst experience with makemytrip.com as follows.
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I have recently purchased a round trip air ticket (Mumbai – Kolkata) on 8th December 2010, Wednesday from makemytrip.com. Booking ID is NF[protected]. I have done the payment by my debit card.

Though I have filled up the booking form with correct required details, I received tickets with different name. Immediately I contacted makemytrip.com office. Their official person assured me the correction within 24 hours. Dejectedly even now after 5 days there is no response from them. Hence recently I contacted them once again and to my surprise this time another female executive told me that makemytrip.com is not responsible for this blunder. Although she acknowledged that the system is facing some technical issues but nothing can be done for this goof-up. Moreover I was really shocked when I she told me that now correction in name can be done at the cost of Rs. 2000, which obviously should be bared from my side (customer side).

Finally I had no options but to spend more 2000 rupees to save my travel.

This is clear cheating case. My sincere request to all of you is to share this with all your friends & known ones. So they can not be a part of such cheating incidence. I have barred more amounts to keep my travel, but let’s make sure no one else end up with the same story.

I am attaching all the mail chain and relevant documents for your all reference.

Please don’t use makemytrip.com and be the judge - yourself on this case!

I am still wondering whether it was my mistake to keep trust on makemytrip.com.

emailme:ripon.[protected]@rediffmail.com
Mob:-[protected]