[Resolved]  Make My Trip — Booking ID generated but e ticket not generated and not allowed to board the plan.

Dear Sir,
I need to go to Hyderabad on 4th October for my Exam which is conducted every year. But due to make my trip negligence and no support from Indigo I was unable to go to Hyderabad and i need to wait fro full one year to go for exam again. But of this their is huge financial and mental loss occur to me. Kindly arrange for compensation from the company , I can provide all the relevant document in this regard.

Jist of case:-
My self A Suresh Babu, booked one e ticket through my relative Mr Pankaj on 3rd October from Make My Trip. from Bangalore to Hyderabad Indigo 6E-351, Booking ID FLT[protected] Rs 6988.00. After one hour of booking when I had not received my e ticket i contact to customer service of make my trip about the same, but service executive told that some problem was their and she had esclated the my complain and i will received the e ticket with in an hour , and confirm that I can leave from Bellary to catch the flight next morning from Bangalore. Accordingly I left from Bellary and ask my relative Mr Pankaj to follow for the same as i will not be get in touch with them while traveling from Bus. Mr Pankaj call their custom care number from 10 pm to 7 am morning but it was always make him in Que and no executive attained his call. I can provide the telephone bill in this regard. He wait in IVR for more than 1 hour, I can show the bill.

About 7.30 am in the morning Mr Pankaj call to indigo airline help line number in turn they cancall with make my trip customer care and Mr Bhupendra executive at make my trip say sorry for the mistake and ask that he can't do any thing , since no seat was their in the flight I am not allow to board on the flight. Due to system error your ticket was booked but no E ticket was generated. And assure to arrange for something.

I try to get some help from indigo staff from airport but they simply refuse that in their database my ticket was not booked and their are no seats available so they can not do any thing. i try to contact other airline but either all are full or seats are available in evening flight which was of no use for me as my exam start at 2pm on 4th October.

Because of make my trip mistake i am unable to give my exam, and with their assurance I left from Bellary to Bangalore or would had taken bus from Bellary to Hyderabad.

I need strict action to be taken against these company and better compensation should be provided to me in this regard.

Also suggest where i can complain against them which cause waste of my entire year.

A SURESH BABU

[protected] - Pankaj