[Resolved] Make My Trip — No valid permit for the bus

[Resolved] Make My Trip — No valid permit for the bus

A Anantha Krishna Moorthy S from Chennai, Tamil Nadu

I booked two bus ticket for a total of 7 passengers through make my trip.com for my journey from Madurai to Chennai for journey date 25th October, 2009. The PNR numbers are TBBK98883887 for 6 tickets and TBBK82825928 for 1 ticket. The coach operator was Photon Trans Co. and the coach type was Volvo. From the outer look of the bus itself I could sense a foul smell and it seems the driver does not have enough experience to handle a Volvo. The bus left Madurai by 10.10 pm and bvy around 4.30 am next day morning we were stopped by RTO officials near the toll gate after Villuppuram town. The driver stopped the vehicle and fled from the scene. The cleaner was showing some papers to the RTO officials and later the RTO officials informed us that they are siezing the bus since it does not have valid permits. By around 6.15 am one of the RTO driver drew the vehicle to Villupuram RTO office and they dropped us near the Villupuram bus stand. From there we had to find our own transport to reach our final destination. I arranged a Sumo for my family from Villuppuram to Chennai. It is the responsibility of both the operator and make my trip.com to ensure the passengers are not left stranded on mid way which is purely an operator mistake for not having the proper permits. I request make my trip.com to refund my full fare and also proper compensation for undergoing the trauma. Was this information helpful? No (0) Yes (0)
May 12, 2017 Complaint marked as Resolved Verified Support Nov 05, 2009 MakeMyTrip India Customer Care's response Dear Sir, Thank you for using MakeMyTrip to book your bus tickets. I apologise for the inconvenience you faced during your journey. Rest assured, we are taking this issue up with the bus operator very seriously and are seeking an explanation for this incident. At MakeMyTrip, customer satisfaction and delight comes above all else.. In keeping with this philosophy, we will be processing a FULL refund for the tickets booked by you under MakeMyTrip Booking IDs BUS[protected] and BUS[protected]. The total amount of Rs. 3850 will be refunded to your credit card account within 5 business days. Once the refund is processed, we will share a Refund Reference Number, which you can use to follow up with your credit card company. For the amount to actually reflect on your credit card statement is usually dependent on your billing cycle. Once again, I regret the inconvenience caused to you. We would appreciate you giving MakeMyTrip an opportunity to assist you with your travel needs again. Regards, Devika Khosla
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Derek George Henderson

I booked internal India flights with MakeMyTrip.com earlier this year. My booking reference from them was FLT[protected] & the Kingfisher Airlines PNR was CFWNQZ. The outward flight Delhi to Dharamsala was fine, but the airline cancelled the return flight on 29 October without notice. The airline authorities at the airport gave me written authorisation for a full refund which I was told I must obtain from Make My Trip. Since my return to the UK, I have emailed Make My Trip, attaching the refund authorisation, a dozen times, without any sign of a response. I have carefully checked my junk mail folder, so I am sure they have simply not answered my call for refund.
Derek