[Resolved]  Make My Trip — Ticket booking fraud

Dear Sir,

I had booked my tickets from MSP to DFW and return via make my trip India website with booking ID NN[protected], However since due to my wife's medical problem I had to rush back to Minneapolis on urgent basis . So I had to book an urgent ticket for me from DFW airtport(Dallas) to Minneapolis (MSP) with the details mentioned below. However, with the first interaction to the customer care executive at 4:40 pm today (23 March 2011 US time),I was told that the ticket is worth 395.00 USD and then after two minutes putting on hold he told me that now its available at 325.00 USD after talking to his manager, and there are just three seats available, meanwhile the call was disconnected, When I called again at 4:45 pm , there was another person and he told me that the price has gone up and its now 454.00 USD, and there is only one seat available, I was shocked after listening to this, but since I had reached the airport by that time and there was no way I could leave my wife alone in her bad situation so I asked him to booked the ticket, also I informed him about my urgency.

However, the more shocking thing was when I found that the flight was delayed by one hour and so meanwhile I tried to check the website at 5:30 pm for the prices, and I saw that the prices were 244.00 USD on many websites, I inquired at the the Sun country airline and they also told me that the prices is still 244.0 USD at 5:50 pm and there were two seats available at that time even after my booking my seat. I am completely frustrated with this kind of behavior of the customer care executive, and I request you to take some strong action against this. As I am a regular customer of Make my trip you can check my history by my email ID [protected]@gmail.com

This has happened to me in the past also when I booked my ticket from Minneapolis to India (booking ID US1101B01293) the price on the website was lower and the customer care executive had booked it at higher price and I had made the complaint against that.
Please look into this matter personally and seriously and refund my balance amount which was charged higher than the website price.


regards
-mahesh