[Resolved]  Make My Trip — Cash Back Promised but Refused

I had booked a package to Thailand for May-24 to May 30, 2013.

• Seller email id: naina.[protected]@makemy trip.com • Navision Booking ID is IN1305B5S34378 IN1305B5S34292 • Tour Code is : BPS0302M • Name of Tour: Bangkok Pattaya Special 3 Nights Pattaya & 2 Nights Bangkok • Amount:32228 per person

A friend and I were supposed to travel (one from Mumbai and one from Delhi) and we paid 5,400 extra for this customized package. Unfortunately my friend was unwell and since MMT refused to refund the tickets I had to travel alone. Despite repeated reminders by phone , email and SMS the tickets were mailed only one day before the flight. To my shock I noticed MMT had booked the tickets with the wrong names from the wrong cities.

When I informed them they said they will rebook the tickets but will cancel my friends package as he is not coming. I told them not to that as I will lose my cashback and since I have paid 64,000 and that is not a small amount. Naina Negi from MMT assured me that I would get the full cashback (I have SMS and Emails to prove this). I was supposed to get 7% cash back per person. However I have only got cash back for one booking.

When I contacted MMT they said one package has been cancelled and we dont give cashback for cancelled packages. This is blatant cheating by MMT. I have never cancelled any package.