[Resolved]  Make My Trip — Cheating during purchase of Airlines Ticket

Address:

North 24 Parganas, West Bengal

Response Via Email (Meha Vaidya) 04/05/2013 09.42 AM
Dear Mr. Bhadury,

Thank you for contacting MakeMyTrip Customer Support with your query related to Payment made for Booking ID NF[protected].

With reference to your query, we would like to inform you that the the ticket price shown as the time of booking was INR 6700 and the remaining amount was charged for the convenience fee.

We would like to inform you that Convenience fee is the facility charge which is required to be paid for online service. Convenience charge is non-refundable in except the cancellation cases. We would like to inform you that at the when you made booking on MakeMyTrip website, on "Traveller & Payment" option website shows convenience charges when you select any payment option.

Further, we have attached the screen shot of the page on which after entering all the details related to the card and payment, you can get the information about the convenience fees.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Meha Vaidya
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=CustomerSupportHeader


Customer By Email (Kaushik Bhadury .) 03/05/2013 03.12 PM
What is the meaning of convenience Charges?When you were showing certain amount before booking but during transection you were deducting other then what you have shown means it is kind of cheating with customer. Regards,Kaushik Bhadury
Email [protected]@yahoo.com
[protected]@gmail.com
Ph. +91 [protected]

From: MakeMyTrip
To: [protected]@yahoo.com
Sent: Friday, May 3, 2013 10:22 AM
Subject: Incident ID: [[protected]] MakeMyTrip Confirmation for Booking NF[protected]



Response Via Email (Meha Vaidya) 03/05/2013 10.22 AM
Dear Mr. Bhadury,

Thank you for contacting MakeMyTrip Customer Support with your query related to Payment made for Booking ID NF[protected].

With reference to your query, we would like to inform you that the the ticket price shown as the time of booking was INR 6700 and the remaining amount was charged for the convenience fee.

We would like to inform you that Convenience fee is the facility charge which is required to be paid for online service. Convenience charge is non-refundable in except the cancellation cases. We would like to inform you that at the when you made booking on MakeMyTrip website, on "Traveller & Payment" option website shows convenience charges when you select any payment option.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Meha Vaidya
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=CustomerSupportHeader




Auto-Response 02/05/2013 04.12 PM

Dear Kaushik Bhadury .,

Thank you for contacting MakeMyTrip.com.

A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).

Warm regards,
Team MakeMyTrip.com


P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)
3. Please click on Customer Complaints to reach out to the escalation matrix process on our website.



Customer By Email (Kaushik Bhadury .) 02/05/2013 04.12 PM
The ticket price shown was Rs, 6700 whereas money deducted is is Rs, 7060.Please clarify????
Regards,Kaushik Bhadury
Email [protected]@yahoo.com
[protected]@gmail.com
Ph. +91 [protected]