[Resolved]  Make My Trip — INR 35782 Money deducted without booking and never return after so many calls and emails also

Address:

Delhi

Hi Indian Commissioner

I need to report a complaint against Make my trip they have deducted INR 35782 from my account in the transaction where in there was even no booking done and I got error message in 1 minute I called their customer care that transcation is been not done but as my bank gives me a immediate message on any deduction of money so I got the message that money is been deducted.

Below I am copying the mail done by their 2 customer care person and till now nothing happened, please ask them to pay the intrest amount also as I am a resident of Singapore and have got deduction in dollar so their will be diffence of the amount.

If these people have intention to pay they would have paid long back as I requested for refund on 24th Dec 2010:-

From:
"MakeMyTrip" <[protected]@makemytrip.com>
To: [protected]@rediffmail.com
Subject: Reference ID: [[protected]] lost id
Discussion Thread
Response (Ishan) 03/01/2011 07.00 PM
Dear Dipti Mathur ,

Greetings from MakeMyTrip.

We apologize for the delay in processing the refund and request you to kindly cooperate and wait for 72 working hours for the refund to be processed from our end.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Ishan
Customer Service Consultant
Toll Free:[protected]All Major Mobile Operators)
Toll Free:[protected]MTNL/BSNL)
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com

Customer (Dipti Mathur) 30/12/2010 06.25 PM
online booking vide reference number NP[protected]

Dear Sir,
With reference to above reference no, I would like to highlight the matter, on 24th Dec we attempted online booking for flight + hotel but at the end of transaction insted of booking confirmation it was error massage, later we called make my trip and after mail confirmation by make my trip money has been deducted from the account without booking confirmation. Moreover from 24th Dec to 29th Dec money was showing in ledger balance so we
thought as per confirmation make my trip was not claim this amount but when today I checked make my trip has claimed that amount.
Now could you pl refund 100% amount now so I can get here by tomorrow secondly pl ensure exchange rate variation as I don't want any exchange rate difference in transaction.
I believe this is quite serious attempt by make my trip that after not booking how they claim money.
You call me now for any further clarification.
Regards
Vikas
+[protected]Mobile)

Discussion Thread
Response (Milanpreet Kaur)25/12/2010 08.55 AM
Dear Mrs Mathur,

Greetings from Makemytrip!

With reference to your online booking vide reference number NP[protected], please note that due to a technical error your reservation could not be processed. Hence, we have processed full refund and same would reflect on your card within 3 business days.

Amount Refunded:
[Rs.35782]

Processing Date: [24/12/10]

Please accept our sincere apologies for any inconvenience caused. We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,
Milan
MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

Gurgaon -122016 (Haryana)
Tel:[protected],[protected]

E-mail:[protected]@MakeMyTrip.Com


Response (Milanpreet Kaur) 25/12/2010 08.55 AM
Dear Mrs Mathur,

Greetings from Makemytrip!

With reference to your online booking vide reference number NP[protected], please note that due to a technical error your reservation could not be processed. Hence, we have processed full refund and same would reflect on your card within 3 business days.

Amount Refunded: [Rs.35782]

Processing Date: [24/12/10]


PLEASE DO SOMETHING ON THIS URGENTLY AS WE ARE WAITING SINCE 24TH DEC AND CALLING THEM IS ALSO OF NO USE WHEN I CALL THEY MAKE ME WAIT FOR 30 MINUTES AND AS I CALL FROM SINGAPORE SO APPLIES ISD CALL AND THESE PEOPLE JUST SAY WAIT OUR SYSTEM IS DOWN AND ALL PATHETIC THINGS THEY SAY TO AVOID US.

DIPTI MATHUR

+[protected]

SINGAPORE