[Resolved]  Make My Trip — Booking Ticket and rescheduling

Address:

South West Delhi, Delhi

It has been 3 days since i have been calling Make my trip customer service but nothing has happened... first of all details of my case are as follows:-
I made 2 bookings with Make my Trip on the Sunday 12th of February
The first one with NN[protected] was for going from New Delhi to Siem Reap(Cambodia) on the 17th of Feb
This first booking was done via Make my trip and the flights were from Kingfisher i believe via Kolkata
Tuesday Evening 14th feb, i got a call from the Make my trip operator from the number [protected] and he told me that the flight is cancelled. While I was in the middle of a market place, this is what the conversation was:- ((MMT- Sir, this is to inform you that your flight to Cambodia for 17th Feb has been canceled. Vivek- ! So now what, i got the booking through you guys, the entire plan depends on the first ticket. MMT- Sir, you have the option of getting full refund or shall we make a rebooking. A scared Vivek- Please put me on the next flight available, and i dont need the refund. MMT- Sir, this is Sri Lanka Airlines starting Delhi on 17th 7pm reaching on 18th. Vivek- Are you sure there is no flight earlier than this. MMT- No sir, and i am afraid if you take few hours, even this will get booked. Vivek- Then please book me on this one. End of chat...)))
Now i came back to hotel room, checked the flights were available from Sri Lankan Airlines and same fare had 3 flights listed. The earliest was reaching Siem Reap at 9am while my booking was made for 255pm. I was shocked to see my half day held no value in front of the Make my trip operator when i told him i want to reach the earliest.
I logged a complaint same day, 14th Feb with Make my trip to alter the booking and try to arrange me on the earlier flight to Siem Reap, i was given assurance that i would get a call back, but nothing happened
Next day 15th Feb, i again called up Make my trip and told them to do something about the booking since i needed to reach Siem Reap early, i was told this time the escalation is being done through a mail and the copy of the mail will be sent to me as well. But i didnt get any call, any mail
Yesterday i again called Make my trip twice, was on call for more than an hour, talking to Saakshi first, then Niraj and then a supervisor called Jagjit but they all said they are helpless till the time they listen to the audio recording of the agent who communicated the flight rescheduling to me
I am very aggrieved and only because of the callous attitude of Make my trip, i wasted a day of my trip when my family was waiting in Cambodia for me
I wish they could resolve the situation early to save me a day since the flights are still available at similar fares for all three timings(although its higher than original fare) Attaching a snapshot from today's availability


A frustated customer
Vivek