[Resolved] Make My Trip — No refund of a failed transaction after 5 Weeks, 3-4 Phone Calls and 10 mails | |||
Booking ID No.: IN1203B06296 Subject of my mails: IN1203B06296-B2C-OFF-Air Domestic I was under the process of booking a ticket from Guwahati to Delhi on 26th Feb, but due to some connection problem, the transaction got failed from makemytrip's end, whereas my bank deducted the amount. The ticket was *not booked*,and Rs. 4377 was deducted from my account. I had already spoken to their 4-5 service executives, but didnt get any positive response. I mailed them some 10-15 times, and the only reply I got was I will get the refund in next 72hrs. The last mail said they have forwarded it to the payment gateway for reversal of the amount, but its been 10 days, and I haven't got my refund back. As it is a consumer platform, I request the attention of make my trip officials to please look into the matter at the earliest for my refund. Regards, Hasleen Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hey.. Thanks for the suggestion satish.. Will surely do so if I don't get the refund in a day or two.. Thanks for the help. Have noted down your number for future legal problems..
Hasleen
Hasleen
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8079
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
Make My Trip — No refund after so many phone calls and emails
Dear Sir/Madam,I am really sorry but I am shocked that I have to again write a complaint against MakeMyTrip here as always I don't get a reply thru email and phone calls.
I was trying to make rail reservation yesterday from you site through
tatkal. My rail IDs are RAL[protected] and RAL[protected]
When I made first booking RAL[protected] it showed me that *'the payment has
been accepted and I need to wait as IRCTC is not responding properly. If
your ticket is booked we will send the mail with the ticket. If not we will
refund. And it was also written to check the site for ticket status and if
the it shows failed you can go ahead and book another ticket '*
*
*
*I logged in and saw the status as failed. So I started to book another
ticket for the same journey. Again the same thing happened and I got
*RAL[protected]
Id with the same message as above. Again I found the failed status and lost
hope and logged out.
But to my surprise I saw both the tickets booked after half an hour or so on
my email. This was quite astonishing and I had to then apply for the
cancellation of the second ticket RAL[protected] as it was a waiting ticket.
Since it was not a mistake on my part I would request you to please refund
me the full amount of the second ticket. You can check my words by tallying
the time of each booking attempts and your ticket emails.
Till date I haven't received not a single rupee refund.
I hope to get a reply soon.