[Resolved]  Make My Trip — wrong flights booked - software problem

Address:

Rajasthan

Dear sir

This is in reference to our international booking for Bangkok.This is to tell you that since last three days we are trying to reschedule our connecting flight from Dhaka to Bangkok.But we r not getting proper response from make my trip.We r kept on hold for long hrs and then also the operators r not giving us the reply regarding our tickets booked.

I would like to ask why we r being punished for having faith in make my trip and depositing the advance money.Believe it or not but it seems that the operators r only interested in getting new bookings and r least bothered for the satisfaction of existing already paid customers. Once the customer has deposited the amount he is thrown to luck for proper response.

As for rescheduling our flight ,this is because of the software problem not ours.We made the two bookings at the same time(sheets attached).From our side we made the same click and same dates ie.3rd jan Dhakha to Bangkok.You can check the bookings in your flight calender also in which till now also it is showing flight on the same date .But in our mail we received the bookings for 4th jan from Dhakha to Bangkok.Since then we r trying to contact the executives of your company but each time there is a new operator who listens to our problem from start and then asks us to hold or sometimes to call back within half an hour. From last three days we r making follow up with the company but till now there is no reply from the make my trip team.

Day before yesterday (Saturday night around 9.00 PM)one of the executive assured us that he has checked the bookings and have realised the software mistake.He assured us to send our revised tickets within 6 hrs. But till now we have not received any mail or tickets.

I would again request make my trip team to look into the matter and send us the revised tickets as half of our family is in the evening flight to Bangkok on3rd Jan. Our hotel bookings are also from 3rd jan onwards.

So, kindly send us the revised tickets.

(Sheets enclosed as a proof of two same bookings)

(booking 1)

E-Ticket
MakeMyTrip Booking ID - NN[protected]
Booking Date - Sat, 24 Dec 2011
Itinerary and Reservation Details


BG-98
Departure
Delhi (DEL)
Tue, 03 Jan 2012, 14:15 hrs Arrival
Dhaka (DAC)
Tue, 03 Jan 2012, 16:45 hrs
Non-Stop Flight

Passenger Name Type Airline PNR E-Ticket Number
Mahesh Kumar Sukhwal Adult JMGBQ 997 [protected]
Jailaxmi Sukhwal Adult JMGBQ 997 [protected]
Hardik Sukhwal Child JMGBQ 997 [protected]


BG-88
Departure
Dhaka (DAC)
Tue, 03 Jan 2012, 18:30 hrs Arrival
Bangkok Intl (BKK)
Tue, 03 Jan 2012, 21:55 hrs
Non-Stop Flight

Passenger Name Type Airline PNR E-Ticket Number
Mahesh Kumar Sukhwal Adult JMGBQ 997 [protected]
Jailaxmi Sukhwal Adult JMGBQ 997 [protected]
Hardik Sukhwal Child JMGBQ 997 [protected]


BG-89
Departure
Bangkok Intl (BKK)
Mon, 09 Jan 2012, 20:10 hrs Arrival
Dhaka (DAC)
Mon, 09 Jan 2012, 21:35 hrs
Non-Stop Flight

Passenger Name Type Airline PNR E-Ticket Number
Mahesh Kumar Sukhwal Adult JMGBQ 997 [protected]
Jailaxmi Sukhwal Adult JMGBQ 997 [protected]
Hardik Sukhwal Child JMGBQ 997 [protected]


BG-97
Departure
Dhaka (DAC)
Tue, 10 Jan 2012, 11:15 hrs Arrival
Delhi (DEL)
Tue, 10 Jan 2012, 13:10 hrs
Non-Stop Flight

Passenger Name Type Airline PNR E-Ticket Number
Mahesh Kumar Sukhwal Adult JMGBQ 997 [protected]
Jailaxmi Sukhwal Adult JMGBQ 997 [protected]
Hardik Sukhwal Child JMGBQ 997 [protected]

booking 2:-
Booking Confirmation
MakeMyTrip Booking ID - NN[protected]
Booking Date - Sat, 24 December 11




Mr. Gajendra Jain,

Thank you for using MakeMyTrip.com to book your international air ticket.

Please take a moment to review the summary of your booking. Kindly note, this is a confirmation of your booking and not your E-Ticket.
Your E-Ticket will be emailed to you shortly.

It is advisable to reconfirm your travel directly with the airline at least 72 hours before the departure of your flight.

We hope you have a pleasant flight and look forward to assisting you again!

Team MakeMyTrip.com




THIS IS NOT YOUR E-TICKET AND IS NOT VALID FOR TRAVEL.
YOUR E-TICKET WILL BE EMAILED TO YOU SHORTLY.



Passenger passport details are required for final confirmation.Please send the details at
[protected]@makemytrip.com Or call at [protected](toll free) within 24 hrs of booking.


Traveller & Fare Details


Passenger Names Type Base Fare Taxes & Fees Total
Mr. Gajendra Jain Adult Rs. 6,474 Rs. 6,526 Rs. 13,000
Mrs. Namita Jain Adult Rs. 6,474 Rs. 6,526 Rs. 13,000
Mstr. Rudraksh Jain Child Rs. 4,725 Rs. 6,505 Rs. 11,230
Mstr. Uddhav Jain Child Rs. 4,725 Rs. 6,505 Rs. 11,230


Subtotal Rs. 48,462
Grand Total Rs. 48,462




New Delhi - Bangkok | Tue, 03 January 12, 14:15 hrs


Departure Arrival Non-Stop Flight
New Delhi(DEL) Dhaka(DAC) Refundable Fare
Biman Bangladesh Tue, 03 Jan 12, 14:15 hrs Tue, 03 Jan 12, 16:45 hrs Duration:2h 0m
BG-98 Cabin:Economy

CHANGE PLANE LAYOVER 17hr 20m

Departure Arrival Non-Stop Flight
Dhaka(DAC) Bangkok(BKK) Refundable Fare
Biman Bangladesh Wed, 04 Jan 12, 10:05 hrs Wed, 04 Jan 12, 13:30 hrs Duration:2h 25m
BG-88 Cabin:Economy


Bangkok - New Delhi | Mon, 09 January 12, 20:10 hrs


Departure Arrival Non-Stop Flight
Bangkok(BKK) Dhaka(DAC) Refundable Fare
Biman Bangladesh Mon, 09 Jan 12, 20:10 hrs Mon, 09 Jan 12, 21:35 hrs Duration:2h 25m
BG-89 Cabin:Economy

CHANGE PLANE LAYOVER 13hr 40m

Departure Arrival Non-Stop Flight
Dhaka(DAC) New Delhi(DEL) Refundable Fare
Biman Bangladesh Tue, 10 Jan 12, 11:15 hrs Tue, 10 Jan 12, 13:10 hrs Duration:2h 25m
BG-97 Cabin:Economy

All timings indicated are local times for that particular city of departure and arrival.

Payment Details


Total Fare Rs. 48,462


Total Amount Charged (rounded) Rs.48,462
• Specific rules and restrictions may apply to this fare.
• Taxes are included except where local airport taxes are collected at check-in time.







Thanking You!