[Resolved] Make My Trip — Wrong information & acting rudely | |||
I booked a 2 night stay at Hill View Resort, Ramanagaram, Bangalore through Make My Trip. i booked a deluxe room after checking on the website that it had Air Conditioning (A/C). when i reached the resort, i was informed that the deluxe room is a non-AC room and i will have to pay extra. in-spite of showing them that it is mentioned on Make My Trip website that the room i booked has AC mentioned, the resort did not help me out. I then called Make My Trip hoping they would help me sort this out. but they were also adamant and said i had to pay extra for an AC room. on top of this to make matter worse, the executive i spoke to, said the Deluxe room where it mentioned AC means that it is "it is AC when i open all the windows and doors in the room". i found this response from him extremely rude and finally he made me pay Rs. 1000/- extra per night for an AC room. i would like to place a complaint for giving wrong information and not even trying to help out a customer instead was extremely rude. enclosed also find photos taken from the website stating very clearly all rooms at Hill View Resort have AC in them. kindly advise on the next step i need to take. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
At the outset, we sincerely apologize for the unpleasant instance.
With reference to your complaint, we request you to please share your booking Id, so that we can look into matter.
Regards,
Team-MakeMyTrip Care
At the outset, we sincerely apologize for the unpleasant instance.
With reference to your complaint, we request you to please share your booking Id, so that we can look into matter.
Regards,
Team-MakeMyTrip Care
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Make My Trip — WRONG INFORMATION
Dear Sir/Madam,This is mail in very serious condition faced by one of my relative traveling from Ahmedabad to Delhi by Seema and Pooja Travels by today bus dated 01/05/2011 at 07:15 from MOOTA NARODA stop.
The Passenger is a girl named Shivangni Mishra and the tour operator is saying this bus will go to jaipur and then you have to take another bus. On calling to tour operator he informed that this is mentioned in Make my trip but while going I have not found any sucg details about break journey.
The seat is sleeper and there is no seat provided by tour operator and she adjusted her in one of back seat. The persons are sitting inside are all drunken.
She is not able to give phone to driver as I told her to connect with the staff of bus.
The details are as such
Name : Shivangni Mishra
Mobile No. : [protected]
Booking Id: NU2512291J209205 from Make my trip
Requesting to take proper action and giving all the responsibility of any thing happen during there travel is yours and tour operator.
For security and safe journey I am informing the police department of Gujrat about the same to take legal action against the tour operator.