MakeMyTrip — BALANCE REFUND

Make My Trip(India) Pvt Ltd — Refund refused

1.I had booked a trip on 9/5/09(saturday)paying a booking amount of Rs. 6000/-(for two).I cancelled it after two working days on 12/5/09 and requested for refund of booking amount after deducting their service charges.
2.They refused me any refund citing the reason that I have signed a piece of paper at the time of booking wherein it is mentioned booking amount is non refundable. This paper they handed over to me only after I made refund claim.They did not give me a copy of this paper at the time of booking.
3.They only gave me a receipt of Rs.6000/- at the time of booking saying after few days when the trip is confirmed they will call me and I have to make full payment then.
4. My argument is I promptly requested for refund in two days time and in the two days no confirmations on the trip has been given by the company, then why I will not be given refund minus their service charges. But they refused.

Can you please help me in getting the refund.

I have heard about this travel agency. They are not good. When one walks in to the office, one gets very cold reception. their booking girls have always a grim face and do not reply properly.even they do not give all required papers.

MakeMyTrip (India) Private Limited — Deficiency in service

We took the Singapore Malaysia Super Saver Package launched by MakemyTrip from 24th December 2010 to 31st December 2010. For this, we made a payment of Rs. 93,000/- including surcharge of Rs. 13,000

There were severe deficiencies in services provided by your company regarding the above package, which ultimately resulted in spoiling the entire trip. The same were as under:-

1. Change in day to day itinerary on 5 days out of total 7 days
2. Change in flight schedule from Singapore to Malaysia (Kuala Lumpur)-- informed 2 days prior to departure (However tickets were booked almost 15-20 days in advance)
3. Change in hotels both at Malaysia and Singapore
4. Wastage of 2 full days out of the tour period
5. No break-fast given on last day

Change in Day to Day itinerary, showing the difference between the proposed itinerary and the actual schedule followed is as follows:

Proposed itinerary--- Followed/not followed--- Actual itinerary/ schedule actually followed
Day 1 - Free Day --- Not Followed--- City tour- evening
Day 2 - half day city tour + half day Sunway Lagoon (optional) --- Not Followed --- City tour + Batu caves
Day 3 - Batu caves --- Not Followed --- Full Free day (Sunway Lagoon Water Park - optional)
Day 4- Genting Highland --- Followed --- Genting Highland
Day 5 - Singapore transfer + free day ---- Not Followed ---- Singapore transfer + night safari
Day 6 - Half day city tour + Half day free (Sentosa Island - Optional) --- Followed ---- Half day city tour + Half day free (Sentosa Island - Optional)
Day 7 - Breakfast + departure ---- Not Followed ---- Breakfast laid at 4 AM in the morning. No packed breakfast offered despite repeated requests to tour manager since 2 days prior to departure.

As a result of the changing of the day wise itinerary as proposed earlier, we had made arrangements to meet our few friends who stay in Malaysia, which we could not do

Change in flight schedule showing the Difference in the proposed flights with their timings and the changed flights and their timings---
On Day 7, the flight from Singapore to Malaysia was changed from 11.40 AM in the morning to 7.40 AM in the morning. Due to this we had to get up as early as 03.00 AM in the morning, leave the hotel at 04.00 AM. These changes about the flight timings were known to the your tour organizers/operators almost 20 days prior to starting of the tour (it appears on the ticket from Singapore to Malaysia that it was booked on 7th December 2010), but they purposefully did not inform us about it, since in that case we would never have agreed to go for such a tour and flight timings and also would not have agreed to pay the remaining sum of money for a badly managed tour. Also, we were not given proper breakfast by the tour operators despite making repeated requests for a packed breakfast.

Change in hotels both at Malaysia and Singapore informed 2 days prior to departure----The hotels at both Malaysia and Singapore were changed without giving any proper reason. Infact, there were ants and other insects in the Singapore Hotel.

The company should give us refund of our money, compensate us for this badly managed tour and deficiency in providing services.

Dear Faruk,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, we request you to share the deposite details to [protected]@makemytrip.com, so that we can look into matter.

Regards,
Team-MakeMyTrip Care

AFF CODE : AFF08057
I am also agreed with faruk, they people not responding clearly only they says send mail to sandeep, shyam and thomas the dump threes, not replied for any of mails for the past 2 months i have sent the mail on march 6 but no use
ASHFAQUE AHMED