[Resolved] MakeMyTrip — forgery and cheating | |
I booked tickets via flt[protected] for 2 adults 1 child and 1 infant for lucknow delhi kingfisher IT 205 on 23-11-09 and paid via credit card for Rs 11948. In morning I took printout with the following airlines pnr No LFCQXP for akshay and Shankuntala GNJMRR for Rajni and Arav How ever on reaching airport we were told that the travel agent MAkemytrip has cancelled the pnr GNMRR for Arav and rajni whereas we were neither informed by yourself through email,sms or call that you have cancelled the said tickets. Then I ahd a talk with your helpline number [protected] with some lady who further put me across with Mr Mayank who agreed for the mistake committed by Makemytrip and said that he would get back by evening with the clarification and refund/compensation. This is a clear case of cheating and forgery. I had to spend Rs 7060 apart fron Rs 11948 payment made to yourself for the last minutes ticket at kingfisher airlines counter. The worst part is that despite my mail no one has contacted me on cell to get the things clarified. The Lady Mrs Shankutala is a high BP and kidney patient and Arav is an infant. So the mental trauma caused is of immense nature. as I feel that MAKEmytrip company has cheated me and indulge in forgery by getting the reservation cancelled from Airline. V S Chandola [protected] Was this information helpful? | |
May 11, 2017 Complaint marked as Resolved Verified Support Dec 07, 2009 MakeMyTrip India Customer Care's response Dear Mr. Chandola, With reference to your post above and your subsequent communication with MakeMyTrip, we have initiated the refund process for the tickets booked under MakeMyTrip Booking ID FLT[protected] along with the difference in fare for the new tickets purchase by you. Kindly accept our apologies for the inconvenience you faced in your interaction with us. I assure you that this is definitely not the norm at MakeMyTrip where we pride ourselves in the quality of our customer service and product offering. We do hope that in spite of this experience, you will return to MakeMyTrip and give us another opportunity to assist you with your travel needs. Regards, Devika Khosla MakeMyTrip Care | |
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