[Resolved] MakeMyTrip — Harrasing Customer while Claiming Refund | |
My sister had booked a flight from Kolkatta(CCU) to San Fransisco(SFO) using Makemytrip website. This wasn't a direct flight. She had to go to New York(JFK) via Delhi in Air India(AI-101) and then take a connecting flight from JFK to SFO. However, her AI flight got delayed by about 14 hours and hence she reached late by 14 hours in New York. Upon enquiring about the connecting flight, she was informed by the AI people that the next flight that could be arranged was some 4 days later. Since, she couldn't wait that long, she had to make different arrangements to reach SFO. Now, when we are asking for a refund from Makemytrip, they're harassing us and delaying the process unnecessarily. Every time we call the call center a different executive picks up the phone and upon being explained about our plight, seeks minimum 24-48 hours of time to get back to us, which they never do. Am thinking of taking a legal action against them. Can anyone help? Was this information helpful? | |
May 12, 2017 Complaint marked as Resolved Verified Support Jan 04, 2010 MakeMyTrip India Customer Care's response Dear Sobhan Kumar Padhi, With reference to your post above, kindly share the MakeMyTrip Booking ID for your sister's reservation for us to retrieve her booking details and assist you further. You may send the same to [protected]@makemytrip.com. Awaiting your response at the earliest. Regards, Devika Khosla MakeMyTrip Care Verified Support Jan 04, 2010 MakeMyTrip India Customer Care's response Dear Sobhan Kumar Padhi, On investigating further, as per your communication with MakeMyTrip yesterday, we are awaiting the stamped documents by the airline that you need to forward to MakeMyTrip. On receipt of the same, MakeMyTrip will initiate the refund for your MakeMyTrip Booking ID FLTINT[protected]. Regards, Devika Khosla MakeMyTrip Care | |
 7 Comments | |
Comments
MakeMyTrip — Difference needs to be refunded
We booked a ticket (Ref YPTUB9) from Mumbai to London via Dubai with a 2-day stopover in Dubai even though a cheaper ticket was available for the same trip but with just a one-day stopover. We completed the online booking, but the site came up with a message saying there was a technical problem. We called Customer Support, who gave us some yarn about a technical problem with some servers (!!). After some browbeating, they re-did the booking but now with a one-day stopover, ostensibly because seats were not available on the original itinerary - though bookings were still possible online for the two-day itinerary afterwards.We sent them an email saying that we should be refunded the difference between the fare for the two-day stopover and the one-day stopover but received no response. On calling Customer Support we were told that the higher price was the actual price and the lower one-day price was displayed because of some "technical glitch" (!!).
Let's see if someone from makemytrip India gets these posts and whether they actually do something about it.
Dear Mr. Warrier,
Regret any inconvenience caused. We are checking the details and will connect with you shortly.
Solicit your co-operation.
Regards
Geeta Eral
Regret any inconvenience caused. We are checking the details and will connect with you shortly.
Solicit your co-operation.
Regards
Geeta Eral
We have made umpteen requests, for the refund of my daughters, ticket refund, the make my trip people are making excuses one after the other, and not doing anything regarding this.
It is now three months and nothing has happened, wish if someone could suggest how to expidite things.
It is now three months and nothing has happened, wish if someone could suggest how to expidite things.
Inform the media regarding this fraudulent company. I had a similar experience last week. We should not leave it like this. The public should be made aware of this fraud.
Speak to CEO Deep Kalra. His number is[protected]/[protected]/[protected]@makemytrip.com
Hi,
Please note[protected] is not Deep Kalra's number. Kindly do not call on this number for MakeMyTrip complaints.
Also request you not to contact this id- [protected]@makemytrip.com for consumer complaints
Please note[protected] is not Deep Kalra's number. Kindly do not call on this number for MakeMyTrip complaints.
Also request you not to contact this id- [protected]@makemytrip.com for consumer complaints
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Thanks for a quick response.
As I told to the customer care executive yesterday:
Firstly what exactly should be the contents of the stamped document?
Secondly, who will provide this document?
Finally, why do you require a stamped document?
Because the AI-101 flight got delayed at Delhi by 14 hours and hence instead of reaching New York at the scheduled time 4.25AM on[protected] the flight actually reached around 6.30PM. This can be confirmed by the AI people. Due to this, we couldn't catch the connecting flight US-6331.
In spite of this, on advice of a Makemytrip Travel executive, I had called AI customer care couple of days back for providing the stamped document.
An executive named "Archana" replied to me, categorically mentioning that the cancellation and refund can be done only by Makemytrip and all the necessary documents regarding this can be procured by Makemytrip by contacting AI through their agency centers they have with AI.
She also mentioned that there is no need of any stamped document as the AI flight got delayed by 14 hours and not cancelled. Hence all necessary details can be taken by Makemytrip from Air India INTERNALLY.
I am being beaten like a football since last 2 weeks. Makemytrip is putting the ball in Air India's court and AI refuses to entertain any requests as booking was done through Makemytrip.
I and my family have already undergone much agony both mental and financial. I request you to please expedite solving this issue.
Now kindly advice, how to proceed ahead with the cancellation of the return Journey and refund of the connecting flight from JFK to SFO.
I would appreciate a quick action on this.
Regards,
Sobhan